09-09-2016 06:33 AM
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  1. LL HUGH J's Avatar
    Woke up to see this:

    Scheduled Delivery Updated To:
    Monday, 08/22/2016, By End of Day

    Last Location:
    Louisville, KY, United States, Thursday, 08/18/2016

    Louisville, KY, United States 08/18/2016 7:14 A.M. Origin Scan
    United States 08/17/2016 5:02 P.M. Order Processed: Ready for UPS
    08-18-2016 07:39 AM
  2. amakattak's Avatar
    Pre-ordered on the third. Called yesterday and they said it'd be shipped on the 17th next day air. Today, got tracking says 2nd day air and won't arrive until 8/22. I'll be calling Sprint on my lunch. Sprint will not enjoy this phone call, it will not be over quickly, I am not Sprint's queen.
    08-18-2016 07:40 AM
  3. Kayla Figueroa's Avatar
    You: okay, i was told i have expedited services
    Adrian Blake: Yes, the order was indeed expedited on our end. It will be delivered on Monday due to the fact that the shipping agreement that we have with UPS does not include weekend days.
    You: Okay this will be the last time I preorder anything as well as looking for a company to buy out my contract... thank you
    Adrian Blake: Sorry for the inconvenience.
    Adrian Blake: I do understand your concern. However, doing a preorder online you are actually avoiding having to stay at a queue and wait for it.
    You: I understand that, but the website shouldnt have stated it would be shipped out BY the 17 when it wasnt
    Fobbers likes this.
    08-18-2016 07:43 AM
  4. QuantamPulse's Avatar
    So nice of them to ship my order 2nd day air when I paid for overnight .. this will be a fun phone call later..
    Delirious D likes this.
    08-18-2016 07:46 AM
  5. phone-a-holic's Avatar
    Yes, I got the same thing and I ordered on the 3rd as soon as it opened. Sprint is tripping
    08-18-2016 07:46 AM
  6. phone-a-holic's Avatar
    Pre-ordered on the third. Called yesterday and they said it'd be shipped on the 17th next day air. Today, got tracking says 2nd day air and won't arrive until 8/22. I'll be calling Sprint on my lunch. Sprint will not enjoy this phone call, it will not be over quickly, I am not Sprint's queen.
    Same thing I was told.
    08-18-2016 07:47 AM
  7. slopokdave's Avatar
    Checking in from the T-MO thread.... wow so sorry for you guys, Sprint doing ya wrong!

    LOL, complaining that it'll be here Monday. At least you have shipping statuses update. I ordered 8/3, 9 am, and still don't even have a tracking #.
    Same...delivery 22AUG. I pre-ordered on 03AUG. I called Sprint and went through the 20 minute question and answer with them. They transferred me to another department to resolve my "issue". A pre-recorded voice informed me that the department was currently closed and to please call back at 0900 EST. Never again Sprint.
    Ordered black the morning of 8/3, still no tracking number or any update. This is pathetic on Sprint's part
    I payed 15 for same day shipping so I could get it before I go back to college on the 21st. What was the point of one day shipping if it still shipped 2nd day air?
    I got 22nd also ordered 1am aug3
    Woke up to see this:

    Scheduled Delivery Updated To:
    Monday, 08/22/2016, By End of Day

    Last Location:
    Louisville, KY, United States, Thursday, 08/18/2016

    Louisville, KY, United States 08/18/2016 7:14 A.M. Origin Scan
    United States 08/17/2016 5:02 P.M. Order Processed: Ready for UPS
    Pre-ordered on the third. Called yesterday and they said it'd be shipped on the 17th next day air. Today, got tracking says 2nd day air and won't arrive until 8/22. I'll be calling Sprint on my lunch. Sprint will not enjoy this phone call, it will not be over quickly, I am not Sprint's queen.
    So nice of them to ship my order 2nd day air when I paid for overnight .. basterds ..
    Yes, I got the same thing and I ordered on the 3rd as soon as it opened. Sprint is tripping
    08-18-2016 07:48 AM
  8. cujo2344's Avatar
    Ugh who all is complaining and getting something extra from Sprint for the Monday delivery. I am going to ***** but curious what others are getting to pacify them
    08-18-2016 07:48 AM
  9. LexChrissy's Avatar
    That's not a half bad idea lol I WANT MY ENTIRE 1ST MONTH BILL WAIVED
    08-18-2016 07:50 AM
  10. Joshua Dudash's Avatar
    That's not a half bad idea lol I WANT MY ENTIRE 1ST MONTH BILL WAIVED
    lol me too but i doubt thats in the cards
    08-18-2016 07:51 AM
  11. LexChrissy's Avatar
    Hey well make it be in the cards damnt
    08-18-2016 07:53 AM
  12. Robert Johnson27's Avatar
    LOL, complaining that it'll be here Monday. At least you have shipping statuses update. I ordered 8/3, 9 am, and still don't even have a tracking #.
    Same here. I ordered 2 of them on 8-3 and I am still waiting on a tracking number. Obviously Sprint is being typical Sprint. "When your the Puppeteer, you can make anyone Dance"
    Fobbers likes this.
    08-18-2016 07:55 AM
  13. ScottRx82's Avatar
    Ugh who all is complaining and getting something extra from Sprint for the Monday delivery. I am going to ***** but curious what others are getting to pacify them
    Last night a supervisor from order support gave me a $40 credit. I told him I appreciated it, but if I do not have a tracking number by noon I am calling again. What Sprint doesn't understand is that even if there is a supply issue, there is absolutely NO reason for why people like myself that preordered on the first day are still waiting for an update while others that ordered on the 6th, 10th, 12th, etc already have their tracking #. It's **** poor customer service and they deserve to be made aware of it and to do what it takes to make it right
    olliedawn likes this.
    08-18-2016 07:56 AM
  14. jmnesq's Avatar
    Well, now it was shipped TO UPS at 7:14 am from Kentucky...but it was shipped TO UPS, who scanned it?

