02-22-2017 03:56 AM
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  1. Aquila's Avatar
    T-Mobile is also processing Note 7 returns in its stores. Just visit the nearest location, and bring your Note 7 along with any accessories you purchased from T-Mobile. You'll be able to choose from a complete refund or a new phone plus the difference in purchase price.
    If you have questions or can't get to a store, call T-Mobile at 1-844-275-9309.
    DBR509 likes this.
    10-12-2016 12:44 PM
  2. neemer5's Avatar
    What will they do if you can't get to a store? When I had called a couple days ago, the operator said they are only handling returns in the store, they are not accepting shipment returns and that was pretty much it.
    They also said that there are no deadlines yet, but strangely she also said "You don't HAVE TO return your phone, but we want to make sure you get the phone you want." I though that was strange, since I didn't really ask to keep it, I was pretty resolute about returning the phone.
    10-12-2016 01:23 PM
  3. irock1985's Avatar
    Well ok... Old thread is closed lol... I have decided that I will hold on to my note 7 until the v20 comes out and then swap to that my only issue is how do I preorder a v20 without putting it on a new line?

    I'm really going to miss Samsung Pay
    athenatp likes this.
    10-12-2016 02:01 PM
  4. spridell's Avatar
    Well ok... Old thread is closed lol... I have decided that I will hold on to my note 7 until the v20 comes out and then swap to that my only issue is how do I preorder a v20 without putting it on a new line?

    I'm really going to miss Samsung Pay
    I was going to do this too but decided to return my Note 7 for a full refund and the do a Jump pre-order when V20 goes up next week. Spoke to a CSR this morning and he said that would be the best way to do it.

    I have a nexus that I will use in the meantime until v20 comes out.
    10-12-2016 02:30 PM
  5. irock1985's Avatar
    I was going to do this too but decided to return my Note 7 for a full refund and the do a Jump pre-order when V20 goes up next week. Spoke to a CSR this morning and he said that would be the best way to do it.

    I have a nexus that I will use in the meantime until v20 comes out.
    Unfortunately I do not have a spare phone I just sent back my LG G4 two days ago
    10-12-2016 02:32 PM
  6. anon(782252)'s Avatar
    Well ok... Old thread is closed lol... I have decided that I will hold on to my note 7 until the v20 comes out and then swap to that my only issue is how do I preorder a v20 without putting it on a new line?

    I'm really going to miss Samsung Pay
    Reach out to T-Force on Twitter DM. I bet once pre-orders go live they will place the order for you since the N7 will be a return.
    10-12-2016 02:36 PM
  7. bilbowd9's Avatar
    This REALLY hacks me off. I had paid 14 months on my Note 5 before jumping to the Note 7. I don't want another phone and will probably end up having to start paying all over on a Note 5. RIDICULOUS to say the least.
    Mark Valentine likes this.
    10-12-2016 02:38 PM
  8. c921's Avatar
    Called the 1-844 number. I was told that I have the option to keep it and there is no time limit to exchange the N7 since there is no official recall from the CPSC. Its hard to let it go and I'm not liking the other choices. Tmo store near me ran out of the S7 edge and the Note 5 has no sd slot. This is really sad.
    athenatp likes this.
    10-12-2016 03:49 PM
  9. irock1985's Avatar
    ..... Samsung Pay, This fabulous screen + brightness and I personally have been getting excellent battery life in my book... I'm going to miss this phone

    10-12-2016 03:50 PM
  10. spridell's Avatar
    Called the 1-844 number. I was told that I have the option to keep it and there is no time limit to exchange the N7 since there is no official recall from the CPSC. Its hard to let it go and I'm not liking the other choices. Tmo store near me ran out of the S7 edge and the Note 5 has no sd slot. This is really sad.

    Do you use Jump?

    Would they let you use the Note 7 for a Jump down the road?
    10-12-2016 05:10 PM
  11. da3lynx's Avatar
    I caved and ordered an iphone 7 plus. Cringe worthy but there is nothing else I want at the moment. T-Mobile allowed me to place the order and keep the note 7 for now. I would assume this would work for those considering the v20 as well.
    10-12-2016 05:59 PM
  12. Victor Hernandez Jr's Avatar
    I got the iPhone 7 plus and honestly it's a decent device...
    10-12-2016 07:44 PM
  13. c921's Avatar
    Do you use Jump?

    Would they let you use the Note 7 for a Jump down the road?
    Yes, I'm on Jump. They just told me its not mandatory to return it but advices not to use it.

    Looking into the LG V20. I used to have HTC and it was a decent phone but I don't see it available in tmobile.com 😕
    10-12-2016 08:43 PM
  14. spridell's Avatar
    Called the 1-844 number. I was told that I have the option to keep it and there is no time limit to exchange the N7 since there is no official recall from the CPSC. Its hard to let it go and I'm not liking the other choices. Tmo store near me ran out of the S7 edge and the Note 5 has no sd slot. This is really sad.
    The second recall just came down from the CPSC.

