11-06-2016 01:48 PM
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  1. mickeyboat's Avatar
    Has anyone gotten a Note 7 return box yet? If so what does it look like?
    10-18-2016 12:10 PM
  2. ZOMMBIE1's Avatar
    Still waiting for both of mine. I'm thinking about just taking them to Verizon. Cause they said I wouldn't get my 200$ for downgrading to the S7 edge without receiving the devices first.
    10-18-2016 12:17 PM
  3. James Beam's Avatar
    Has anyone gotten a Note 7 return box yet? If so what does it look like?
    Here is a video that shows the box and how to pack it. I supsect these boxes are all coming directly from Samsung, and not the carriers.
    10-18-2016 12:19 PM
  4. Averix's Avatar
    I got my replacement S7 Edge via FedEx on Monday. I still haven't received a special box to send the Note 7 back. Since I purchased both phones at full price, I'd really like to get the Note sent back for the refund. I've called customer support and they just wanted to send a label to send it back. After "researching" they didn't have a good answer. So, right now I'm stuck with a very expensive brick until they sort things out and send a box. I'm glad I took a screenshot of their web page that claims they will send a special box. Anyone received a replacement from Verizon and got a return box??Note 7 Return Box-screen-shot-2016-10-11-1.39.11-pm.png
    10-19-2016 03:06 PM
  5. maf113's Avatar
    Still waiting for both of mine. I'm thinking about just taking them to Verizon. Cause they said I wouldn't get my 200$ for downgrading to the S7 edge without receiving the devices first.
    How do you get $200. I thought it was only $100
    10-19-2016 03:46 PM
  6. sandra_17's Avatar
    I have called VZW and Samsung more times than I can count for this box. The first one was sent to me by VZW, shipping back to them. From what I understand this one is being shipped to Samsung....who knows.

    Today tho, I just saw this on my account. Was on yesterday and it wasn't there, altho it's dated 10/17. ("Sys Driver"...??)

    Note 7 Return Box-verizon-box-order-02.jpg
    10-19-2016 03:50 PM
  7. Averix's Avatar
    I have called VZW and Samsung more times than I can count for this box. The first one was sent to me by VZW, shipping back to them. From what I understand this one is being shipped to Samsung....who knows.

    Today tho, I just saw this on my account. Was on yesterday and it wasn't there, altho it's dated 10/17. ("Sys Driver"...??)
    This is weird. Suddenly my account has two of those goofy notices, but different. Looks in the system like I'm trying to turn in an iPhone 6S Gold? And that definitely isn't my phone number......
    Note 7 Return Box-screen-shot-2016-10-19-1.07.03-pm.png
    10-19-2016 06:09 PM
  8. bertsirkin's Avatar
    Still waiting for both of mine. I'm thinking about just taking them to Verizon. Cause they said I wouldn't get my 200$ for downgrading to the S7 edge without receiving the devices first.
    Customer service told me they would send a shipping container - what I got was a plain bubble envelope. So, I brought it into a store. They "processed" it (took about a half-hour on their tablet) and then told me that they were done. When I asked about my refund (I had paid full price), it took another half hour before they found out they couldn't take it back and told me that a box would be mailed for me and that I'd get a check in the mail.

    I went home, called customer service, and they didn't see anything documented about that, and said they don't send checks. So they are now going to send me "approved" packing materials. I'll believe it when I see it!

    This has been a complete fiasco.
    10-19-2016 06:35 PM
  9. Amele's Avatar
    I just finished packing up my blue Note sigh, in those boxes that resemble weird nesting dolls. But I couldn't figure out how to tape the outer box shut. They included tape, but there seemed to be no place to put it. So I called the help line number that came with the instructions and two people told me to put the tape on and then the UPS label and I told both, the box came with the label already attached. Oh, both said. Finally, a third person came on the line and said brightly, Take the box and the tape to UPS and ask them how they want it fixed on there. Right. I am sure UPS will be thrilled to see me.
    10-23-2016 10:01 PM
  10. newage120's Avatar
    I worked for ups, if your talking about putting tape over the label it is fine, as long as it is clear there is no issue their scanners can still work through the tape
    10-23-2016 10:59 PM
  11. delco714's Avatar
    Been like 2 weeks since I asked for my box from Verizon.. I haven't gotten mine yet..And I thought they were sending then out automagically anyway
    10-24-2016 06:50 AM
  12. James Beam's Avatar
    Here is a video that shows how the boxes should be packed.
    10-24-2016 08:10 AM
  13. Amb312's Avatar
    I haven't received one yet. I had to call Verizon to activate Friday to activate my Pixel and they told me 3-5 business days I should receive one. I almost laughed at the guy.
    10-24-2016 08:34 AM
  14. billinaz's Avatar
    Just got my fireproof, bomb proof, isis proof box.

