1. MarcoB2's Avatar
    If you opted for a refund rather than a replacement did you still get to keep gifts that you got in pre-order and during first replacement?

    I got a free Gear VR during preorder and an SD card after first replacement and I am getting conflicting information whether I should return them together with the phone.

    What is Samsung's official policy? What was your experience?

    If possible please also state what country you are from and where you got the phone from.

    Thanks
    12-04-2016 06:09 PM
  2. kayjbee's Avatar
    If you opted for a refund rather than a replacement did you still get to keep gifts that you got in pre-order and during first replacement?

    I got Gear vr during preorder and SD card after first replacement, and I am getting conflicting information whether I should return them together with the phone.

    What is Samsung's official policy? What was your experience?

    If possible please also state what country you are from and where you got the phone from.

    Thanks
    I was able to keep the SD card. I'm in the US and AT&T as carrier. I only turned in phone still have box and charger.
    12-04-2016 06:13 PM
  3. deanzel's Avatar
    Are you talking about the Samsungpromotions.com offers that many of us received (like Gear VR, Fit2, 256GB memory card) and not some other random pre-order bonuses? If so, you can keep them as they were received via Samsung. They were not bought through the retailers or carriers.
    12-05-2016 04:44 PM
  4. ticketbabe2's Avatar
    I returned phone only, minus free SD card..kept all accessories, unlike the 1st Note 7 return. All they wanted back was the phone..everything else was bonus for our trouble. 😆
    I decided on replacing with 7Edge because I got bonus $ to use for case etc for sticking with Samsung. Also able to still use wireless charger & headphone. Plug is different..miss the plug on Note 7.
    12-06-2016 10:57 AM
  5. MarcoB2's Avatar
    Are you talking about the Samsungpromotions.com offers that many of us received (like Gear VR, Fit2, 256GB memory card) and not some other random pre-order bonuses? If so, you can keep them as they were received via Samsung. They were not bought through the retailers or carriers.
    So all the Samsung promotions and gifts can be kept according to Samsung, even if you ask for a refund and don't replace Note 7 for another Samsung phone?

    I've been trying to find some official statement from Samsung that confirms this but without much luck.
    12-06-2016 06:16 PM
  6. Aquila's Avatar
    Yes, the recall returns and gifts are not related to each other.
    12-06-2016 06:20 PM

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