02-22-2017 03:56 AM
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  1. JawjaBill's Avatar
    There are 3 retail stores within 7 miles of my home. Stopped by all 3 this morning and all were out of the S7 Edge.

    "I don't want an iPhone."
    10-16-2016 11:41 AM
  2. jackjack1969's Avatar
    I called the tmobile sales line this time because all the stores near me ran out of the S7edge. The rep offered me a discount of $125 off of a S7edge! I got jump so my monthly will only be $26.06, instead of the $30 plus originally. On top of that, I get a bill credit of $100 from samsung if I replace my note 7 w/ another samsung! I had to add another line to get the first $125 discount and rep says I just have to cancel the newly added line and transfer the S7edge to my current line. I made sure she put notes in my account so they won't screw my billing AGAIN. The S7edge lease came to a total of $509 - $100 = $409! Plus I can upgrade 3 times a year. This is a sweet deal! I can't complain! I don't want to go to a store and do the exchange process again... I will just have to return my note 7 and completely forget this nightmare ever happened. Lol!
    You have JUMP or JUMP ON DEMAND?
    10-16-2016 02:16 PM
  3. c921's Avatar
    You have JUMP or JUMP ON DEMAND?
    Jump on Demand
    10-16-2016 05:40 PM
  4. slopokdave's Avatar
    So my original Note 7 order got marked as returned somehow... and my EIP never even started because of this. I was able to exchange my N7 when the 1st recall happened, I tried to tell Tmo that it wasn't setup right in my billing but they didn't care. But now had to turn in a "free phone..." Of course this would happen!
    10-16-2016 06:50 PM
  5. AZwldcats's Avatar
    So my original Note 7 order got marked as returned somehow... and my EIP never even started because of this. I was able to exchange my N7 when the 1st recall happened, I tried to tell Tmo that it wasn't setup right in my billing but they didn't care. But now had to turn in a "free phone..." Of course this would happen!
    Exact same thing here
    10-16-2016 07:29 PM
  6. slopokdave's Avatar
    Exact same thing here
    Ah wow, wasn't sure if mine was a one-off or others had the same thing.
    10-17-2016 08:01 AM
  7. irock1985's Avatar
    So my original Note 7 order got marked as returned somehow... and my EIP never even started because of this. I was able to exchange my N7 when the 1st recall happened, I tried to tell Tmo that it wasn't setup right in my billing but they didn't care. But now had to turn in a "free phone..." Of course this would happen!
    Exact same thing here
    This also happened to my sister-in-law she spoke with T-Mobile and basically they said you should turn it in but you don't have to and enjoy the free phone!
    10-17-2016 03:19 PM
  8. crystinonfire's Avatar
    Why don't T-Mobile sell the black version of the edge? Idgi
    they had the black version when i exchanged my N7 in store for an S7E last month.
    10-17-2016 05:04 PM
  9. AZwldcats's Avatar
    This also happened to my sister-in-law she spoke with T-Mobile and basically they said you should turn it in but you don't have to and enjoy the free phone!
    I would have gone that route as well but now I want my 198.84 Down Payment back.
    10-17-2016 05:15 PM
  10. THRILLHOUSE_ATX's Avatar
    So my original Note 7 order got marked as returned somehow... and my EIP never even started because of this. I was able to exchange my N7 when the 1st recall happened, I tried to tell Tmo that it wasn't setup right in my billing but they didn't care. But now had to turn in a "free phone..." Of course this would happen!
    Basically the same thing with me today while pre-ordering the V20. Had to explain multiple times that the returned Note 7 was the original Note 7 and that I still have the replacement Note 7. Also had to keep explaining how T-Mo accidentally sent me two S7E loaners that I already returned. Eventually the last rep I spoke with seemed to get what I was saying and got my V20 order set up. Of course we shall see what happens with my next bill...
    10-17-2016 05:51 PM
  11. fgcchevy's Avatar
    I went with the 7 edge and they put me on jump at the store and not jump on demand, now to get on JOD I have to return all the phones and lay the restocking fee! How can I get around this, is there an easier way to do this? This process will entail getting brand new 7 edges. I'm new to T-Mobile and there customer service is horrible, everyone you speak to says something different. I had a twitter DM with T-Mobile and told me exactly what to do and that I would not be charged restocking fee. Well once at the store, it's completely different story!
