08-15-2016 03:50 PM
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  1. bhatech's Avatar
    Yeah they are. I just told them they needed to fix it and do something to keep me. First ECR offered me a Bluetooth headset or a wireless charger and I told them I didn't need either.

    When it got escalated, they asked me what they could do to make me happy. I told them fix the issues with customer service and the repair department and if they really wanted to make me happy, send me a new Note 7. She said she would put that info in my escalation. Two or three days later someone in the Office of the President, which was higher than it was escalated the first time, called me and said they would send the phone.

    I have Note 5 and already had the S6. I've had all the phones except the S7. I've had a total of lime 24 Samsung phones since I've been using Samsung.
    Also, why does T-Mobile has to send a phone to Samsung and then they send to you? Don't get that part? Samsung.com is also selling carrier versions of the phone this time, so they could fulfill directly. I mean Samsung makes the phone.
    08-13-2016 07:33 PM
  2. Kelly Kearns's Avatar
    Nice

    I remember few years back when I had an issue with a HP laptop, sent it for repair and they were taking it forever to fix it. Escalated it as high as possible, one fine day got a call and they gave me a fully loaded high end new top of the line HP laptop. You got to be lucky sometimes even after escalating an issue. Doesn't work always I guess.
    I edited and added a little but more..

    "I have Note 5 and already had the S6. I've had all the phones except the S7. I've had a total of lime 24 Samsung phones since I've been using Samsung."

    There is also my Samsung washer and dryer and my Samsung TV's.
    networkdood likes this.
    08-13-2016 07:33 PM
  3. tipopilota's Avatar
    Yes, I have tracking in the UPS app but nothing showing in my T-Mobile account and no email or text with tracking info
    ok thanks. Hope my tracking shows up under my ups app soon. At this point nothing yet.
    08-13-2016 07:34 PM
  4. Kelly Kearns's Avatar
    Also, why does T-Mobile has to send a phone to Samsung and then they send to you? Don't get that part? Samsung.com is also selling carrier versions of the phone this time, so they could fulfill directly. I mean Samsung makes the phone.
    That was the whole discussion about distribution centers. He said would get it from TMO, Samsung doesn't have a facility there.

    I'm guessing if you order a carrier version from Samsung, it still goes through TMO.
    08-13-2016 07:35 PM
  5. sudbury78's Avatar
    No tracking for me as of yet. I am hoping it comes before end of day Wednesday as I fly out that night on a red eye for a week. Would be thrilled to have it with me. Fingers crossed I get my notice soon.

    Have always used the ups app but I am having this sent to my office so it can be signed for, so sadly I can't access my choice. My phone number as a reference does not provide any results.
    08-13-2016 07:35 PM
  6. bhatech's Avatar
    I edited and added a little but more..

    "I have Note 5 and already had the S6. I've had all the phones except the S7. I've had a total of lime 24 Samsung phones since I've been using Samsung."

    There is also my Samsung washer and dryer and my Samsung TV's.
    In that count, I have a Samsung TV, microwave, have bought every flagship S series phone from s2 and every note series phone. Also, few wearables and definitely have bought a bunch of other things from them. I have bought a lot from them as well, need to check what's my current service level on Samsung.com... Not expecting any free stuff anyway .. just for fun
    08-13-2016 07:36 PM
  7. Kelly Kearns's Avatar
    Welppppp...time for me to complain to them. Give me a free SD card and watch too sucka! ๐Ÿ˜๐Ÿ˜๐Ÿ˜
    I don't know if that will work lol.

    I was ready to walk away from Samsung, I was already trying to figure out what phone I could switch to.
    08-13-2016 07:37 PM
  8. bhatech's Avatar
    That was the whole discussion about distribution centers. He said would get it from TMO, Samsung doesn't have a facility there.

    I'm guessing if you order a carrier version from Samsung, it still goes through TMO.
    Hmm weird... as far as I know their orders are fulfilled by digital River same one HTC uses. They are horrible, basically they fulfill orders on Samsung behalf and provide the billing, fulfilling infrastructure. Samsung will be shipping phones to digital River and they will fulfill orders placed thru Samsung.com

    Did they at least gave you some order # or something or just said we will send you a new one? Because I could see them not shipping immediately if they don't have an order placed on your behalf.
    08-13-2016 07:40 PM
  9. CehowardNote7's Avatar
    I hope I get the tracking number soon because I need to reroute it
    On the reroute thing. I just called UPS, because I am in a hospital a couple miles from my house. I asked them if I find out I will not be released on Monday, can I get it redirected to the my hospital room number, and if so, can I also use that 2 hour or 4 hour window thing. They told YES on the first, I would have to call tomorrow and give them the address and room # of the hospital, but all time window options ONLY APPLY TO MY RESIDENCE. No custom delivery window on a redirect.. Okay, I can live with that, because if they are not going to release me on Monday, I will have it shipped here. Guess what, I got the new cases, temp glass, 200gb memory card all right here with me... Hoot, hoot.. I ain't never growing up...
    hugg727 likes this.
    08-13-2016 07:40 PM
  10. amyf27's Avatar


    Crossing fingers I'll still get today. Home address is about 48 miles from where I work. I requested to pickup at the local ups store by my work.
    networkdood and DETERMINOLOGY like this.
    08-13-2016 07:41 PM
  11. networkdood's Avatar
    Remember everyone:
    YOU ARE NOT RECEIVING YOUR NOTE7 DEVICE VIA USPS!!!
    08-13-2016 07:41 PM
  12. Kelly Kearns's Avatar
    In that count, I have a Samsung TV, microwave, have bought every flagship S series phone from s2 and every note series phone. Also, few wearables and definitely have bought a bunch of other things from them. I have bought a lot from them as well, need to check what's my current service level on Samsung.com
    Yeah I didn't buy wearables but I have all the S phones, Note phones and before there were Android phones. They had screwed up several things really badly. I was having an issue with your Note and they repaired it, but didn't repair it all, but made it worse. Then they even messed all everything with me shipping it back to them when I was first thinking about leaving and had told them so. It was like every time they touched anything they made it worse.

