1. melonzzzzz's Avatar
    Went to post this in the Samsung.com return thread but saw it was locked.

    I returned my Note 7 in my fireproof box but still haven't received my refund. It was delivered 11/28.

    Calls to Samsung CS just end up in them asking me to wait as they are processing a large number of phones.

    Is anyone in the same situation?

    Did you receive an email stating the check was on the way?
    01-05-2017 08:34 PM
  2. sncstep4's Avatar
    They received my phone 10/11/2016. They tell me to wait another 2 weeks every time I call. They telling me I should have received it by now along with a email. Very frustrating !
    01-11-2017 11:02 AM
  3. jhimmel's Avatar
    Not good. I was forced to send mine back as well. Now they have my phone, and my money, and I am at their mercy for THEIR screw up. Like we haven't been inconvenienced enough. I had also purchased a costly battery backpack for my Note 7 from them, and don't even know if I want to go through the hassle of trying to get THAT returned and refunded. I have over $1,000 spent in Phone and accessories, some of which I know I will never get back. All of this is part of the reason I didn't even want to return the thing.

    So far, they have not even acknowledged receiving the phone back - although tracking says they got it last week.
    02-01-2017 08:44 AM
  4. jhimmel's Avatar
    Spent 45 minutes on the phone with them yesterday (got disconnected 20 minutes into the first call and had to call again). They said to call back in a week if I don't receive it by then. Awesome...
    02-09-2017 05:46 PM
  5. jhimmel's Avatar
    Does anyone actually ever get a refund from Samsung.com? Just called again and was told to wait another 2 weeks. Yes, he was serious. That will make ONE MONTH to process a refund (IF it actually happens - which it probably won't).
    Samsung.com sucks, big time.
    I have nothing. They have my phone and my money. No one on the phone there seems to have any clue what they are supposed to do.
    02-13-2017 04:22 PM
  6. jhimmel's Avatar
    Got my refund! Miracles do happen.
    Aquila likes this.
    02-20-2017 09:33 AM
  7. ol_jackburton's Avatar
    Got my refund! Miracles do happen.
    when did you ship it to them?
    02-20-2017 02:41 PM
  8. jhimmel's Avatar
    when did you ship it to them?
    I think it was third week January.
    ol_jackburton likes this.
    02-21-2017 11:03 AM
  9. ol_jackburton's Avatar
    I think it was third week January.
    ok good, i will not get worried yet.
    02-21-2017 06:04 PM
  10. jhimmel's Avatar
    ok good, i will not get worried yet.
    Be warned, I had to make several calls to get it into their system for approval and processing. If I didn't call, nothing would have happened. So make sure you contact them.
    02-22-2017 01:32 PM
  11. ticketbabe2's Avatar
    I purchased my Note 7 from Best Buy & did 1st & 2nd recall returns with them. Verizon & Best Buy did refunds with little trouble. Plus I got extra credit @ Best Buy. My best choice for buying new phones..in person.
    02-27-2017 08:56 AM
  12. ol_jackburton's Avatar
    I received the email from samsung support telling me that a compensation request has been submitted on my behalf.

    I returned my around the end of January
    03-24-2017 06:38 AM
  13. ol_jackburton's Avatar
    I received the email from samsung support telling me that a compensation request has been submitted on my behalf.

    I returned my around the end of January
    Received my check yesterday 4/11/17, so 3 months it took.
    04-12-2017 09:49 AM
  14. bazil747's Avatar
    Be warned, I had to make several calls to get it into their system for approval and processing. If I didn't call, nothing would have happened. So make sure you contact them.
    What number for Samsung did you called?
    04-25-2017 10:12 AM

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