T-Mobile Samsung Galaxy Note7 Ordering Information

[Kelly Kearns]

I went to check my order status and it says it can't find my order now!! Trying to chat with a rep now.

Do you see the order in your account?

 

[Kelly Kearns]

I went to check my order status and it says it can't find my order now!! Trying to chat with a rep now.

Also a 611 Rep is probably not the best one of there is something wrong with your order. I would tweet @TMobileHelp

 

[derekwolfee]

That tracking came from a tmo email or text? Shows UPS Smart Post as ship method, the phones should ship Overnight

The tracking number came from ups, I have not received anything from tmobile with a tracking number, but I have nothing else I am expecting to be delivered.

 

[derekwolfee]

Interesting that it is taking 4 business days... did your original order confirmation email from T-Mobile say that it would ship overnight?

Yeah it should be overnight.. I thought it was weird too.

 

[msm0511]

Every time I've tried that, they put me off one day. I have the main hub and 19 other hubs and UPS stores within 21 miles of me. So we are covered up with locations.

Every time I've looked at it when it has always shipped, it gives me a new delivery date of the next day.

I live in a small town with only one hub. Maybe since everything gets routed to that location only instead of dispersed between several hubs it makes a difference. Or I could have just gotten lucky. No clue really.

 

[anon(782252)]

It is only if I try to change it after it has shipped.. The night it ships or the next day.

Still weird. I have always made changes after it actually ships with no issue. Maybe quality over quantity when it comes to hubs in certain locations.

 

[Blues Fan]

Also a 611 Rep is probably not the best one of there is something wrong with your order. I would tweet @TMobileHelp

That is who I'm chatting with right now the help on twitter.

 

[Kelly Kearns]

I live in a small town with only one hub. Maybe since everything gets routed to that location only instead of dispersed between several hubs it makes a difference. Or I could have just gotten lucky. No clue really.

That is a possibility, because it is there anyway.

Packages come to the airport (which my hub is literally across the street from the airport on the back side) then they go to the main hub, then are sent to the individual hubs. I know of at least 3 shipping hubs within 20 miles of me and there could be more. Those are just the ones that I've seen the location myself.

 

[Extremevl]

View attachment 234956Got the text yesterday. JOD for one coral blue and one black onyx. Got my tracking number which shows it has left the distribution center but still will not be delivered until the 18th.

This looks accurate to me because I've had it happen to me in the past, this is what happens:

1. The device(s) are scanned

2. They sit at a warehouse for a day

3. The actual shipping to your state or area takes another day

4. Once it gets to your city (say the shipment lands in your city today) it won't be unpacked and taken to the correct local shipment center until later that day or night

6. The package will go out for delivery the next morning

This whole process can eat up a few days! I know we have overnight shipping but I don't think it matters because we aren't paying for the overnight shipping. Also I think T-Mobile or Samsung is making sure these devices don't get to customers too early.

I fully believe almost everyone will get their devices on Thursday which sucks but some people could them by Wednesday evening...

 

[Kelly Kearns]

Still weird. I have always made changes after it actually ships with no issue. Maybe quality over quantity when it comes to hubs in certain locations.

Well it could be the number of hubs here and the steps it has to take to get to my shipping hub. Also my actual hub doesn't open to the public until 12. So that could have something to do with it.

 

[Kelly Kearns]

That is who I'm chatting with right now the help on twitter.

They have two T-Mobile accounts on Twitter..

 

[sirsagey]

The tracking number came from ups, I have not received anything from tmobile with a tracking number, but I have nothing else I am expecting to be delivered.

Should be coming from lexington, kentucky though. could be some other surprise!

 

[anon(782252)]

Well it could be the number of hubs here and the steps it has to take to get to my shipping hub. Also my actual hub doesn't open to the public until 12. So that could have something to do with it.

Yeah, maybe the 12pm opening is the issue. Mine opens at 9am, stays open until 8pm for will call. My closest one is about 20 minutes away, not bad, but in 2018 a new one is opening about 3 minutes away. That will be very convenient.

 

[tipopilota]

For those of you who got the tracking from UPS, on the Tmobile site does it still say processing for your order or does it say shipped?

 

[Blues Fan]

Here is their reply. Does this sound like BS?

Awesome, thank! I found your order that was made on 08/04 and it is all set and ready to ship out right around the launch date! The earliest we will ship devices is 8/18. You will see a text message come in sometime this week to confirm this. As I said earlier, these text messages are rolling out randomly for everyone who ordered this device. Rest assured, the order has been placed and is set to ship out on time!

 

[anon(782252)]

Here is their reply. Does this sound like BS?

It's the only response they can give.

 

[Blues Fan]

It's the only response they can give.

do you think there is something wrong with my order?

 

[anon(782252)]

do you think there is something wrong with my order?

Based on their response, no.

 

[msm0511]

Well it could be the number of hubs here and the steps it has to take to get to my shipping hub. Also my actual hub doesn't open to the public until 12. So that could have something to do with it.

My hub has weird hours for the public. It's open 8:30-11 am. Then it opens back up from 3:00-4:30 pm. Something like that anyway. Again, I live in a small town though, so I doubt many people pick up items there vs having them shipped to their house. I think it mainly just opens for people who missed deliveries that require signatures.

 

[Kelly Kearns]

do you think there is something wrong with my order?

Have you logged into My Tmobile? Your order should be there.