08-15-2016 03:50 PM
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  1. Nygiants1991's Avatar
    I just decided i'm going to start recording these calls on my cell since these reps are never held accountable.
    Sounds like she tried to process u as a new customer .
    Edit: quoted the wrong person
    08-03-2016 03:53 PM
  2. anon(782252)'s Avatar
    After complaining on Facebook to a rep I got word that starting tomorrow well qualified JOD customers will no longer need to pay a down payment and can instead pay $37.50 a month. Very happy about that
    Thanks for the info. I guess I'll see if they charge my card when it ships since the agreement I signed says down payment plus 33.50/month. Or maybe I'll just send them a DM and ask what the deal is.
    08-03-2016 04:01 PM
  3. ctown81's Avatar
    Thanks for the info. I guess I'll see if they charge my card when it ships since the agreement I signed says down payment plus 33.50/month. Or maybe I'll just send them a DM and ask what the deal is.
    I sent a rep a DM and he said I could cancel my order and reorder it tomorrow. I asked would that put me further back in line and now I'm getting no response.
    08-03-2016 04:06 PM
  4. Nygiants1991's Avatar
    I sent a rep a DM and he said I could cancel my order and reorder it tomorrow. I asked would that put me further back in line and now I'm getting no response.
    Yeah I imagine It will but I'm sure being its only the 2nd day of pre orders is
    It will be sent with the 1st or 2nd batch of devices
    08-03-2016 04:11 PM
  5. anon(782252)'s Avatar
    I sent a rep a DM and he said I could cancel my order and reorder it tomorrow. I asked would that put me further back in line and now I'm getting no response.
    Yeah, that's what I figured would have to happen but as the Uncarrier they should figure out how to make it right for everyone. The phone isn't even released yet so everyone who preorders should have the same rates on JoD.
    08-03-2016 04:11 PM
  6. ctown81's Avatar
    Yeah, that's what I figured would have to happen but as the Uncarrier they should figure out how to make it right for everyone. The phone isn't even released yet so everyone who preorders should have the same rates on JoD.
    I would be happy with just having the down payment credited to my account.
    anon(782252) and Nygiants1991 like this.
    08-03-2016 04:18 PM
  7. EMGSM's Avatar
    Nothing but issues with TMO. Ordered 3x on line. Order cancelled 3x. Then went to the store...looks to be processing now.
    08-03-2016 04:53 PM
  8. anon(782252)'s Avatar
    I would be happy with just having the down payment credited to my account.
    I'm gonna suggest that to them via DM but I doubt it gets me anywhere. They confirmed that I could cancel and reorder tomorrow with no down payment but would lose my place in the preorder queue. What a cluster.
    08-03-2016 05:47 PM
  9. llfloyd79's Avatar
    Went to the store. Took me about 5 minutes. No issues.

    Posted via the Android Central App
    08-03-2016 05:51 PM
  10. shnweller's Avatar
    I just ordered a Note 7 thru the Samsung site. I messaged them and asked when it will be shipped. They said within a week. I screen shotted it. Not sure how to post it
    08-03-2016 06:01 PM
  11. Blues Fan's Avatar
    I sent a rep a DM and he said I could cancel my order and reorder it tomorrow. I asked would that put me further back in line and now I'm getting no response.
    So they think this phone is in such high demand that it will be back ordered for weeks lol? This isn't an Iphone.
    08-03-2016 06:47 PM
  12. anon(52425)'s Avatar
    So they think this phone is in such high demand that it will be back ordered for weeks lol? This isn't an Iphone.
    Depends on the color. I had to wait 2 extra weeks for my color choice back with the S5. I wouldn't doubt it.
    08-03-2016 06:54 PM
  13. Blues Fan's Avatar
    Depends on the color. I had to wait 2 extra weeks for my color choice back with the S5. I wouldn't doubt it.
    What about if I choose silver? Do you think the wait would be a month?
    08-03-2016 07:02 PM
  14. Tabbiel1989's Avatar
    Since I'm a newer customer because of some errors I made last year and not on JOP I had to shell out 500 for a down payment. I just can't seem to resist the urge to get a new phone each year.

