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  1. Beknatok's Avatar
    Ask them if they really want the note 7's back? Or if you will be charged if you do not return them.
    You WILL be charged the full cost of the Note 7, if you do not return it.
    10-13-2016 11:23 AM
  2. Beknatok's Avatar
    really what did the cpsc do here? Act as a goverment middleman? They didnt do much at all. In fact, they could have did there job and instructed businesses that they HAD to accept the defective phones. They didnt. They pretty much echoed things after the fact.
    I had a terrible time returning the first phone, Goverment doesnt get a gold star here.
    Eh, the government moves at the speed of molassass. Is what it is. They've updated the recall information as of this morning, which coincides with the $100 additional "rebate" offer announcement, blah, blah, blah.
    10-13-2016 11:24 AM
  3. mrocha85's Avatar
    You WILL be charged the full cost of the Note 7, if you do not return it.
    Yeah that's what they told me on chat also. Bummer, my wife is going to the dark side and I wanted to keep her note.
    10-13-2016 11:28 AM
  4. jackash0912's Avatar
    You WILL be charged the full cost of the Note 7, if you do not return it.
    Source?
    10-13-2016 11:35 AM
  5. crazyavery's Avatar
    Source?
    Verizon... At checkout when i picked my replacement there was a Notice before checkout. It stated If the device is not returned
    you will be charged full Retail.
    10-13-2016 11:53 AM
  6. jackash0912's Avatar
    Verizon... At checkout when i picked my replacement there was a Notice before checkout. It stated If the device is not returned
    you will be charged full Retail.
    I don't ever deal with Verizon in store. It's interesting nothing like that has been published online.
    10-13-2016 12:46 PM
  7. metal4all6's Avatar
    How do I return my N7 if I'm going back to my old S5? I guess when they see I've switched phones (I haven't yet investigated how to do this), they'll send out the return box?
    10-13-2016 01:04 PM
  8. crazyavery's Avatar
    I don't ever deal with Verizon in store. It's interesting nothing like that has been published online.
    Not sure why it isn't either. I didn't do it in store I did it online. The msg was in a big blue box at checkout.
    jackash0912 and keepnitreel like this.
    10-13-2016 01:16 PM
  9. jackash0912's Avatar
    Not sure why it isn't either. I didn't do it in store I did it online. The msg was in a big blue box at checkout.
    That's usually the message they give you if you're trading a phone in, period. I wonder if it's truly note 7 specific or just a default upgrade trade in message? Interesting none the less, I would just hope if they were planning on charging full price they'd tell us.
    10-13-2016 01:47 PM
  10. jackash0912's Avatar
    Because isn't it illegal to sell a recalled product? How could they charge us now? After refunding any and all payments. Just interesting.
    10-13-2016 01:47 PM
  11. wheresmy600's Avatar
    When I was at the store on Tuesday Verizon was acting like they wanted nothing whatsoever to do with the phone. They were telling people Samsung would send the box. So now all of a sudden THEY want to be the company collecting the phones. I think they just want to make sure that people who have gotten a new phone don't get to keep the Note7 to play around with on wifi. Heaven forbid anybody get over on them, even though they claim they didn't want the "explosive devices" in their stock.

    I wonder what would happen if people activate an old phone on their own without calling Verizon. It SHOULD trigger the mailing of a box. What if we don't return the phone in the box? They are going to bill our phone for the full amount? I would kind of like that in then maybe that would open the door for a lawsuit for them billing me for a phone I'm not using that's been recalled.

    I have a feeling they MIGHT not push the issue. I also wonder how long they are giving us to do something with the phone. I also wonder how many people are still using the phones with no intention of turning it in until forced? Any of you out there doing that?

    I'm still using mine. I keep getting miscellaneous credits every day and they are now up to $106.00 in credit balance, nothing owed. Not sure what they are for but I'm sure Big Red will come for me after this debacle is over.
    From A Buick 8 likes this.
    10-13-2016 02:13 PM
  12. crazyavery's Avatar
    Because isn't it illegal to sell a recalled product? How could they charge us now? After refunding any and all payments. Just interesting.
    Not sure. Why does it matter? There is no point in keeping it. The phone is Dangerous and could potentially blow up in your face at any sec. Just send the phone back and call it a day.
    10-13-2016 02:23 PM
  13. Jude526's Avatar
    With all that has happened, we are getting an additional 75.00 should you upgrade into a different Samsung device. Got
    25.00 on recall replacement now will eventually get an additional 75.00 going into a different Samsung.
    Verizon is aware. They will be applying
    10-13-2016 02:30 PM
  14. Kalious's Avatar
    Has anyone had any experience with at&t and the $100? I posted a message on the at&t q&a this morning, but no one has answered me yet.
    10-13-2016 02:38 PM
  15. Kalious's Avatar
    And yeah Jude, definitely going with the s7 edge. It's the best phone out right now imho. Same camera as the note 7, specs, just downgrading on the screen size and onboard memory basically. Oh and there's the s-pen we miss out on, but no other phone offers that. I considered going with the note 5, but I feel like that's such a downgrade. At&t has a steep price tag on the note 5 as well .
    kabeeo likes this.
    10-13-2016 02:41 PM
  16. bobxxz's Avatar
    And yeah Jude, definitely going with the s7 edge. It's the best phone out right now imho. Same camera as the note 7, specs, just downgrading on the screen size and onboard memory basically. Oh and there's the s-pen we miss out on, but no other phone offers that. I considered going with the note 5, but I feel like that's such a downgrade. At&t has a steep price tag on the note 5 as well .
    Yeah I would like to know what's going to happen to those who exchanged their phones before this $100 credit for AT&T?
    Kalious likes this.
    10-13-2016 02:43 PM
  17. mrocha85's Avatar
    Has anyone here talked to Verizon about a reimbursement for insurance they carried on the note 7? As of right now I'm keeping my note 7 so I'll be taking insurance off for obvious reasons but what about the months of the recall?
    jackash0912 likes this.
    10-13-2016 02:48 PM
  18. Bonjovigirl's Avatar
    When I was at the store on Tuesday Verizon was acting like they wanted nothing whatsoever to do with the phone. They were telling people Samsung would send the box. So now all of a sudden THEY want to be the company collecting the phones. I think they just want to make sure that people who have gotten a new phone don't get to keep the Note7 to play around with on wifi. Heaven forbid anybody get over on them, even though they claim they didn't want the "explosive devices" in their stock.