    I hate to send back the Note 7, it was perfect for me. The S7E I got as an exchange I really hate. I ordered a 64GB Note 5 that should ship on Nov 15. I will have to use that until whatever comes out next year to replace the N7.
    10-24-2016 04:08 PM
  15. Averix's Avatar
    Been like 2 weeks since I asked for my box from Verizon.. I haven't gotten mine yet..And I thought they were sending then out automagically anyway
    It's been 2 weeks and I still don't have mine. I called in and she looked at the account and said there wasn't one sent yet, so she would expedite one. I would suggest anyone that hasn't received their "automagic" box call in and request it to be sent. I also intend on keeping records of the outgoing tracking numbers and pics of the phone in the box. I have a suspicion that trying to get the refund for this is going to be painful.
    10-24-2016 04:23 PM
  16. brau0303's Avatar
    It's been 2 weeks and I still don't have mine. I called in and she looked at the account and said there wasn't one sent yet, so she would expedite one. I would suggest anyone that hasn't received their "automagic" box call in and request it to be sent. I also intend on keeping records of the outgoing tracking numbers and pics of the phone in the box. I have a suspicion that trying to get the refund for this is going to be painful.
    It's always best to keep a good record of "Chain of Custody" as messed up as this has been even more so..

    Cheers,
    BR
    RIP N7
    Averix and WalkingHorse like this.
    10-25-2016 11:25 AM
  17. Trackeer's Avatar
    Sadly,

    We've spoken to Verizon several times, they won't take the phone back, paid over $800 dollars and two Note 7's it's sitting in the original box waiting. The worst part, we bought the phone at Verizon, why don't they return the phone and credit our money back.

    To bad, I rank this phone as one of the best phones I've had to date, so I fired up the S6 and not so happily using it puny screen and all.

    Claims in S Korea they are offering those who bought a Note 7 a free upgrade to the new S8 Edge, apparently there will never be another Note series.
    10-25-2016 09:38 PM
  18. Trackeer's Avatar
    Failed to mention when the S8 Edge becomes available....
    10-25-2016 09:41 PM
  19. WalkingHorse's Avatar
    Sadly,

    We've spoken to Verizon several times, they won't take the phone back, paid over $800 dollars and two Note 7's it's sitting in the original box waiting. The worst part, we bought the phone at Verizon, why don't they return the phone and credit our money back.

    To bad, I rank this phone as one of the best phones I've had to date, so I fired up the S6 and not so happily using it puny screen and all.

    Claims in S Korea they are offering those who bought a Note 7 a free upgrade to the new S8 Edge, apparently there will never be another Note series.
    You need to escalate this situation. VZW did an automatic system-wide refund/credit of the N7 a week or so ago (the very next day after the 2nd recall was announced I believe). One didn't even need to call in to get the ball rolling. I can't imagine why you haven't had that show up on your account yet.

    PS no return box here yet despite asking three times but I have received my replacement S7e and my account is in order.
    10-26-2016 06:02 AM
  20. jamjordan's Avatar
    I finally had to say goodbye to my note 7. I went back to my note 5. The lady at Best Buy had to take it out of my hands. Sad sad day. I will get the next note that comes out no questions asked.
    10-30-2016 06:25 AM
  21. jpprice14's Avatar
    I went with the V20 when I returned mine a couple weeks ago. Didn't like the V20 much when I first got it. I'm used to the Samsung UI. It's surely has grown on me. Love this thing now.
    10-30-2016 06:30 AM
  22. amyf27's Avatar
    I finally had to say goodbye to my note 7. I went back to my note 5. The lady at Best Buy had to take it out of my hands. Sad sad day. I will get the next note that comes out no questions asked.
    Do you plan on pre-ordering the next one that comes out I'm debating on that I definitely do want it though
    10-30-2016 06:54 AM
  23. amyf27's Avatar
    I went with the V20 when I returned mine a couple weeks ago. Didn't like the V20 much when I first got it. I'm used to the Samsung UI. It's surely has grown on me. Love this thing now.
    How long would you say it took you to get used to that phone
    10-30-2016 06:54 AM
  24. jpprice14's Avatar
    How long would you say it took you to get used to that phone
    About a week. I still hit the on screen back and home buttons while typing from time to time. I really like having the screen capture down there instead of pressing the power and volume down keys.
    amyf27 likes this.
    10-30-2016 06:58 AM
  25. soldier45's Avatar
    Returned my Note 7 Friday night was sad to see it go. My local Best Buy didn't have the V20 in stock even though it released that day. So i reluctantly went with an S7 edge. Screen is not as bright but happy to still have wireless charging water resistance and my 256gb sd card I got with my original N7. Not sure if I want to move to a V20 when then come in stock or not. Still up in the air about the V20. I would miss the wireless charging, and water resistance too much I believe.
    10-30-2016 07:11 AM
66 123

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