    They pulled calls into Samsung and tickets from several years ago and went though them. I had made official complaints and things just weren't getting better, but worse.
    08-13-2016 07:43 PM
  13. TomOfTx's Avatar
    I don't know if that will work lol.

    I was ready to walk away from Samsung, I was already trying to figure out what phone I could switch to.
    If you knew they would be that generous you could have asked them to send you a Samsung Family Hub refrigerator.....and use one of you phones to look inside.
    networkdood and Kelly Kearns like this.
    08-13-2016 07:44 PM
  14. Kelly Kearns's Avatar
    Hmm weird... as far as I know their orders are fulfilled by digital River same one HTC uses. They are horrible, basically they fulfill orders on Samsung behalf and provide the billing, fulfilling infrastructure. Samsung will be shipping phones to digital River and they will fulfill orders placed thru Samsung.com

    Did they at least gave you some order # or something or just said we will send you a new one? Because I could see them not shipping immediately if they don't have an order placed on your behalf.
    There isn't an order, I never did an order with them. No order was ever done through Samsung.com. All the info is in my account under the ticket and I have the direct line for the one in charge of that.
    08-13-2016 07:46 PM
  15. Kelly Kearns's Avatar
    Remember everyone:
    YOU ARE NOT RECEIVING YOUR NOTE7 DEVICE VIA USPS!!!
    Hawaii should be the only one that gets them via USPS.
    networkdood likes this.
    08-13-2016 07:48 PM
  16. despar49's Avatar
    I changed my delivery to pick up to UPS hub as well, although it said it will be ready at 3 PM at the location I chose. Is this how it appears on your UPS app as well?
    08-13-2016 07:48 PM
  17. magia21's Avatar
    I have a question for a long time T-Mobile customer....... If my bill was due in the 11th but I scheduled a withdraw from my bank account on the 16th because I don't get paid till 15th will that prevent my Note 7 from shipping to me? Since the bill was due on the 11th it is technically late

    Posted via the Android Central App
    08-13-2016 07:48 PM
  18. bhatech's Avatar
    There isn't an order, I never did an order with them. No order was ever done through Samsung.com. All the info is in my account under the ticket and I have the direct line for the one in charge of that.
    OK then my guess is you may be waiting a while for them to send you free one. If I were you call that direct line, get an order placed or something. Otherwise they may take a while.
    08-13-2016 07:49 PM
  19. Victor Hernandez Jr's Avatar
    My past experiences I rather have ups try delivery at my house, last time I try to pick up at ups hub I had to wait 24 hours for the request to process
    08-13-2016 07:49 PM
  20. networkdood's Avatar
    Hawaii should be the only one that gets them via USPS.
    Correct, but damn it, it seems that lots of people still believe USPS is delivering it, and you can blame T-Mobile for that as they are telling people USPS through the order status site...
    Kelly Kearns likes this.
    08-13-2016 07:49 PM
  21. Kelly Kearns's Avatar
    If you knew they would be that generous you could have asked them to send you a Samsung Family Hub refrigerator.....and use one of you phones to look inside.
    Hahahaha

    I would love a Washer and Dryer where I could turn my washer and dryer on using my phone.

    I'm good with a fridge that doesn't remind me I need to clean it out on my phone ๐Ÿ˜†
    jdfry15 likes this.
    08-13-2016 07:50 PM
  22. Kelly Kearns's Avatar
    I have a question for a long time T-Mobile customer....... If my bill was due in the 11th but I scheduled a withdraw from my bank account on the 16th because I don't get paid till 15th will that prevent my Note 7 from shipping to me? Since the bill was due on the 11th it is technically late

    Posted via the Android Central App
    You really shouldn't be considered late right now.
    08-13-2016 07:51 PM
  23. bhatech's Avatar
    Correct, but damn it, it seems that lots of people still believe USPS is delivering it, and you can blame T-Mobile for that as they are telling people USPS through the order status site...
    Where are those people? They are not following this thread lol. We have been telling that USPS is just a placeholder and it'll be ups next day air saver when it ships.
    networkdood and Hoggles like this.
    08-13-2016 07:51 PM
  24. Kelly Kearns's Avatar
    OK then my guess is you may be waiting a while for them to send you free one. If I were you call that direct line, get an order placed or something. Otherwise they may take a while.
    I can't place an order lol. This is literally the office of the president of Samsung USA.
    08-13-2016 07:51 PM
  25. magia21's Avatar
    You really shouldn't be considered late right now.
    Thank you. I already received my text about packing the phone over the weekend and shipping it out. And more importantly my card was charged Fri but I'm yet to receive tracking number from my choice or T-Mobile

    Posted via the Android Central App
    08-13-2016 07:53 PM
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