Yeah, I was gonna mention a possible threat of jumping ship to another carrier, but I would have to be REALLY mad, and actually considering it (no empty threats)... How long have you been with TMO (family account)?? They have always treated me well and rectified LOTS of issues with me due to my tenure with them (or at least they make it seem like that, but I buy it)... If you let them know your issues, and can't satisfy your inquiry, that may be the route you need to take to have them keep you as a customer (maybe)... But honestly, I just think their system is wacked out (always has been like this for pre-orders, and that part sucks) but if they tell you that things look cool on their end, I would trust them, until it is obvious that it wasn't, and then move forward with your complaint...