08-03-2016 08:46 PM
76 1234
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  1. felloffthetruck's Avatar
    I'm ready to check out and I get this:

    Give us a call to proceed with your order.

    This is just an extra security measure we take for you, so please bear with us. Representatives are standing by in our Customer Protection Department at 1-888-483-7200 and choose option 3.

    Call the number and they are closed. What to do next.
    08-02-2016 11:16 PM
  2. PraetorianGuard14's Avatar
    I only see monthly payment $36 or buy for $864, no upgrade option
    Try doing it on your mobile app.
    08-02-2016 11:17 PM
  3. felloffthetruck's Avatar
    The upgrade option is there. $299.99 and I'm ready to check out and I get that message.

    Thought Verizon was open 24/7
    08-02-2016 11:20 PM
  4. keepnitreel's Avatar
    I thought the 2 year upgrade was based on what plan you're on... like you would have to be on an old plan that offered 2 year upgrade pricing....
    I'm on the newest plan and 2 year pricing wasn't an option
    08-02-2016 11:27 PM
  5. Kermy's Avatar
    I'm ready to check out and I get this:

    Give us a call to proceed with your order.

    This is just an extra security measure we take for you, so please bear with us. Representatives are standing by in our Customer Protection Department at 1-888-483-7200 and choose option 3.

    Call the number and they are closed. What to do next.
    Happened to me using multiple different visa and MasterCard cards. Finally got my order through using one of my American Express cards.
    08-02-2016 11:28 PM
  6. felloffthetruck's Avatar
    I Can't even get to the credit payment area when that pops up and these is nobody there.
    08-02-2016 11:31 PM
  7. WeaveMajjik's Avatar
    I was under the impression that getting a 2 year contract also raised your bill roughly $30 a month. The old math I saw when they first did away with 2 year contracts showed people saved roughly $40 over two years by paying for the phone in full with installments and getting a discount on their service. Also, the 2 year contract charges a $40 activation fee. I'm paying the phone off in full with an American Express Blue Cash Everyday card and I'll get 10% back as a statement credit. But I do wish they'd show the promos, because if the 256 SD card isn't included, that's gonna offset my savings using my card to buy it through Verizon.
    08-02-2016 11:31 PM
  8. Vandito's Avatar
    Ok apparently the upgrade price isn't available to me because I am on the new plan and verizon did away with upgrade contracts.
    08-02-2016 11:33 PM
  9. skatergirl's Avatar
    They are overloaded right now. Chat keeps messing up. I just need to know my receipt will be dated eastern time and not pacific because the samsung promotion buying period starts Aug. 3 and I am still in Aug. 2.
    08-02-2016 11:43 PM
  10. felloffthetruck's Avatar
    Can you get anyone on the phone?
    08-02-2016 11:45 PM
  11. PraetorianGuard14's Avatar
    They are overloaded right now. Chat keeps messing up. I just need to know my receipt will be dated eastern time and not pacific because the samsung promotion buying period starts Aug. 3 and I am still in Aug. 2.
    Verizon goes by EST time I think.
    08-02-2016 11:45 PM
  12. skatergirl's Avatar
    I am on the very last click, just waiting for confirmation on the time zone ... grrrrr. I was on with someone who was waiting for me to check out to make sure everything was ok. I clicked check out, chat was lost and now waiting again.
    08-02-2016 11:46 PM
  13. felloffthetruck's Avatar
    Anyone seen this:

    Give us a call to proceed with your order.

    This is just an extra security measure we take for you, so please bear with us. Representatives are standing by in our Customer Protection Department at 1-888-483-7200 and choose option 3.

    How can I get rid of this screen?
    08-02-2016 11:49 PM
  14. omgitselaine's Avatar
    Thus why I'm going to avoid the preorder drama despite the gifts ?!?!

    Not for nothing this is the easy part !!

    Wait for those " Delivery " threads where everyone is refreshing their browsers every 20 secondd for an update of shipped or out for delivery haaaaa !!!!
    TeamPowerstroke likes this.
    08-02-2016 11:56 PM
  15. TeamPowerstroke's Avatar
    Thus why I'm going to avoid the preorder drama despite the gifts ?!?!

    Not for nothing this is the easy part !!

