Ask them if they really want the note 7's back? Or if you will be charged if you do not return them.
Verizon Note Recall Thread 2.0
- Thread starter Aquila
- Start date
Ask them if they really want the note 7's back? Or if you will be charged if you do not return them.
I just spoke with Verizon and they will credit your account any monies paid towards your Note7 and will credit back any fees incurred due to having to exchange your device. Additionally, Samsung is offering a $100 bill credit if you exchange your Note7 for another Samsung product. I confirmed with the Verizon representative that Verizon is collaborating with Samsung to honor the $100 credit to your bill. I have used Samsung products for a very long time and have had extremely good luck ... even my Note7 which I've had for over a month now ... I love! However, due to the recall find myself having to give it up ... I would love to hold on to it until they come out with a replacement (8) but would not want to have mine catch on fire several months down the road due to some unforeseen circumstance.
Just got off the phone with a Verizon rep. I will not get credit for my original 2 year contract purchase price of $299.99+tax until Verizon receives the phone and accessories back. The rep had me print a USPS prepaid return label and said it was fine to use the box that I just received my S7 in to mail it back. Dropping it off this morning...hope the postal service takes it.
Allnicksgone
Well-known member
As of 2 days ago, I had $0 balance on my Verizon account as I make auto payments. And I still had a $25 credit from the first recall that was going to be applied to my next bill.
My next bill just came out yesterday, the $25 credit was applied.
Unfortunately, my account then said I had $25 over due and had to be paid immediately before I could shop other phones.
It took an hour and a half chat with Verizon to get it straightened out.
Watch your credits closely to see they are being properly applied.
My next bill just came out yesterday, the $25 credit was applied.
Unfortunately, my account then said I had $25 over due and had to be paid immediately before I could shop other phones.
It took an hour and a half chat with Verizon to get it straightened out.
Watch your credits closely to see they are being properly applied.
MizWylie
Q&A Team
My next bill, after trying to get my annual upgrade back, and this whole deal is 7 cents. I think I'm going to pay that one in store.
Yep same here. Their system is causing my account to be past due when it's not and they can't fix it. I am ticked. This is just ridiculous. It's worse this time around.
I'd talk to someone else first... You're suppose to wait on the fire proof box. Also I already got my credit and I still have the phone.
Definitely DO NOT send it back like that. Follow the instructions for sending it back to the letter. The last thing you want is any sort of confusion. They will be expecting those phones back in the special boxes. You don't want a hassle in getting your refund so don't complicate things for yourself by listening to an ignorant rep. Also, you know, public safety. There's a reason they're sending the special boxes.
Called Verizon back and he couldn't believe what the other rep had said. He said wait for the recovery box....guess VZW will sit on my $300 for a while
i despise the verge for its Iphone bias, but apparently there is a 100 credit starting at 3pm. Its seems for people who wait , they are rewarded.
Samsung is offering Note 7 owners up to $100 credit to return their phones - The Verge
Samsung is offering Note 7 owners up to $100 credit to return their phones - The Verge
pauldroidr2d2
Well-known member
I imagine this whole cluster created in large part by Samsungs incompetence has created a lot of more work ie calls to VZW.
I do not cut any slack to Samsung on this one. They have royally messed this up my opinion. They tried to get around federal regulators which I think has ultimately come back to bite them in the rear.
My opinion has changed completely after this whole mess. This should never happened.
pauldroidr2d2
Well-known member
I think it shows processing until the phone has been placed into the mail and they have a tracking number.
really what did the cpsc do here? Act as a goverment middleman? They didnt do much at all. In fact, they could have did there job and instructed businesses that they HAD to accept the defective phones. They didnt. They pretty much echoed things after the fact.
I had a terrible time returning the first phone, Goverment doesnt get a gold star here.
I had a terrible time returning the first phone, Goverment doesnt get a gold star here.
Beknatok
Active member
Beknatok
Active member
Eh, the government moves at the speed of molassass. Is what it is. They've updated the recall information as of this morning, which coincides with the $100 additional "rebate" offer announcement, blah, blah, blah.
Yeah that's what they told me on chat also. Bummer, my wife is going to the dark side and I wanted to keep her note.
jackash0912
Well-known member
Verizon... At checkout when i picked my replacement there was a Notice before checkout. It stated If the device is not returned
you will be charged full Retail.
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