01-13-2017 02:27 AM
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  1. Ca_lvn's Avatar
    Well Sprint finally caught up with what was going on with me ,one N7 by mail and 1 in store return ,received credit for money invested on the easy pay plan ,tax refund should show on card any day now, upgrade reset.
    talked to them a couple times this week and seems that just had to let there system catch up. ended up with a $50 credit $25 for each N7 so almost worth the hassle.
    Was going to pre order the LG V20 but that is a untested phone in the public eye so decided to jump ship and ordered the I Phone 7 Plus 256g in stock and will ship right away ,over this hole Samsung thing still fighting with them for my $129 insurance refund!
    10-16-2016 03:16 AM
  2. oboe_chik1987's Avatar
    Sooooo over all of this crap

    Drove an hour to a corporate store yesterday to return my note 7 and activate my old s4. They pitched a fit I didn't want to order a new phone through them but I told them like hell I was driving another 2 hours to retrieve the iphone I want when it finally comes in told them I would order online. They couldn't give my credit card a refund and are having to get a check sent for the refund of the note 7.

    Went online to order the phone this morning - dumb jerks at the corporate store didn't reset my upgrade eligibility so another call in to sprint.

    An hour phone call to get the upgrade eligibility reset and order the iphone - most of that was spent arguing about the fact that I will not pay an activation fee. I still ended up paying $13 for shipping that I didn't pay when I web ordered the note 7 because it wasn't worth my time to argue over $13.

    Get the conformation email about the iphone ordered AND THEY ORDERED THE FRIKEN WRONG COLOR - seriously pissed im now out another $400+ (until the refund comes back for the wrong color) because they have to cancel and reorder the right color. Or at least they are trying I guess I've been on this second call for over an hour now trying again to get my upgrade eligibility reset to order the correct color friken phone.

