08-15-2016 03:50 PM
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  1. sincere11105's Avatar
    At least no one has been charged yet.
    08-08-2016 08:41 PM
  2. UN1QUEx's Avatar
    On the phone with rep right now, been on hold for longer than they have talked to me. Seems like she is having trouble understanding English and what I am trying to ask..
    08-08-2016 08:42 PM
  3. besweeet's Avatar
    At least no one has been charged yet.
    You make that sound like a good thing.



    I've never wanted $130 to be taken from me so much before...
    hailsusy90 likes this.
    08-08-2016 08:43 PM
  4. Hoon Kim's Avatar
    Will the jump on demand customers ever see an update? Or will we get the question mark all the way up until the device ships?
    Mine is like that too... I've just been DM'ing T-Mo on Twitter, and they're updating me on my status whenever I ask... sort of inconvenient, though
    08-08-2016 08:44 PM
  5. sincere11105's Avatar
    On the phone with rep right now, been on hold for longer than they have talked to me. Seems like she is having trouble understanding English and what I am trying to ask..
    Keep us updated
    08-08-2016 08:45 PM
  6. anon(782252)'s Avatar
    You make that sound like a good thing.

    http://i.imgur.com/clxHSBB.jpg

    I've never wanted $130 to be taken from me so much before...
    Lol.. This.

    I'm not thrilled that they required $69 down on JoD then backtracked but I'm ready for them to just take the money already.
    08-08-2016 08:47 PM
  7. Kilroy672's Avatar
    Mine is like that too... I've just been DM'ing T-Mo on Twitter, and they're updating me on my status whenever I ask... sort of inconvenient, though
    What is DM T-Mobile on Twitter?

    Posted via the Android Central App
    08-08-2016 08:59 PM
  8. sincere11105's Avatar
    What is DM T-Mobile on Twitter?

    Posted via the Android Central App
    Direct message
    08-08-2016 09:01 PM
  9. UN1QUEx's Avatar
    Well after I insisted on being transferred to a supervisor becsuse the lady barely understood English and kept telling me things I already knew, the supervisor informed me that on the 13th they will be registering the IMEI numbers to customers getting the devices so that might be when they update the ETA systems. Supervisor didn't seem to know much either about why the dates are so late after launch. I hate calling them for help, they always mess up somehow and are never informed about anything..
    08-08-2016 09:06 PM
  10. Kilroy672's Avatar
    Direct message
    Thanks...since I really don't mess with Twitter all that much, how would I DM them?
    Posted via the Android Central App
    08-08-2016 09:09 PM
  11. anon(782252)'s Avatar
    Thanks...since I really don't mess with Twitter all that much, how would I DM them?
    Posted via the Android Central App
    Open the Twitter app, click the message icon at the top and send a message to them. @TmobileHelp is the handle you want.
    08-08-2016 09:15 PM
  12. Dhawk1202's Avatar
    Don't worry about the ship dates! I can't stress that enough! Yes if you used JOD your status won't change until ship time.

    Posted via the Android Central App
    gpatrick15 likes this.
    08-08-2016 09:33 PM
  13. Hoon Kim's Avatar
    What is DM T-Mobile on Twitter?

    Posted via the Android Central App
    Yeah, like sincere11105 said, direct message. If you want to ask them you can message them @TMobileHelp. Or you can Facebook Message them @TMobile too.
    08-08-2016 09:34 PM
  14. Nakrohtap's Avatar
    If they don't want orders to continue to backorder, it makes sense that they move out the order dates. It creates a lot more work on their end to maintain back orders as opposed to just moving out the dates. Once inventory is received, the orders will start creating deliveries and get processed to ship.
    08-08-2016 09:35 PM
  15. Hoon Kim's Avatar
    Well after I insisted on being transferred to a supervisor becsuse the lady barely understood English and kept telling me things I already knew, the supervisor informed me that on the 13th they will be registering the IMEI numbers to customers getting the devices so that might be when they update the ETA systems. Supervisor didn't seem to know much either about why the dates are so late after launch. I hate calling them for help, they always mess up somehow and are never informed about anything..
    sorry, what do you mean they're registering the IMEI numbers to customers?
    08-08-2016 09:36 PM
  16. PraetorianGuard14's Avatar
    It's only the 8th...give it a few more days folks.
    Nakrohtap likes this.
    08-08-2016 09:38 PM
  17. charlieb620's Avatar
    Well after I insisted on being transferred to a supervisor becsuse the lady barely understood English and kept telling me things I already knew, the supervisor informed me that on the 13th they will be registering the IMEI numbers to customers getting the devices so that might be when they update the ETA systems. Supervisor didn't seem to know much either about why the dates are so late after launch. I hate calling them for help, they always mess up somehow and are never informed about anything..
    That's false.
    bhatech and gpatrick15 like this.
    08-08-2016 09:40 PM
  18. Almeuit's Avatar
    Well after I insisted on being transferred to a supervisor becsuse the lady barely understood English and kept telling me things I already knew, the supervisor informed me that on the 13th they will be registering the IMEI numbers to customers getting the devices so that might be when they update the ETA systems. Supervisor didn't seem to know much either about why the dates are so late after launch. I hate calling them for help, they always mess up somehow and are never informed about anything..
    They don't register IMEI numbers to customers so this doesn't make sense really.
    bhatech likes this.
    08-08-2016 09:42 PM
  19. UN1QUEx's Avatar
    Well that's what I was told by the so called supervisor, just reporting what I was told guys. I also thought he just bsing me as well. He said it had to do with the Samsung promotion redemptions. I just want my device.. I've bought so many cases for it already!!
    08-08-2016 09:46 PM
  20. Blues Fan's Avatar
    Well that's what I was told by the so called supervisor, just reporting what I was told guys. I also thought he just bsing me as well. He said it had to do with the Samsung promotion redemptions. I just want my device.. I've bought so many cases for it already!!
    Yea those are all BS answers IMO. it seems like each employee makes up something just to shut you up. Do you guys think for us who ordered 8/3 or 8/4 in the first batch will see the devices this week?
    08-08-2016 09:55 PM
  21. Kelly Kearns's Avatar
    Well that's what I was told by the so called supervisor, just reporting what I was told guys. I also thought he just bsing me as well. He said it had to do with the Samsung promotion redemptions. I just want my device.. I've bought so many cases for it already!!
    That doesn't make sense either. You have to send info in to Prizelogic for the Samsung promotions.

    If I were you, I would tweet @TMobileHelp if you want to get the most current correct info.

    They likely won't have any info on the ship time but might can explain why shipping dates keep changing. They won't BS you.
    08-08-2016 09:56 PM
  22. Almeuit's Avatar
    Well that's what I was told by the so called supervisor, just reporting what I was told guys. I also thought he just bsing me as well. He said it had to do with the Samsung promotion redemptions. I just want my device.. I've bought so many cases for it already!!
    In due time good sir.. In due time .
    08-08-2016 10:00 PM
  23. Kelly Kearns's Avatar
    Tonight, Samsung mentioned to me that TMO has "shipped out devices way early before".

    She has nothing to do with release dates etc, but it is known TMO ships early. This could be good or bad.. It could mean they will ship early as usual, it could mean Samsung doesn't want them shipping so early..
    08-08-2016 10:10 PM
  24. trucksmoveamerica#AC's Avatar
    We all know Verizon won't ship a minute early
    08-08-2016 10:22 PM
  25. Fabian Lopez's Avatar
    Yea, it seems to be the blue only. My gf was not affected by the "Set back"

    (picture with imei removed)
    08-08-2016 10:23 PM
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