    It's 2 day air - I hope it'll make it to Florida by tomorrow but I have my doubts.
    olliedawn, Delirious D and Fobbers like this.
    08-18-2016 07:57 AM
  15. olliedawn's Avatar
    Ugh! Sooo annoyed with sprint! So we order the 1st day it is available to order, some people pay extra to have it shipped to them faster, and now, being sprint customers, we get screwed with having to get our phones last!? This is BS! Every other US carrier already shipped their phones out days ago and people are receiving them this week, mainly today and tomorrow. If we have to wait until Monday, are we still going to be able to claim our free gift?! Samsung said they only had 250,000 to give out for the US. Ooooooo soooo pissed at sprint! Is sprint offering anything to customers since they lied about guaranteed delivery by launch day?
    Delirious D likes this.
    08-18-2016 07:57 AM
  16. Victor Hernandez Jr's Avatar
    Ya need to leave sprint and come to tmobile, I left back in 2012 and never looked back. Beyond happy with tmobile
    08-18-2016 07:58 AM
  17. Kayla Figueroa's Avatar
    Ugh! Sooo annoyed with sprint! So we order the 1st day it is available to order, some people pay extra to have it shipped to them faster, and now, being sprint customers, we get screwed with having to get our phones last!? This is BS! Every other US carrier already shipped their phones out days ago and people are receiving them this week, mainly today and tomorrow. If we have to wait until Monday, are we still going to be able to claim our free gift?! Samsung said they only had 250,000 to give out for the US. Ooooooo soooo pissed at sprint! Is sprint offering anything to customers since they lied about guaranteed delivery by launch day?

    You: okay, i was told i have expedited services
    Adrian Blake: Yes, the order was indeed expedited on our end. It will be delivered on Monday due to the fact that the shipping agreement that we have with UPS does not include weekend days.
    You: Okay this will be the last time I preorder anything as well as looking for a company to buy out my contract... thank you
    Adrian Blake: Sorry for the inconvenience.
    Adrian Blake: I do understand your concern. However, doing a preorder online you are actually avoiding having to stay at a queue and wait for it.
    You: I understand that, but the website shouldnt have stated it would be shipped out BY the 17 when it wasn't


    He then told me that I should wait patiently.. like really'???
    olliedawn, Delirious D and Fobbers like this.
    08-18-2016 07:59 AM
  18. Dubss's Avatar
    I'm really. It feeling Monday.. I thought I'd have my phone at learn by Friday

    Posted via the Android Central App
    olliedawn likes this.
    08-18-2016 08:00 AM
  19. alexeisch's Avatar
    Oh man.....checking in from the TMO thread. So sorry that you all are going through this. Nothing like ordering, being charged and then having to sit and wait all weekend to get your phone.
    olliedawn and Fobbers like this.
    08-18-2016 08:01 AM
  20. kkm252's Avatar
    woke up to a Monday delivery too. I called and they waived the shipping fee's but still .. they told me that all their deliveries are now 2-5 days. which is total BS on their part. I even asked why put a 2 day AIR for ups if it isnt going to be here til Monday.. they said it was shipped out on the 17th... ( ok so you obviously failed 2nd grade math) 18-19..thats 2 right? or am I needing a refresher course in math? he said "im sorry you feel this way" ... um no.. you dont..
    WTG Sprint! you get a bronze star..you might get a silver one if you can ever get your crap straight there!
    08-18-2016 08:01 AM
  21. ab304945's Avatar
    Mine will be getting delivered on Monday.

    Posted via the Android Central App
    08-18-2016 08:02 AM
  22. LexChrissy's Avatar
    Hey guys positive news i just spoke with ups n the monday thing isn't accurate as ups said once the package updates later today after they receive the package the estimated delivery date will be changed from 22nd back to the 19th for 2 day air for those who live within 1 day away so it looks as though ups will be getting most of our orders delivered by tomorrow end of day on the 19th
    08-18-2016 08:23 AM
  23. Kaleema Perry's Avatar
    Well I got a tracking number I checked the UPS website and instead of it being delivered friday, I will now receive my phone on the 22nd. I'm like how???? If I preordered my phone on the third of August then why am I getting it delivered on a Monday???? I will never ever preorder anything from sprint again
    kh965 likes this.
    08-18-2016 08:25 AM
  24. kkm252's Avatar
    Hey guys positive news i just spoke with ups n the monday thing isn't accurate as ups said once the package updates later today after they receive the package the estimated delivery date will be changed from 22nd back to the 19th for 2 day air for those who live within 1 day away so it looks as though ups will be getting most of our orders delivered by tomorrow end of day on the 19th
    well, thats a sigh of relief! thank you ! so me being in GA i should have mine tomorrow then too?
    08-18-2016 08:26 AM
  25. ScottRx82's Avatar
    Hey guys positive news i just spoke with ups n the monday thing isn't accurate as ups said once the package updates later today after they receive the package the estimated delivery date will be changed from 22nd back to the 19th for 2 day air for those who live within 1 day away so it looks as though ups will be getting most of our orders delivered by tomorrow end of day on the 19th
    Do you think that applies to us who still have not received a tracking #? Having preordered on the 3rd, I feel like my head is going to explode soon without having a shipping confirmation!
    08-18-2016 08:30 AM
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