    Seriously I'm just over all this at this point. If I didn't hate my slow s4 so much I would just stay with it.
    10-16-2016 11:18 AM
  3. Ca_lvn's Avatar
    Just order it on the web and receive free shipping also check whats available @ sprint.com/ship .
    10-16-2016 11:41 AM
  4. Teamjones's Avatar
    Went to try to turn in our N7's at a retail store and they wouldn't do it unless we brought it from them. Hate to go to the Corp store by me...they are rude and slow as hell. Next Corp store is over the state line. Sprint said take them to any Sprint store, and I asked do it has to be a Corp store...nope...any Sprint store. If a authorized dealer don't aheed to their carriers policys I feel they shouldn't have all the perks of a Corp store like they don't get the flagship phones or can't participate in certain promotions.
    10-16-2016 04:15 PM
  5. NotAnAppleGuy's Avatar
    Returning the phone to a store is the recall experience all over again. Even though the text I got from Sprint clearly says I can return the phone to ANY Sprint store, the employees obviously didn't get the memo.
    Tess214 likes this.
    10-18-2016 02:38 PM
  6. Ca_lvn's Avatar
    Both N7s returned new IPhone 7 plus 256gb in hand iOS hard learning curve , eligible for upgrade , Samsung memory card arriving Friday , $50 credit on account , this hole process was stressful complete waste of time and energy.
    N7 still my favorite all time phone.(glad I didn't own long enough to figure out how fragile the glass is)
    Samsung owes me $129 for insurance BBB claim filed, wish I still had my perfect N4 I sold , most likely never purchase a Samsung product again because of the retailers and the process.
    Possible future V20 after public testing
    10-18-2016 10:08 PM
  7. Adaboy's Avatar
    I went to Corp store here in Lubbock to exchange N7 for S7 Edge. They told me I had to pay the taxes wich comes out to $63 and change said I would be reimbursed. I gotta back tomorrow with that cash! Is that what you guys are experiencing!? I just got my free Gear VR in the mail today so I figured I stick with Samsung until the new N8 next year... They are running a promo in store if you buy a S7 Edge you get $150 in accessories!
    10-19-2016 03:24 PM
  8. Tess214's Avatar
    This weekend I had to go to 2 different corporate stores to return my phone. First one did the swap to my old phone but refused to accept the return because of the contract I'm on. Second store took it back but just gave me a receipt for it and said Sprint online would credit everything back to my account since I bought it there & they would put the upgrade back on my account and cancel contract. 4 days later now so I called to check on it. My account is not showing the return to the store. Gave them my receipt number from the return & they have created a case to "look into it". They said once the device is returned on my account, it will take another 10 days for them to refund my almost $500 and reset my upgrade. I guess I'm going to be using my old Note 4 for quite awhile.
    10-20-2016 10:01 AM
  9. Savoy's Avatar
    So my experience wasn't too bad I guess. Last week on friday I ordered from my Sprint corp store an iphone 7plus jet black 256gig and was told it would come in at the store in a few days. Monday of this week I got the call from the sprint store phone was in. Tuesday morning I went down to the sprint store gave back my awesome Note 7 replacement and walked out with my new iphone 7 plus. I still feel bad about giving back the replacement note 7 but this phone is a nice device in it's own way too. I'm getting used to IOS and overall I like it. It's definetly smoother and faster than the Note 7 was but that's no surprise. I still love The Note 7 but what can you do. I also sent back the orignal Note 7 via UPS ground earlier last week so both are gone. I got 2 25.00 credits on my account for the two Note 7's and that's that. Also I had a gear fit 2 from the first Note 7 and just got the email (ironically) today that I've been approved the the Gear VR for the second Note 7. So ya 2 nice Samsung accessories that I can't even use, ugh. Anyway we will see what the story is next fall when the Note 8 comes out if I go back to samsung or stay with Apple and their 10th anniversary Iphone plus etc etc.
    10-20-2016 01:17 PM
  10. oboe_chik1987's Avatar
    I ordered my note 7 online and they said that since their credit card systems were different they would have to send me a check for the price of the note. That was a week ago and haven't recieved a check yet but they said 2-10 business days. The store was supposed to reset my upgrade eligibility but didn't so I called sprint customer service and they reset it (and that took FOREVER for them to figure out) and I got in an order for an iphone 7+ (that I had to pay for waiting for a check to come).
    10-22-2016 11:12 AM
  11. Marky310's Avatar
    Same thing just happened to me but in the corporate store. Wouldn't give me a refund, only an upgrade. Told the guy I'd hold on to my Note till the V20 comes out this weekend. This is why I try to do everything online instead of going in-store. Now I have to go BACK to the same store this weekend since non-corporate sprint stores won't take my online bought Note instead of refunding in store and ordering online. Now I have to restore my phone just for this week. I'm over this
    10-22-2016 04:44 PM
  12. Ca_lvn's Avatar
    Original purchase online , easy pay and 2 payments plus the tax. About $160. Total , returned the 1st N7 via ups the 2nd in corporate store , then no phone for about 10 days ordered again online received and activated phone , 14 days latter no refund on the 7 after several phone calls got the account credited asked to be returned to my card no go , said ok credit the new easy pay account no go only for the bill.
    So all this drama just adds to this hole mess and wasting time and energy
    Last N4 payed off on easy pay , if you have a account credit it gets deducted for the easy pay bill but never applys to the phone so you always half to call them back and go Thur all the BS that's why I didn't want a account credit , plus it was cash/debit any way that should come back to me
    10-22-2016 05:00 PM
  13. james702283's Avatar
    Original purchase online , easy pay and 2 payments plus the tax. About $160. Total , returned the 1st N7 via ups the 2nd in corporate store , then no phone for about 10 days ordered again online received and activated phone , 14 days latter no refund on the 7 after several phone calls got the account credited asked to be returned to my card no go , said ok credit the new easy pay account no go only for the bill.
    So all this drama just adds to this hole mess and wasting time and energy
    Last N4 payed off on easy pay , if you have a account credit it gets deducted for the easy pay bill but never applys to the phone so you always half to call them back and go Thur all the BS that's why I didn't want a account credit , plus it was cash/debit any way that should come back to me
    They tried that crap with me and just like the poster a couple posts above I opted for them to mail me a check. They couldn't get my funds back on the original card so the rep said we can give you bill credit or mail me a check. Still waiting on the check but I do have a receipt for it with an invoice number if it doesn't show. No way in hell would I allow them to give it back to me in bill credits, then they have leverage over you when there is an issue with your account. Which seems to happen quite frequently with sprint at least with me.
    10-22-2016 05:47 PM
  14. Ca_lvn's Avatar
    They tried that crap with me and just like the poster a couple posts above I opted for them to mail me a check. They couldn't get my funds back on the original card so the rep said we can give you bill credit or mail me a check. Still waiting on the check but I do have a receipt for it with an invoice number if it doesn't show. No way in hell would I allow them to give it back to me in bill credits, then they have leverage over you when there is an issue with your account. Which seems to happen quite frequently with sprint at least with me.
    I requested a check and they have opened a dispute if you can believe that , to see if there allowed to do that really Sprint , and the funny thing is the tax payment was like $97 but the credits are all these odd numbers that add up to that .
    The store rep said I would get a refund in a few days on my card but like I said 14 days latter nothing.
    So at least with a credit -$161.09 plus the $50 N7 Samsung credit already applied to bill I got soothing better than nothing.
    What a sad way to do business!
    10-22-2016 06:05 PM
  15. james702283's Avatar
    I requested a check and they have opened a dispute if you can believe that , to see if there allowed to do that really Sprint , and the funny thing is the tax payment was like $97 but the credits are all these odd numbers that add up to that .
    The store rep said I would get a refund in a few days on my card but like I said 14 days latter nothing.
    So at least with a credit -$161.09 plus the $50 N7 Samsung credit already applied to bill I got soothing better than nothing.
    What a sad way to do business!
    Yeah that is pathetic. They actually shorted me on the taxes by a couple dollars but i didnt care and just wanted out of that place. If it was less than $200 I guess a bill credit wouldn't be so bad because thats only a couple months of bills. In my case I bought the phone for two year contract price and paid $460 with taxes. Glad I got refunded the full $460, plus the $50 amex rebate card I got to keep so that was a free $50.
    10-22-2016 06:14 PM
  16. jmnesq's Avatar
    I feel as though I finally got one over on "the man". And after the aggravation I've had with Sprint - at least 10 hours on hold, being hung up on, being told different things in chat, on the phone, and in stores, and waiting in stores I certainly deserve it. I don't feel bad. I won't go into the details of my numerous, numerous calls, but the reader's digest version is this:

