01-13-2017 02:27 AM
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  1. eddy4444's Avatar
    So I talked to Sprint- and exchanging your note 7 does reset your 24 month contract. This mostly sucks because it blocks me from upgrading to the note 9 without waiting when it comes out. (assuming they stick to the September release cycle).

    What I really want is to use another non-flammable phone that I own for the next 5 months, and then upgrade to the S8 in March 17. The tricky part is that i would like to upgrade to the note 9 in September 2018 (2 years from when I got my note 7, not when I exchanged for the S8).

    Has anyone asked about that option from Sprint? I think it's very fair request from both ends, but knowing Sprint I think there is a ton of red tape that would make it very difficult on their end to honor.
    10-12-2016 11:21 PM
  2. Cotano's Avatar
    I still have my note 4. Almost sold it for 100 but something stopped me from making the deal. Did not make sense at all to me. The note 7 was 100% better minus the removable battery.

    Must have seen this coming. Not sure if I'll wait for the note 8. At this point any samsung phone will be watched like a hawk for any fire problems. Betting the s8 is no exception. At the very least this might spell the end of the note series.
    10-12-2016 11:49 PM
  3. NotAnAppleGuy's Avatar
    Well here I am, having to return the Note 7 and honestly I have no clue what to do. I had an absolutely mint Note 4 that was awesome but skipped the Note 5 and wanted the Note 7 badly. Sold the Note 4 to my aging mother-in-law for $200.00 and now I have no backup. I always buy my phones on the 2 year agreements as we don't plan on switching carriers and we're on an unlimited plan. I can swap my phone for a S7E which is okay but NOT a Note 7 but then I'm stuck with having to use my upgrade. Or I can activate my MIL's old Samsung S4 and use that until the new Note 8 comes out a year from now. I'm absolutely torn on what to do.

    I have looked for Note 4's because I need a SD card but mint ones are going for well over $200.00. Considered a Note 5 but, alas, there was a reason why I didn't buy one last year, no SD card.

    I noticed that there aren't a lot of Sprint phones for sale on the boards nor Sprint users here. I am curious what other's are going to do since Sprint is somewhat limited on what phones you can get.
    Once I pay my phones off, I never trade them in or sell them. Right now I have 8 phones in my closet. If I can't figure something out in the next 4 days, I will have to reactivate my Note 4/Edge.
    10-13-2016 07:57 AM
  4. jmnesq's Avatar
    Just called Sprint again . . . apparently 1) I CAN take my on-contract upgrade phone to a Sprint store to drop it off and 2) I WILL receive my upgrade BACK so that I can use it at my convenience when something else comes out.

    Now, I guess I will look into either the S7 Edge or a Note 5 on eBay or Swappa...and then in a few months, look into potentially the S8 or S8+ if such a thing exists.
    ihbsbA likes this.
    10-13-2016 12:25 PM
  5. Ca_lvn's Avatar
    So I have returned both my N7s 1st by special box tracked and delivered on the 11th and second in corporate store on the 10th and still my account shows the N7 as in my possession and unable to upgrade at this time!
    Any body else in delay with this process ????

    just got a email my Samsung promotion shipped delivery on the 18th memory card, now if sprint could only get it together.
    10-13-2016 06:14 PM
  6. WingLT's Avatar
    How were people getting the Note 7 for $350+ when it's a lot more money. As for the 2 year contract, I thought they got rid of that and in it's place is the payment plan for the phone...
    10-13-2016 07:51 PM
  7. ihbsbA's Avatar
    Just called Sprint again . . . apparently 1) I CAN take my on-contract upgrade phone to a Sprint store to drop it off and 2) I WILL receive my upgrade BACK so that I can use it at my convenience when something else comes out.

    Now, I guess I will look into either the S7 Edge or a Note 5 on eBay or Swappa...and then in a few months, look into potentially the S8 or S8+ if such a thing exists.
    This is what I will be doing.
    10-13-2016 07:58 PM
  8. WingLT's Avatar
    Trying to get the phones on Swappa might not be easy now. I was just on there and there's hardly any phones listed. The Note 5 only had 15 listed with 1 or 2 having the 64bg.
    ihbsbA likes this.
    10-13-2016 08:05 PM
  9. ihbsbA's Avatar
    Currently on hold after being told my 14 day period is over. Also: "why did you have a second phone on Sept 24?"

    Holy crap, are you kidding me?
    10-13-2016 08:20 PM
  10. ihbsbA's Avatar
    What is your current situation with sprint? I just spent 98 minutes on the phone where I was finally told that "per our agreement", I can not have a refund, just a replacement. But I'm welcome to try to "call Samsung and see what they will do.."

    This was from a second tier supervisor who didn't know why I'd have a second Note on my account on Sept 25. *eyeroll*