    10-18-2016 12:57 AM
  12. irock1985's Avatar
    I went with the 7 edge and they put me on jump at the store and not jump on demand, now to get on JOD I have to return all the phones and lay the restocking fee! How can I get around this, is there an easier way to do this? This process will entail getting brand new 7 edges. I'm new to T-Mobile and there customer service is horrible, everyone you speak to says something different. I had a twitter DM with T-Mobile and told me exactly what to do and that I would not be charged restocking fee. Well once at the store, it's completely different story!
    You need to have the Twitter guy note your account so the store can read what he has said and then they will approve it
    10-18-2016 01:18 AM
  13. fgcchevy's Avatar
    You need to have the Twitter guy note your account so the store can read what he has said and then they will approve it
    They did note my account and the rep at the store said he couldn't do without charging the restocking fee, then rep at store proceeds to tell me, that they technically can't do JOD in stores anymore, smh. I know he was full of it!
    10-18-2016 05:50 AM
  14. Paravoz's Avatar
    I returned mine and ordered S7 Edge with JOD in store. That was the same store that told me they cant do JOD in store when I was first getting the note
    7.
    10-18-2016 06:12 PM
  15. anon(782252)'s Avatar
    Returned my N7 with no problems this morning after picking up my V20.
    msm0511 likes this.
    10-19-2016 11:33 AM
  16. msm0511's Avatar
    Returned my N7 with no problems this morning after picking up my V20.
    I know you just got it, but how are you liking the V20 so far? Specifically the display.
    10-19-2016 12:22 PM
  17. irock1985's Avatar
    Returned my N7 with no problems this morning after picking up my V20.
    Do you mean literally picking it up as if they had it in the store?
    10-19-2016 02:03 PM
  18. anon(782252)'s Avatar
    Do you mean literally picking it up as if they had it in the store?
    Sorry, no, not from the store. I had it held at UPS customer center so I could get it early in the day and get my note 7 returned and get the refund before my CC got drafted.
    10-19-2016 04:05 PM
  19. anon(782252)'s Avatar
    I know you just got it, but how are you liking the V20 so far? Specifically the display.
    So far, so good. I don't have any concerns about LGs displays. I had G2, G3, G4, V10 before going to the Note 7 so I knew very well what I was getting. A few hours in and I'm very impressed with the V20.
    msm0511 likes this.
    10-19-2016 04:08 PM
  20. irock1985's Avatar
    So far, so good. I don't have any concerns about LGs displays. I had G2, G3, G4, V10 before going to the Note 7 so I knew very well what I was getting. A few hours in and I'm very impressed with the V20.
    Would you say it's a better screen than the G4? Darker at lows Brighter on Max is what I'm looking for?
    10-19-2016 04:19 PM
  21. anon(782252)'s Avatar
    Would you say it's a better screen than the G4? Darker at lows Brighter on Max is what I'm looking for?
    I'm going to say yes but to be fair it's been about a year since I had the G4 and I always run on auto brightness.
    irock1985 likes this.
    10-19-2016 04:24 PM
  22. Ca_lvn's Avatar
    10-19-2016 08:01 PM
  23. Blues Fan's Avatar
    Well I finally got down to why it's been over a month and I have not got my refund. We called 611 again today and finally got a good rep and turns out the store as I suspected didn't process the return correctly so they never gave me a refund for the n7. So I had to go to the store that is 35 miles from me to get the refund processed 611 said. Not happy about it, but made the 70 mile round trip today. The same clerk who processed the original one looked at everything and agreed but he went to process it and it needed a manager override and the manager was off. Anyway, he called his manager but she wouldn't give the approval over the phone but if I wanted my refund processed today I would have to take it as a credit to my account then or comeback tomorrow when the manager is there! So tomorrow I will have to make a 70 mile round trip again in order to get the refund put back into my bank account!