    Receive Note 7 on release day.
    Wait in Sprint Store for replacement Note 7.
    Receive replacement Note 7.
    Hear of 2nd recall. Talk with Sprint. Clueless.
    Order iPhone 7+ online once Sprint has them in stock. Fight with sprint to send them to me, a 17 year customer, to replace the Note with the understanding I will return the note once I get the iPhone. I win. Get iPhone at a reduced 2-year agreement price.
    Get iPhone. Don't open it. Read reviews of iPhone from many former Note users. Realize I can't go over to iOS.
    Attempt to return iPhone. Talk to online support, can be returned at sprint store. Make appointment at sprint store.
    Wait 1.5 hours AFTER my appointment time at Sprint Store to be told that I have to return phone via mail.
    Speak with 4-5 people with Sprint to finally figure out how to return phone.
    Sell phone on eBay for more than twice what I paid for it - after fees, $500+ profit. I have to call Sprint to tell them I'm transferring the phone to someone else and take it off my account.
    I paid $400 less two $25 credits and a $50 gift card for the Note (plus a free Gear Fit). So, when it's all said and done, I've come out with a free Note 7 and $200. If I return the Note, I should get a $400 credit, putting me $600 ahead overall.

    I am keeping my Note until I have to give it up. The phone is safe. I love it.

    Here's the kicker - I just checked my account. The upgrade I used on the iPhone is gone. I am eligible to purchase another phone at a 2 year contract. Technically, I can buy another iPhone 7+ at the subsidized contract price and do it again, making another $500.

