Yikes, that's not good. Hope you're able to get it sorted out.
Thanks. Within 2 minutes of talking to the rep a little while ago I had an EIP email, signed it and already have the signed EIP email and order confirmation email. And now the order shows in my account. Seems its good to go now.
Now the question is... How many spots in the order process did that cost me and will that effect my delivery window? I guess time will tell.
The most irritating part is I spent an hour getting the order done over Twitter DM, which was fine, I was just watching TV and playing on my phone. But about 2 hours after the order was placed last night I woke up and noticed I didn't have any emails from T-Mobile. So I sent a quick DM and was told the system was just busy and I should have the emails by morning. Nope, there was something wrong with the order and they should have caught that last night.
This is my first Jump upgrade since being a customer for only 8 months and I'm not impressed. The Upgrade button that should have been in my account last night so I could just do it online wasn't there. But guess what? It's there now... After I placed my order.
And this ordering inconvenience comes on the heels of spending my first 4 months as a customer trying to get an issue fixed in the MyTmobile account. Over 100 days for them to fix that. And no less than 20 follow ups from me to get it done.