    Really unhappy with the whole process. If it wasn't for the iPhone 7 Plus 126gb phone being on backorder back on launch day I probably wouldn't have had this problem because I simply would have returned the edge and not do an exchange because I was going to order the iPhone directly from the Apple store so I wouldn't have to deal with the carrier BS anymore. I was at the order screen for the 7 Plus but it wouldn't give me in store pickup due to backorder.

    I guess next time I'll buy an iPhone, or get an unlocked version from Best Buy of a Samsung Galaxy when they release them since Best Buy doesn't sell tmobile phone.

    so I will probably waste half a day tomorrow getting this taken care of. Luckily I don't work ful-time right now, but it cuts time into my homework.
    10-19-2016 10:26 PM
  24. vlfifthdawnlv's Avatar
    This is such a headache...anyone else have billing or credit issue?
    Maybe someone can look over my bill and see if they're trying to pull something off to negate the recall credit.

    I don't even think they are crediting my bill correctly. I have 5 lines and 2 of them are on installments for Note 7 (at the time), my bill is around 220.00 every month.

    This months bill, with both Note 7 returned already, is 230.00. This is WITH 2 25.00 credit for the first recall. So that is 50.00 credit. Why would my bill be even higher with a 50.00 credit and nothings changed.

    So I look at the detail of the bill.

    They did this, "the entire Note 7 is due" then there is a credit that is supposed to balance out the Note 7 due. But it doesnt.

    Here's what is on the bill
    There is a total of 880.80 for the Note 7

    T-Mobile Note Return Thread 2.0-bill-1.png

    This is the credit
    There is a credit of only 843.93.

    T-Mobile Note Return Thread 2.0-bill2.png

    This makes no sense. I called a Tmobile rep and they were no help, they pretty much just told me, "I don't know, everything is calculated automatically and it should be correct, the math don't lie maybe you're calculating wrong" Really?

    I've always had two 800.00ish phones on installment and its always 220.00
    My bill with a 50.00 credit should not be the same or higher than previous months without any credits.
    10-19-2016 11:32 PM
  25. Blues Fan's Avatar
    This is such a headache...anyone else have billing or credit issue?
    Maybe someone can look over my bill and see if they're trying to pull something off to negate the recall credit.

    I don't even think they are crediting my bill correctly. I have 5 lines and 2 of them are on installments for Note 7 (at the time), my bill is around 220.00 every month.

    This months bill, with both Note 7 returned already, is 230.00. This is WITH 2 25.00 credit for the first recall. So that is 50.00 credit. Why would my bill be even higher with a 50.00 credit and nothings changed.

    So I look at the detail of the bill.

    They did this, "the entire Note 7 is due" then there is a credit that is supposed to balance out the Note 7 due. But it doesnt.

    Here's what is on the bill
    There is a total of 880.80 for the Note 7

    Click image for larger version. 

Name:	Bill 1.PNG 
Views:	20 
Size:	82.1 KB 
ID:	242912

    This is the credit
    There is a credit of only 843.93.

    Click image for larger version. 

Name:	Bill2.PNG 
Views:	62 
Size:	7.2 KB 
ID:	242913

    This makes no sense. I called a Tmobile rep and they were no help, they pretty much just told me, "I don't know, everything is calculated automatically and it should be correct, the math don't lie maybe you're calculating wrong" Really?

    I've always had two 800.00ish phones on installment and its always 220.00
    My bill with a 50.00 credit should not be the same or higher than previous months without any credits.
    That's messed up! At least I just pay in whole for my phones. Hopefully after tomorrow I'm done with the nightmare as well! 611 and Tforce on twitter are not a huge help unless you get a good rep. Finally got a rep today who figured what I suspected all along out that they didn't credit me for my Note 7. Now another 70 mile round trip !
    10-20-2016 01:41 AM
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