    I've gone through a ton of aggravation. I don't feel bad.
    10-27-2016 09:17 AM
  17. Marky310's Avatar
    Just returned my Note for the V20. I miss the amoled display like almost everyone else, but it does feel alot snappier. It feels lighter as well, and bigger but the return of the side edges makes up for it. No more unwanted touches when gripping. I'll definetly jump back to the Note 8 when its released, but for now, I'm a happy camper
    10-28-2016 01:04 PM
  18. WingLT's Avatar
    I had gotten a check from Sprint the other day for like $91.00 for the past two months of payment. Now I'm waiting for the $100 credit from Samsung.
    10-29-2016 12:02 AM
  19. Tess214's Avatar
    Third time, over an hour on the phone with Sprint today. Still haven't refunded my $460 but they did cancel my contract. Third call trying to get this done. They are still "looking into it".
    11-02-2016 04:59 PM
  20. mindflux's Avatar
    When you exchanged your note 7 did you have to pay the taxes on the new device? They wouldn't exchange my note 7 unless i paid the taxes for an s7 edge.
    11-09-2016 07:55 AM
  21. Makad's Avatar
    I've had a terrible, still unresolved experience returning my N7. I went to a corporate store with the intent of returning the N7 and activating a S7 which I bought from Ebay. They wouldn't take the N7, but activated the S7, telling me they ordered me a return kit that will come to my home, in about 5 business days. Two weeks go by, I get nothing and hear nothing from anyone. I then get tired of waiting, why? Because I bought my N7 outright, $909.49 including taxes is what they owe me. I then go to another Sprint corporate store to return the N7, this time they take it, then after a back & forth, I finally prove to them that I paid fully for the N7 & they owe my $909.49. Now they tell me due to the amount they can't refund me right away, but I will get a check in about a week. A week goes buy and I get a return package to return the phone via UPS. I'm thinking, WTF, I've already returned the phone. I call Sprint, get the run around and finally they realize I have already returned the phone to a sprint store. Sprint then tells me that once the phone gets to their warehouse, I will get my refund. I think that's BS, because it's been over a week already I wait another week, and nothing, no refund check. I call sprint again and of course after 30 mins back & forth I convince them that I have returned the phone and paid it off, fully and I'm owed &909.49. After another 20 mins, they transfer me to some other department where the associate calls the corporate store and puts me online with them. The associate at the corporate store tells me that it will be November 28 before I get me refund, a month after I returned the phone. So, I'm still waiting for my refund. November 28, I'll be going into the store if I don't have a check prior to that. Moral of the story, don't buy a Samsung phone outright from Sprint. My son bought his N7 outright from Best buy and got his full refund for the N7 on the spot.
    11-10-2016 11:20 PM
  22. jmnesq's Avatar
    I bought mine on an upgrade for $427.99 including tax. I'm thinking about throwing it on eBay rather than dealing with Sprint when I eventually return it.
    11-11-2016 07:43 AM
  23. Tess214's Avatar
    Just spent another hour and a half on the phone with Sprint trying to get my refund for the phone I returned to the corporate store on 10/16. The first return escalation case opened on 10/25 is now "too old" so they had to create a new one. The problem seems to be that multiple agents have tried to call the store to track the return & that location is horrible and NEVER answers the phone. The agent helping me today tried to call 3 times and no answer. Now I get to wait another week while they try to resolve this. The countless hours I have spent on this is just ridiculous. I have now tried opening a dispute on my credit card but am not hopeful that will accomplish anything.
    11-11-2016 12:10 PM
  24. Blues Fan's Avatar
    Just spent another hour and a half on the phone with Sprint trying to get my refund for the phone I returned to the corporate store on 10/16. The first return escalation case opened on 10/25 is now "too old" so they had to create a new one. The problem seems to be that multiple agents have tried to call the store to track the return & that location is horrible and NEVER answers the phone. The agent helping me today tried to call 3 times and no answer. Now I get to wait another week while they try to resolve this. The countless hours I have spent on this is just ridiculous. I have now tried opening a dispute on my credit card but am not hopeful that will accomplish anything.
    I returned my Note 7 on 9/14 and still waiting for my refund from Tmobile. The store I returned it to processed it wrong while they charged me for the S7 edge. Overall a big mess I have.
    11-12-2016 12:25 PM
  25. jmnesq's Avatar
    WOW.

    I am still holding on to my Note 7. Still using it every day. Picked up a Galaxy S7 Edge as I am flying in a few weeks. Planned on turning the Note in in February when the S8 comes out.

    Just received a text from Sprint: On 12/09/2016, a $427.99 account credit was applied; it posts in 15 minutes." (I bought the Note for $399.99 plus tax on a 2 year contract).

    I still have my phone.

    12-09-2016 10:04 AM
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