    On T-mobile website they are now saying to return the phone ASAP.
    10-13-2016 07:41 AM
  15. Jimmy Bernstein's Avatar
    Called the 1-844 number. I was told that I have the option to keep it and there is no time limit to exchange the N7 .
    That's good news in my book and what I plan to do....
    10-13-2016 09:17 AM
  16. msm0511's Avatar
    The second recall just came down from the CPSC.

    On T-mobile website they are now saying to return the phone ASAP.
    I just got off the phone with TMo and they def said I needed to return it. I haven't heard anything about the CPSC official 2nd recall. Thinking I may go with an S7 Edge for now as I'm on JoD and can get something else when something piques my interest.
    jgraves1107 likes this.
    10-13-2016 09:57 AM
  17. spridell's Avatar
    I just got off the phone with TMo and they def said I needed to return it. I haven't heard anything about the CPSC official 2nd recall. Thinking I may go with an S7 Edge for now as I'm on JoD and can get something else when something piques my interest.
    Here is the update from CPSC

    https://www.cpsc.gov/Recalls/2017/sa...acement-Phones
    msm0511 likes this.
    10-13-2016 10:20 AM
  18. THRILLHOUSE_ATX's Avatar
    The second recall just came down from the CPSC.

    On T-mobile website they are now saying to return the phone ASAP.
    Not sure what I'm supposed to do. I'm on the original Jump plan. I'm deciding between the V20 and iphone 7+. V20 doesn't come out for a couple of weeks, and from what I understand 7+ are basically on backorder. I don't have a backup phone. So if I got a V20 or 7+ would I have to go phoneless for a while, or would they give me a loaner phone?
    10-13-2016 11:18 AM
  19. anon(782252)'s Avatar
    Not sure what I'm supposed to do. I'm on the original Jump plan. I'm deciding between the V20 and iphone 7+. V20 doesn't come out for a couple of weeks, and from what I understand 7+ are basically on backorder. I don't have a backup phone. So if I got a V20 or 7+ would I have to go phoneless for a while, or would they give me a loaner phone?
    I'm on JOD and trying not to burn a Jump until the V20 comes out but Tforce on Twitter DM is telling me that's the only way, no loaners have been approved, yet. I guess my other option is paying a restocking fee under buyers remorse and just using a phone for 14 days.
    10-13-2016 12:15 PM
  20. THRILLHOUSE_ATX's Avatar
    Just got this text from T-mobile:

    T-Mobile Note Return Thread 2.0-text.png

    I will T-Mobile, I will! Just don't know what phone to get yet... (yes, I know, I shouldn't even have the phone on right now.)
    10-13-2016 01:33 PM
  21. spridell's Avatar
    I'm on JOD and trying not to burn a Jump until the V20 comes out but Tforce on Twitter DM is telling me that's the only way, no loaners have been approved, yet. I guess my other option is paying a restocking fee under buyers remorse and just using a phone for 14 days.
    Thats not a bad idea.

    and I am sure if you ***** enough they will waive that restocking fee. I mean the phone is dangerous I cant use it I had to get something until the V20 comes out, they really shouldn't charge u a restocking fee.
    10-13-2016 01:52 PM
  22. anon(782252)'s Avatar
    Thats not a bad idea.

    and I am sure if you ***** enough they will waive that restocking fee. I mean the phone is dangerous I cant use it I had to get something until the V20 comes out, they really shouldn't charge u a restocking fee.
    I agree, they shouldn't, but I haven't been able to find anyone to notate my account that they will wave it. I could save myself $15 and do the same thing at Best Buy since their restock is $35 but doing everything at T-Mobile would just be easier.
    10-13-2016 02:02 PM
  23. anon(782252)'s Avatar
    I just dropped by a T-Mobile store. They have updated the policy and are now giving temp devices for the Note 7 of you are waiting on the V20. Two other people came in while I was there with the Note 7 as well and we were all told about the loaner or just keeping the Note 7 until the V20 launches. Everyone walked out with their Note 7.<br />
    <br />
    I did see the internal memo that the V20 pre-order starts on the 17th but no price. They were guessing $650 as well. I guess we will see.
    10-13-2016 03:44 PM
  24. Blues Fan's Avatar
    I just dropped by a T-Mobile store. They have updated the policy and are now giving temp devices for the Note 7 of you are waiting on the V20. Two other people came in while I was there with the Note 7 as well and we were all told about the loaner or just keeping the Note 7 until the V20 launches. Everyone walked out with their Note 7.<br />
    <br />
    I did see the internal memo that the V20 pre-order starts on the 17th but no price. They were guessing $650 as well. I guess we will see.
    It will likely be more than that! I think ATT is selling them for $820 I read.
    10-13-2016 03:58 PM
  25. Blues Fan's Avatar
    Well still no refund today for my Note 7 i returned on Sept 14th. They said this Monday I would have it by Friday so if I don't see anything in my account then another call to Tmobile and I will be MAD. Who can I talk to about it to get the ball rolling other than the standard people at 611? I'm owed over 700 bucks still!
    10-13-2016 03:59 PM
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