1. samsungnot123's Avatar
    I was one of the millions of people anxiously awaiting the arrival of the Note 7.
    The Note 4 was my favorite phone ever and was desperately in need of an upgrade.
    The Note 5 was not appealing to me especially without the external SD card.

    I purchased my Note 7 when traveling. Luckily I was stateside and purchased the phone at a nationwide retailer and was able to exchange it easily when recalled. Unfortunately the accessories from cases to additional usb cables I did not . Hence unable to return these items.

    I gave away my Note 4 and no longer had an old phone for backup. Exchanging the Note 7 was my first time upgrading to a new phone without having my old phone available. My greatest fear came true. All data was not copied properly via smart switch app. Tons of pictures and text messages are forever lost.

    The replacement phone had issues with text messaging and AT&T advised changing out the device. I was now on my third Note 7 in less than two months then the recall to the recalls were issued.
    I would probably have kept the phone from exhaustion of the hassle but could not deny the travel warnings.

    I switched to a S7 edge on yesterday due to travel today.
    Even with being a pro at Note 7 exchanges it still took over an hr in the store but it was my fastest time yet.
    Now what I did not expect was to pay 60 dollars to switch the contracts. It is not an exchange program. It is a return your old phone no hassle but you have to buy a new one.
    No one in the store could explain this "up to "100 refund policy either. Only that whatever the amount it will be will take up to two billing cycles to appear.

    The s7 edge was definitely not my first choice would have gladly purchased a Note 4 or reluctantly
    a Note 5. Neither was available immediately in the area.

    The s7 is definitely smaller and lighter but did not expect it to be so fragile.
    Its like holding a newborn compared to a one month old infant.
    Which brings me to my current problem.

    I flipped the phone over on the table to silence an incoming call as I normally would my Note and the glass shattered.
    I immediately called and wrote Samsung I got no response via email and long wait on the phone.
    I am traveling internationally but there is a Samsung store around. I figure it will be quicker than the hold music to just go to the store.
    Store says no problem we can fix it for 215 pounds if we had the glass in stock. Come back in two weeks. I explained my situation was advised not to come back in two weeks even if I could because they don't fix phones purchased in US at this Samsung corporate store in central london. Go figure.

    So I am stuck with a 700 phone that I did not want to begin with and in less than 24hrs need to put 1/2 the cost of the phone into repairing it.
    If Samsung doesn't replace I think I am better off getting the new Iphone. At least parts and pieces are available in abundance in every crack and corner of the world on demand.

    The glass splinters in my hand make using it without repair a greater safety hazard than it exploding.
    To add insult to injury I am still getting the please power down your unsafe note 7 text messages through the shattered glass of the S7.
    10-19-2016 02:49 PM
  2. dpham00's Avatar
    Sorry to hear about your problems. Most definitely if getting a screen replaced quickly is the primary concern then get an iPhone. You can get it fixed on the spot at an apple store
    10-19-2016 04:09 PM
  3. samsungnot123's Avatar
    Thanks. Its amazing how much money and time this has taken.
    I assume since I no longer have the phone that is something on my account triggering the messages.
    It will be kind of funny if I do switch to an IPhone and still get the please power down your Note 7 messages.

    I think the only way I will stay with Samsung at this point is if they extend the policy to allow exchanges whenever the new Phablet probably not to be named the Note 8 comes out. I can forgive the mistake as long as they bear the burden.

    If the new phone fits the Note 7 case and uses the same cables and they take this featherweight shattered s7 back.....maybe . Just a maybe.
    10-19-2016 05:42 PM
  4. samsungnot123's Avatar
    Thanks. Its amazing how much money and time this has taken.
    I assume since I no longer have the phone that is something on my account triggering the messages.
    It will be kind of funny if I do switch to an IPhone and still get the please power down your Note 7 messages.

    I think the only way I will stay with Samsung at this point is if they extend the policy to allow exchanges whenever the new Phablet probably not to be named the Note 8 comes out. I can forgive the mistake as long as they bear the burden.

    If the new phone fits the Note 7 case and uses the same cables and they take this featherweight shattered s7 back.....maybe . Just a maybe.

    S7 glass seems to be common issue:
    https://us.community.samsung.com/t5/...-p/3270/page/4
    10-19-2016 07:20 PM
  5. Jaycemiskel's Avatar
    There's always going to be people with every phone that say the glass shatters easily. I've dropped my old s7 edge plenty of times with no cracks or scratches. Sometimes you just get unlucky. Sorry that happened to you.
    10-20-2016 01:30 PM

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