11-29-2016 09:58 AM
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  1. trucksmoveamerica#AC's Avatar
    Where did you order your case from (Amazon, Otterbox, someone else)? Regardless if you contact the seller and explain the situation they may extend your return window. They likely don't want to deal with the hassle that a return, restock, repackage, and shipping fees that comes with you returning and re-ordering. Its likely they'll extend your return window until you get your phone. You could also tell them that them being able to work with you on your issue is appreciated and in exchange you'll write them an excellent review about their service (companies today put a lot of value on that type of thing).
    I ordered it from verizon direct. And they would rather do the hassle part. I called them last week to see if it was possible to just change the color and they said I would have to cancel the order and reorder, or just wait to get it and if I did not like the color, blue, then just return it under the 14 day guarantee and get the black.

    So, it looks like I will just send it back tomorrow and reorder the case. I ordered the case sooner because I was afraid they would run out of them. I still could send it back to them if I decide to get the clear otterbox to show off the blue color. Not sure how the black otterbox with blue front will look either, as otterbox choices in color is limited to black, red, a rose/blue, and clear at the moment.
    08-14-2016 10:44 AM
  2. Ancike's Avatar
    How long ago did they charge it?
    I just noticed the pending charge yesterday. I'm with AT&T if that matters at all.
    08-14-2016 10:45 AM
  3. Blazeeofglory's Avatar
    I asked about our delivery date being the 19th and this is the response I received

    Posted via the Android Central App
    Attached Thumbnails Verizon Samsung Galaxy Note7 Ordering & Shipping Information-smartselectimage_2016-08-14-11-46-31.jpg  
    08-14-2016 10:49 AM
  4. Blazeeofglory's Avatar
    Oops I ment to attatch this as well

    Posted via the Android Central App
    Attached Thumbnails Verizon Samsung Galaxy Note7 Ordering & Shipping Information-smartselectimage_2016-08-14-11-43-32.jpg  
    Kalkarni00 and dchanson like this.
    08-14-2016 10:50 AM
  5. trucksmoveamerica#AC's Avatar
    Oops I ment to attatch this as well

    Posted via the Android Central App
    and we all know that all verizon reps know what they are talking about. Time will tell
    Kalkarni00 likes this.
    08-14-2016 10:56 AM
  6. Kalkarni00's Avatar
    Oops I ment to attatch this as well

    Posted via the Android Central App
    Can't read it but they probably just lying to you like they have been doing
    08-14-2016 10:59 AM
  7. Jewels81's Avatar
    I have 2 different shipping dates from verizon which I don't know which one to go by lol. One says ship date august 13th and the other says august 17th. Looked at fedex and it says it was picked up today in Memphis TN (I live in indiana) at 10.08 am. Anyone else with 2 shipped dates?
    Kalkarni00 and Herwick like this.
    08-14-2016 11:02 AM
  8. shnweller's Avatar
    Still nothing here yet. Boooo!
    08-14-2016 11:04 AM
  9. kssooner's Avatar
    I have 2 different shipping dates from verizon which I don't know which one to go by lol. One says ship date august 13th and the other says august 17th. Looked at fedex and it says it was picked up today in Memphis TN (I live in indiana) at 10.08 am. Anyone else with 2 shipped dates?
    Yes. Tracking info says the 13th. Check order status link from the order confirmation says shipment date of today. Logging into my account and checking the order status says shipment date of 17th.
    Jewels81 likes this.
    08-14-2016 11:06 AM
  10. trucksmoveamerica#AC's Avatar


    Well mine changed to shipped. Showing a ship date of 8/17. Looks like they are just prepping them for shipment now.

    I also have not received any emails or text messages. I think they turned the notifications off and forgot to turn them off on the ones that got them.

    looked at fedex website and it shows picked up, and also says future delivery date which is the 19th. so will see if that changes, but doubt it. I cant believe that fedex would want to hold onto all those phones. I wonder if they will go to our local fedex location and we could pick them up in person?
    08-14-2016 11:09 AM
  11. Jewels81's Avatar
    Yes. Tracking info says the 13th. Check order status link from the order confirmation says shipment date of today. Logging into my account and checking the order status says shipment date of 17th.
    Yeah it just got me confused cause I don't know if I should expect it 2 days from today or Friday lol.
    08-14-2016 11:12 AM
  12. Jewels81's Avatar
    https://uploads.tapatalk-cdn.com/2016...2a64120596.jpg

    Well mine changed to shipped. Showing a ship date of 8/17. Looks like they are just prepping them for shipment now.

    I also have not received any emails or text messages. I think they turned the notifications off and forgot to turn them off on the ones that got them.
    I haven't got the emails from verizon either but verizon still showing me 2 ship dates. And fedex picked phone up at 10:08am this morning.
    08-14-2016 11:13 AM
  13. trucksmoveamerica#AC's Avatar
    Yeah it just got me confused cause I don't know if I should expect it 2 days from today or Friday lol.
    I would pay attention to fedex tracking on their site from now on, go by what they say.
    kssooner likes this.
    08-14-2016 11:16 AM
  14. Jewels81's Avatar
    I would pay attention to fedex tracking on their site from now on, go by what they say.
    OK thanks😊
    08-14-2016 11:20 AM
  15. Allure2323's Avatar
    I just noticed the pending charge yesterday. I'm with AT&T if that matters at all.
    Dude you're in the wrong post. This is Verizon customers. AT&T has their own post just a few doors over.
    08-14-2016 11:24 AM
  16. jayp1306's Avatar
    Its verizon logic verizon right now is like alright guys its sunday so we give every one two days so that means friday right and everyone in verizon agrees.
    Not actually how that works.
    08-14-2016 11:25 AM
  17. felloffthetruck's Avatar
    Has anyone received email or text today from Verizon or was yesterday it?
    Kalkarni00 likes this.
    08-14-2016 11:26 AM
  18. PorkPistol's Avatar
    Has anyone received email or text today from Verizon or was yesterday it?
    I got text yesterday about shipping. Then another today with the tracking info.
    08-14-2016 11:30 AM
  19. Jewels81's Avatar
    Has anyone received email or text today from Verizon or was yesterday it?
    Not me. Had to go to verizon website for update.
    Kalkarni00 likes this.
    08-14-2016 11:30 AM
  20. shnweller's Avatar
    I got nothing anywhere. Not a thing.
    08-14-2016 11:35 AM
  21. kaelthanas's Avatar
    I got nothing anywhere. Not a thing.
    Same, ordered the Black Onyx on the 6th and haven't heard a thing.
    shnweller and Kalkarni00 like this.
    08-14-2016 11:37 AM
  22. shnweller's Avatar
    Same, ordered the Black Onyx on the 6th and haven't heard a thing.
    Black Onyx on the 5th.
    08-14-2016 11:41 AM
  23. felloffthetruck's Avatar
    Maybe it's the Black Onyx that is not shipping?
    shnweller and Kalkarni00 like this.
    08-14-2016 11:47 AM
  24. Jvazquez930's Avatar
    Same, ordered the Black Onyx on the 6th and haven't heard a thing.
    On the same boat
    08-14-2016 11:47 AM
  25. kaelthanas's Avatar
    Maybe it's the Black Onyx that is not shipping?
    Starting to think so.
    08-14-2016 11:55 AM
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