    Wait for those " Delivery " threads where everyone is refreshing their browsers every 20 secondd for an update of shipped or out for delivery haaaaa !!!!
    i like drama, and mine isn't out for delivery yet
    felloffthetruck likes this.
    08-03-2016 12:01 AM
  16. skatergirl's Avatar
    Verizon goes by EST time I think.
    My email receipt says pacific time. Now I wait on chat again so they can fix it. I am on hold right now on the phone.
    08-03-2016 12:05 AM
  17. skatergirl's Avatar
    Thus why I'm going to avoid the preorder drama despite the gifts ?!?!

    Not for nothing this is the easy part !!

    Wait for those " Delivery " threads where everyone is refreshing their browsers every 20 secondd for an update of shipped or out for delivery haaaaa !!!!
    Since you are still awake you should join in on the drama :-)
    08-03-2016 12:08 AM
  18. dpham00's Avatar
    I was under the impression that getting a 2 year contract also raised your bill roughly $30 a month. The old math I saw when they first did away with 2 year contracts showed people saved roughly $40 over two years by paying for the phone in full with installments and getting a discount on their service. Also, the 2 year contract charges a $40 activation fee. I'm paying the phone off in full with an American Express Blue Cash Everyday card and I'll get 10% back as a statement credit. But I do wish they'd show the promos, because if the 256 SD card isn't included, that's gonna offset my savings using my card to buy it through Verizon.
    On the current Verizon plan it would raise the cost by $20/mo


    On my legacy nationwide plan, there is no cost increase for going on contract. I pay $24 for 100 gigs of data plus another $15 for voice coverage and get subsidized phones (ie note 7 at $300)
    weave majjik likes this.
    08-03-2016 12:17 AM
  19. Kermy's Avatar
    My email receipt says pacific time. Now I wait on chat again so they can fix it. I am on hold right now on the phone.
    I'd be surprised if Samsung doesn't honor the fact that you put in your order on 8/2 vs 8/3. Probably easier to just call Samsung directly and ask them if it's ok if the receipt is dated 8/2. Samsung Promotions
    08-03-2016 12:18 AM
  20. PraetorianGuard14's Avatar
    I'd be surprised if Samsung doesn't honor the fact that you put in your order on 8/2 vs 8/3. Probably easier to just call Samsung directly and ask them if it's ok if the receipt is dated 8/2. Samsung Promotions
    My thoughts exactly...not sure why they would reject a order placed on 8/2.
    08-03-2016 12:23 AM
  21. skatergirl's Avatar
    Well the terms and conditions say Aug. 3. My email says the order was placed Aug. 2. Online in my accounts page it says it was placed the 3rd. A really nice rep on the phone is trying to contact Samsung for me.
    08-03-2016 12:26 AM
  22. PraetorianGuard14's Avatar
    Well the terms and conditions say Aug. 3. My email says the order was placed Aug. 2. Online in my accounts page it says it was placed the 3rd. A really nice rep on the phone is trying to contact Samsung for me.
    I can't imagine much hair pulling 8/2 vs 8/3, especially if Samsung knows pre-orders went live at 12AM est. They won't punish people for living in different time zones...
    08-03-2016 12:29 AM
  23. skatergirl's Avatar
    Ok, so the nice Verizon rep called Samsung and Samsung said there would be no problem. So, I am GOOD TO GO! Got my blue Note 7 with expected ship date 8/19.
    PraetorianGuard14 likes this.
    08-03-2016 12:33 AM
  24. felloffthetruck's Avatar
    OK, Got my Verizon Note 7 in Black preordered. Verizon moved my upgrade date up to today so the Note 7 only cost me $363.00 including tax and a $40.00 upgrade fee. Better than $849.00 My upgrade date was 10/20/2016

    I'm off the bed.
    skatergirl likes this.
    08-03-2016 12:34 AM
  25. PraetorianGuard14's Avatar
    Ok, so the nice Verizon rep called Samsung and Samsung said there would be no problem. So, I am GOOD TO GO! Got my blue Note 7 with expected ship date 8/19.
    Nice! Now we play the waiting game...LOL
    skatergirl likes this.
    08-03-2016 12:36 AM
76 1234

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