    Posted via the Android Central App
    08-03-2016 07:14 PM
  15. anon(52425)'s Avatar
    What about if I choose silver? Do you think the wait would be a month?
    I'd call and ask your carrier. What I'm saying is that it's not unusual for these phones to be on back order, even if it isn't an iPhone.
    PlaybookFanatic likes this.
    08-03-2016 07:29 PM
  16. Victor Hernandez Jr's Avatar
    Best buy in Brooklyn has all the colors (demos) coral blue is nice by Onyx black Takes the Cake. Reminds me of a space grey iphone.. concerning features the funny thing is it's true what everybody says that's basically it's a S7 edge with a bigger screen LOL. Looks wise is this phones major feature
    08-03-2016 07:35 PM
  17. anon(52425)'s Avatar
    Looks wise is this phones major feature
    I don't agree. Software and improved UI is what sets this apart. Looks aren't a MAJOR 'feature'.
    08-03-2016 08:07 PM
  18. Victor Hernandez Jr's Avatar
    I don't agree. Software and improved UI is what sets this apart. Looks aren't a MAJOR 'feature'.
    Was with the phone almost an hour. I have the s7 edge and trust me there's no difference besides the large screen usb type c and spen.
    08-03-2016 08:13 PM
  19. anon(52425)'s Avatar
    Was with the phone almost an hour. I have the s7 edge and trust me there's no difference besides the large screen usb type c and spen.
    Except there are differences.
    Hoggles likes this.
    08-03-2016 08:15 PM
  20. Victor Hernandez Jr's Avatar
    Except there are differences.
    I agree to disagree, I'm a big samsung fan so I get whatever they release. Honestly and truthfully there's absolutely no difference. The average consumer won't upgrade
    08-03-2016 08:18 PM
  21. Hoggles's Avatar
    I agree to disagree, I'm a big samsung fan so I get whatever they release. Honestly and truthfully there's absolutely no difference. The average consumer won't upgrade
    With respect, you keep saying there's "no difference"....when obviously, that's 100% incorrect.

    They are similar, of course. No difference, of course not. That's just being a little dramatic, don't ya think

    Gorilla Glass 5, USB-C, S-Pen, larger display, the curve of the edge is half the slope/size as the S7, tons of new software features etc etc.

    Call me crazy....there's a difference between the S7's and Note7.

    Every single hands on review points out all of these differences.
    PlaybookFanatic likes this.
    08-03-2016 08:33 PM
  22. solotristan88's Avatar
    Just got a call from T mobile saying they could cancel my order and then re order it with out the $69 down. I didnt wanna lose my "place in line" so i kept it as is. Anyone else?

    Posted via the Android Central App
    08-03-2016 08:34 PM
  23. ctown81's Avatar
    Just got a call from T mobile saying they could cancel my order and then re order it with out the $69 down. I didnt wanna lose my "place in line" so i kept it as is. Anyone else?

    Posted via the Android Central App
    I'm goimg to push to have the amount credited to my bill.
    08-03-2016 08:36 PM
  24. Almeuit's Avatar
    I agree to disagree, I'm a big samsung fan so I get whatever they release. Honestly and truthfully there's absolutely no difference. The average consumer won't upgrade
    To be honest though... Samsung's target isn't people who just bought their S7 and S7 Edge though.
    08-03-2016 08:39 PM
  25. Hoggles's Avatar
    Heads up to any people having issues upgrading via JOD. When I called customer care last night to order, I got the call center in Vegas. They were completely disorganized. They said they just upgraded their software and originally told me I didn't qualify for a JOD upgrade, because I hadn't paid off half of my current Note5. I told them that was incorrect and asked them if the JOD policy has changed. They put me on hold, came back and told me they couldn't process my order and to call back Thursday.

    Ummm, yeah. No.

    I immediately called their sales line and spoke to someone in an East Coast call center. She had my JOD order placed and done within 5 min. Zero hassle, the way it should be. I did pay the $70 down...but I'm totally cool with that, as I'll be getting a Gear Fit 2 and monthly payments will be a little less. So, no worries.

    Bottom line... if you're on JOD and not able to place an order, politely ask them what city their in. If they say Vegas... politley say, goodbye Call their sales line instead.

    Good luck!
    08-03-2016 08:48 PM
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