08-15-2016 03:50 PM
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  1. besweeet's Avatar
    I finally got thru to T Mobile. I ordered the black . Charged me $150! When I asked why, she stated that's in addition to the $70 down payment. That's my states(Florida)taxes and fees!! Damn!!
    My amount as well (N. Florida).
    08-03-2016 11:47 AM
  2. Almeuit's Avatar
    The T-Mobile site is broken haha ^_^.
    Attached Thumbnails T-Mobile Samsung Galaxy Note7 Ordering Information-tmoha.png  
    VDub2174 and debdroid1a like this.
    08-03-2016 11:50 AM
  3. recDNA's Avatar
    Probably that's you following some crappy leaks lol... All the trusted sources got everything bang on.

    There was even a thread here people going mad over the rumored 3500 mAh battery which is less than S7 edge and only 4 GB RAM same as S7 edge. Just search.
    And several in that thread cautioned it might not be true. This is a pointless and moot discussion and should be dropped. We know now. If you know the "trusted" vs not to be read rumors then I tip my hat. Many of us do not.
    08-03-2016 11:54 AM
  4. Nakrohtap's Avatar
    I checked almost immediately after I submitted my order and the amount of 69.99 was taken out. This morning it had dropped off.
    Maybe a pre-approval/hold to validate the payment to make sure the information is valid and correct?
    08-03-2016 12:04 PM
  5. slopokdave's Avatar
    My amount as well (N. Florida).
    Eh? I'm in North FL too....Mine was $69.99 down and $59.50 tax, free overnight shipping. Total $129.49.
    08-03-2016 12:10 PM
  6. debdroid1a's Avatar
    The T-Mobile site is broken haha ^_^.
    It just locks for me. I sent a tweet to get people off .

    Posted via the *Note 5*
    08-03-2016 12:20 PM
  7. besweeet's Avatar
    Eh? I'm in North FL too....Mine was $69.99 down and $59.50 tax, free overnight shipping. Total $129.49.
    Oops. I forgot that I had to get some charges changed:


    The $20 "assisted services" fee was removed and the added $9.98 to the down payment was fixed. Total is $130.89, so practically the same.
    08-03-2016 12:28 PM
  8. JessiLulu's Avatar
    Through T-Mobile JUMP, I paid $137.83. I ordered via phone and chose not to turn in my current device due to a small crack on the screen. I did not want to file an insurance claim. I will instead keep my Note 5 as a backup device. The representative said I was paying the $70 down plus tax, assistance fee, and SIM card fee. When asking if I could pay less online or in store, he kept saying that was my price period. I paid it, but not super happy about it. Trying to focus on the excitement of receiving the phone instead.
    08-03-2016 12:32 PM
  9. chubz#IM's Avatar
    i ordered last night with JOD and they hit me with the 69 dollar charge being that the phone was 850
    08-03-2016 12:51 PM
  10. ctown81's Avatar
    Through T-Mobile JUMP, I paid $137.83. I ordered via phone and chose not to turn in my current device due to a small crack on the screen. I did not want to file an insurance claim. I will instead keep my Note 5 as a backup device. The representative said I was paying the $70 down plus tax, assistance fee, and SIM card fee. When asking if I could pay less online or in store, he kept saying that was my price period. I paid it, but not super happy about it. Trying to focus on the excitement of receiving the phone instead.
    If there is a Samsung store near you, they will repair your screen for free.
    08-03-2016 12:53 PM
  11. besweeet's Avatar
    If there is a Samsung store near you, they will repair your screen for free.
    Samsung store? As in a dedicated brick-and-mortar Samsung store? Or the ones inside of Best Buys?
    08-03-2016 12:55 PM
  12. Blues Fan's Avatar
    Samsung store? As in a dedicated brick-and-mortar Samsung store? Or the ones inside of Best Buys?
    I think just Samsung store. There are only a few of them though in the United States. I wonder if Geek squad fixes them.
    08-03-2016 01:08 PM
  13. debdroid1a's Avatar
    I called. They wanted me to pay $226.26 upfront. $146.67 was the down payment because of my credit card or something like that. The lady wasn't even sure. She kept going about the amounts and getting it mixed up. Um no. Maybe I'll try when it's in the store or just skip it.

    Posted via the *Note 5*
    08-03-2016 01:14 PM
  14. anon(782252)'s Avatar
    I called. They wanted me to pay $226.26 upfront. $146.67 was the down payment because of my credit card or something like that. The lady wasn't even sure. She kept going about the amounts and getting it mixed up. Um no. Maybe I'll try when it's in the store or just skip it.