    I wonder what would happen if people activate an old phone on their own without calling Verizon. It SHOULD trigger the mailing of a box. What if we don't return the phone in the box? They are going to bill our phone for the full amount? I would kind of like that in then maybe that would open the door for a lawsuit for them billing me for a phone I'm not using that's been recalled.

    I have a feeling they MIGHT not push the issue. I also wonder how long they are giving us to do something with the phone. I also wonder how many people are still using the phones with no intention of turning it in until forced? Any of you out there doing that?

    I'm still using mine. I keep getting miscellaneous credits every day and they are now up to $106.00 in credit balance, nothing owed. Not sure what they are for but I'm sure Big Red will come for me after this debacle is over.
    I reactivated my note 4 on my own Tuesday night and nothing has been noted to send the note back. I went to try to order a s7e with the note 7 as trade in and it didn't work. I guess I'll wait a little longer to see if there are any better deals. My note 4 gets hot and runs out of battery after 4 hours of hardly any use and has suck lag. My note 7 was perfect. :/
    wheresmy600 likes this.
    10-13-2016 02:48 PM
  19. recDNA's Avatar
    With all that has happened, we are getting an additional 75.00 should you upgrade into a different Samsung device. Got
    25.00 on recall replacement now will eventually get an additional 75.00 going into a different Samsung.
    Verizon is aware. They will be applying
    I've already returned my note 7.If I go to a vzw corporate store can I buy a s7 edge and get $100 of retail price or pay full price and hope for "credit" to my account later?
    10-13-2016 02:50 PM
  20. scottishlassy's Avatar
    I haven't even gotten the original $25 credit.
    jackash0912 likes this.
    10-13-2016 02:53 PM
  21. Serkle K's Avatar
    Has anyone had any experience with at&t and the $100? I posted a message on the at&t q&a this morning, but no one has answered me yet.
    AT&T is aware. It's posted on their FAQ site about the recall...

    https://www.att.com/esupport/article...less/KM1122948
    10-13-2016 03:00 PM
  22. cardboard60's Avatar
    And yeah Jude, definitely going with the s7 edge. It's the best phone out right now imho. Same camera as the note 7, specs, just downgrading on the screen size and onboard memory basically. Oh and there's the s-pen we miss out on, but no other phone offers that. I considered going with the note 5, but I feel like that's such a downgrade. At&t has a steep price tag on the note 5 as well .
    Note 5 is a good phone.
    Keep it till something else comes out if you need a phone.
    10-13-2016 03:10 PM
  23. fishmd's Avatar
    Is 100$ worth it to you all to stay with Samsung. (Really just an extra 75$). I guess I was kinda like, huh. Big deal. All the time I wasted with this dumb thing. I am going to try out the V20 I think. Then maybe, big maybe, jump to the S8 whenever that comes out. Thankful for JOD with T mobile.
    jackash0912 likes this.
    10-13-2016 03:10 PM
  24. trucksmoveamerica#AC's Avatar
    Has anyone here talked to Verizon about a reimbursement for insurance they carried on the note 7? As of right now I'm keeping my note 7 so I'll be taking insurance off for obvious reasons but what about the months of the recall?
    Don't expect a refund for those months. You were insured and if something happened to your phone during that time they would have paid out. No different then your car, you sell the car you don't get refund for the insurance you had before selling it.
    10-13-2016 03:28 PM
  25. markman097's Avatar
    http://www.bestbuy.com/site/clp/samsung-tv-and-gear-vr-offer/pcmcat748302047040.c?id=pcmcat748302047040

    Looks like Best Buy is offering a free 32" TV with the purchase of an S7 or S7e. I purchased my note 7 from Verizon so do you think I can buy the S7e at Best Buy to get the free TV and the $100 credit? Has anyone tried this yet?
    10-13-2016 03:30 PM
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