    Please share your steps if you've been successful getting a full refund. I will simply go back to my Note 5.
    10-13-2016 08:38 PM
  11. chazglenn3's Avatar
    I took my Note 7 into my local corporate Sprint store where they refunded my purchase, and reinstated my upgrade.
    Ry and ihbsbA like this.
    10-13-2016 09:18 PM
  12. jmnesq's Avatar
    How were people getting the Note 7 for $350+ when it's a lot more money. As for the 2 year contract, I thought they got rid of that and in it's place is the payment plan for the phone...
    They kept it for long term customers. I've been with Sprint since 2000. The phone was $399.99 with a $50 rebate (which I've received).
    mmsean likes this.
    10-14-2016 07:50 AM
  13. honeybrownfan's Avatar
    Ditto. The corp store I went to was great. Refunded phone, removed installments, refunded taxes paid to credit card. In and out in 10 minutes.
    10-14-2016 09:49 AM
  14. Julie von Schweets's Avatar
    Anybody been able to work out a return by mail for the replacement? They keep insisting I do it through corporate which is 2+hrs away. (Even though I got the replacement by mail.)
    10-14-2016 11:25 AM
  15. ab304945's Avatar
    At the corporate store now. Hopefully will be in luck.
    10-14-2016 11:33 AM
  16. ab304945's Avatar
    a hour and a half later, i waled out with a s7e
    10-14-2016 03:12 PM
  17. oboe_chik1987's Avatar
    I am going to go in and return my note 7 and reactivate my old s4 until I figure out what phone I want to get. I know they are "supposed" to wave all fees with the return but does anyone know if I will be charged another activation fee (or any other fees) when I finally decide on a phone I want down the line? I plan on asking the store rep tomorrow I just didn't know if anyone else had any ideas.
    mmsean likes this.
    10-14-2016 03:48 PM
  18. WingLT's Avatar
    They kept it for long term customers. I've been with Sprint since 2000. The phone was $399.99 with a $50 rebate (which I've received).
    Oh ok, that explains everything. I didn't know the carriers were still doing it for long time customers.
    10-14-2016 04:09 PM
  19. james702283's Avatar
    What is your current situation with sprint? I just spent 98 minutes on the phone where I was finally told that "per our agreement", I can not have a refund, just a replacement. But I'm welcome to try to "call Samsung and see what they will do.."

    This was from a second tier supervisor who didn't know why I'd have a second Note on my account on Sept 25. *eyeroll*

    Please share your steps if you've been successful getting a full refund. I will simply go back to my Note 5.
    The agreement was you purchased a Note 7. If you can't keep your N7 that agreement is null and void. They can't legally force you to buy a phone you don't want. The CPSC a Government agency announced yesterday that the phone is recalled and you have to either exchange it or get a refund. The seller of the phone has to abide by that ruling. You are entitled to which ever method you prefer.
    keepnitreel, ihbsbA and cinnamin like this.
    10-14-2016 04:47 PM
  20. ab304945's Avatar
    I am going to go in and return my note 7 and reactivate my old s4 until I figure out what phone I want to get. I know they are "supposed" to wave all fees with the return but does anyone know if I will be charged another activation fee (or any other fees) when I finally decide on a phone I want down the line? I plan on asking the store rep tomorrow I just didn't know if anyone else had any ideas.
    When i went to sprint. They will credit back everything paid toward the note7 including down payment and activation.

    They also waved the sctivation for the s7 edge
    10-14-2016 04:59 PM
  21. ihbsbA's Avatar
    The agreement was you purchased a Note 7. If you can't keep your N7 that agreement is null and void. They can't legally force you to buy a phone you don't want. The CPSC a Government agency announced yesterday that the phone is recalled and you have to either exchange it or get a refund. The seller of the phone has to abide by that ruling. You are entitled to which ever method you prefer.
    Thank you ❤
    james702283 likes this.
    10-14-2016 05:16 PM
  22. pezdukie's Avatar
    Returned my phone to a corporate Sprint store today. Got a full refund and reset my upgrade/contract while I revert to my iPhone 6+. Will likely upgrade to the iPhone 7+ when I can find one. Returned the phone void of any accessories/S-pen.

    Also contacted Sprint chat to get refunded on my Total Equipment Protection charges since purchasing the phone. It seemed unjust, to me, to pay for insurance on a phone that was forcibly recalled. They refunded it without question.
    10-14-2016 05:40 PM
  23. Teamjones's Avatar
    On the phone with Sprint now. This crazy lady is trying to tell me if i return my phone and turn on my old Note that we will still be charges the N7 payment plan fee. I let her *** have it! She escalating me now and im on hold. What the hell! Trying to hold ppl hostage the way i see it. I dont want nothing they have to offer. I hate I sent them my N4!
    10-15-2016 05:35 PM
  24. AxiosENT's Avatar
    im still having issues with them applying the credits to my acct.

    ex. first recall, final recall, and refund of phone and fees.
    10-15-2016 07:17 PM
  25. jmnesq's Avatar
    17 year customer here. After arguing with Sprint all week, and being hung up on (disconnected while on hold) and being lied to soooo many times, I finally decided to threaten to cancel. Mind you, I took a look at the other carriers and they can't come near the plan I have with Sprint..

    So... long story short, after 4-5 days of calls and hours on hold -- because I don't want to use my upgrade on a S7 Edge (have one coming from eBay), and I want to try the iPhone 7+ - there are NONE in the state of Florida. . . .but the Sprint warehouse has the 256GB ones -- I had them do an upgrade override (that wasn't easy) to send me the iPhone 7+ 256GB at the 2 year contract price ($519), which is currently en route, and I will turn in my Note when I get the iPhone 7+.

    Here are a few thoughts:

    1) Looks like I can keep my Note 7 for the $399 (minus $50 giftcard minus $25 bill credit minus the Gear Fit 2 ($100 on eBay). Unfortunately, I've got to fly in December...so maybe I swtich over to the S7 Edge for a few days then switch back... but at that point I have 3 phones (S7 Edge from eBay, Iphone 7+ ...which I may sell for a $500+ profit) and the NOte, which may be killed soon.

    2) If I turn the Note 7 in... will my upgrade be restored so that I have my upgrade back to use when the Galaxy 8 comes out? We'll see if they restore my upgrade.

    This should be interesting. Stay tuned!
    10-16-2016 12:02 AM
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