    Posted via the *Note 5*
    Your best best for accurate info and help is the Care team via DM on Twitter.
    08-03-2016 01:21 PM
  15. m3lover1's Avatar
    Ordered mine through the phone last night as I am JOD customer. Inquired via live chat about status today since I couldn't look it up on my tmobile nor via check order status on tmobile.com. Says my status is on backorder. Gonna call later and check again.
    08-03-2016 01:32 PM
  16. wookiee2cu's Avatar
    Ordered mine through the phone last night as I am JOD customer. Inquired via live chat about status today since I couldn't look it up on my tmobile nor via check order status on tmobile.com. Says my status is on backorder. Gonna call later and check again.
    More than likely your status will remain "backorder" until it ships. The rep I talked to said pre-order & backorder are pretty much the same thing in their system when it's regarding a new phone that hasn't been released yet.
    08-03-2016 01:41 PM
  17. Almeuit's Avatar
    I called. They wanted me to pay $226.26 upfront. $146.67 was the down payment because of my credit card or something like that. The lady wasn't even sure. She kept going about the amounts and getting it mixed up. Um no. Maybe I'll try when it's in the store or just skip it.

    Posted via the *Note 5*
    They usually do device payments based off credit. Would this be a factor?
    08-03-2016 01:50 PM
  18. debdroid1a's Avatar
    They usually do device payments based off credit. Would this be a factor?
    I wondered if that's what she meant, but since she couldn't itemize the cost I gave up. I just checked tmobile. Apparently my trade in on my phone is less then what I owe. I bet that's where the extra amount came from.

    Posted via the *Note 5*
    Almeuit likes this.
    08-03-2016 03:03 PM
  19. ctown81's Avatar
    Spoke to a rep via facebook and asked about the Note 7 possibly being shipped early and this is the response I got

    "With T-Mobile the UnCarrier, the one thing I have learned is to "expect the unexpected"! While I am not able to guarantee that they will be shipped early the general idea behind the preorders is they want as many to be delivered [as possible] by the launch date!
    besweeet and dkp like this.
    08-03-2016 03:05 PM
  20. JJones1210's Avatar
    Just ordered mine (or at least tried)...

    I have never talked to a less informed person at TMobile (I dialed 611). I have Jump On Demand. I was on the phone 40 minutes. She just kept trying to charge me $20 for a SIM card, then asking for my drivers license # so she could pull credit, 24 payments of $32.50, etc. I told her no, because JoD doesn't work that way. Each time I would get an "uhhh" and a few minutes of silence before she said "OK" and kept processing. At the end of the call, she said my preorder was all complete. Never asking for the $69 up front payment. I just sent a DM to TMobile Help on Twitter hoping they can clear it up. They seem to be the most competent of the bunch
    08-03-2016 03:06 PM
  21. anon(782252)'s Avatar
    Just ordered mine (or at least tried)...

    I have never talked to a less informed person at TMobile (I dialed 611). I have Jump On Demand. I was on the phone 40 minutes. She just kept trying to charge me $20 for a SIM card, then asking for my drivers license # so she could pull credit, 24 payments of $32.50, etc. I told her no, because JoD doesn't work that way. Each time I would get an "uhhh" and a few minutes of silence before she said "OK" and kept processing. At the end of the call, she said my preorder was all complete. Never asking for the $69 up front payment. I just sent a DM to TMobile Help on Twitter hoping they can clear it up. They seem to be the most competent of the bunch
    Yep, they should help you out. I never call them anymore. The only time I talk to T-Mobile on the phone is when Care on Twitter calls me.
    08-03-2016 03:11 PM
  22. ctown81's Avatar
    Just ordered mine (or at least tried)...

    I have never talked to a less informed person at TMobile (I dialed 611). I have Jump On Demand. I was on the phone 40 minutes. She just kept trying to charge me $20 for a SIM card, then asking for my drivers license # so she could pull credit, 24 payments of $32.50, etc. I told her no, because JoD doesn't work that way. Each time I would get an "uhhh" and a few minutes of silence before she said "OK" and kept processing. At the end of the call, she said my preorder was all complete. Never asking for the $69 up front payment. I just sent a DM to TMobile Help on Twitter hoping they can clear it up. They seem to be the most competent of the bunch
    I just decided i'm going to start recording these calls on my cell since these reps are never held accountable.
    08-03-2016 03:12 PM
  23. Nygiants1991's Avatar
    After complaining on Facebook to a rep I got word that starting tomorrow well qualified JOD customers will no longer need to pay a down payment and can instead pay $37.50 a month. Very happy about that
    08-03-2016 03:42 PM
  24. ctown81's Avatar
    After complaining on Facebook to a rep I got word that starting tomorrow well qualified JOD customers will no longer need to pay a down payment and can instead pay $37.50 a month. Very happy about that
    Wonder does that mean they won't charge my card?
    08-03-2016 03:48 PM
  25. Nygiants1991's Avatar
    Wonder does that mean they won't charge my card?
    With my experience with JOD you don't pay ANYTHING until your next bill. I'm going to the tmobile store to pre-order tomorrow morning
    08-03-2016 03:51 PM
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