09-09-2016 06:33 AM
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  1. Cotano's Avatar
    Got mine today, 1Z6R1V710205270493
    That probably shows personal info. Delete it please.

    Edit : Yours does not. You have your phone?
    08-18-2016 09:24 AM
  2. Tikal769's Avatar
    No love from UPS for our phones. Located in Virginia near big airport. UPS said can't pick it up once it hits the ground in VA. Can't do Saturday delivery because Sprint doesn't have a weekend delivery contract with UPS. Ordered the 3rd of Aug.
    VA checking in, sprint/ups dont like us!
    seajypsy likes this.
    08-18-2016 09:26 AM
  3. Kayla Figueroa's Avatar
    So I called UPS and this is what I get told, Sprint still has the phones that UPS does not have the package and that I cannot change to pick up at a UPS facility because Sprint has it restricted to delivery only I will be switching to T-Mobile as quickly as I can.
    seajypsy likes this.
    08-18-2016 09:28 AM
  4. seajypsy's Avatar
    But you can do Saturday pick up, right?
    No... earliest I can pick up would be Monday morning according to the guy I spoke to. I'm going out of town on Sunday.
    08-18-2016 09:34 AM
  5. ScottRx82's Avatar
    Do yourselves a favor and DON'T look in the T-Mobile thread. Everyone's getting their phones today. Wish I hadn't looked in there!! Way to go, Sprint, on dropping the ball like no one else. Can you hear me now?
    08-18-2016 09:42 AM
  6. JessiStephens's Avatar
    No... earliest I can pick up would be Monday morning according to the guy I spoke to. I'm going out of town on Sunday.
    Can you go onto UPS and have it rerouted to an address where you will be on Monday? When I go onto it I can give it a new address if I want to.
    08-18-2016 09:54 AM
  7. monkeypimp's Avatar
    Just spent 45 minutes on chat with a sprint customer service rep for her to finally say "but this order is still in the time frame with the delivery date set on Monday" They are standing by their guns via chat, time to call.
    08-18-2016 09:57 AM
  8. msndrstood's Avatar
    Just spent 45 minutes on chat with a sprint customer service rep for her to finally say "but this order is still in the time frame with the delivery date set on Monday" They are standing by their guns via chat, time to call.
    Do you have a tracking number?
    08-18-2016 09:59 AM
  9. monkeypimp's Avatar
    I do have a tracking number
    08-18-2016 10:00 AM
  10. msndrstood's Avatar
    I do have a tracking number
    Lucky you. 😕
    GunSwoozy likes this.
    08-18-2016 10:04 AM
  11. Joel Miller's Avatar
    After about an hour chatting to this guy and getting nowhere he claims the other companies must have sold fake phones?

    You: thank you so much Chris, id hate to leave sprint after being with them over half of my life !!
    Chris John: we'd hate to lose you also.It's not up to me but I will try for you.I hope it will be possible,I don't want to feel responsible for this choice of yours after all .
    You: Not your fault Chris, its the company you work for
    You: T-mobile customers already got their phones today
    Chris John: Upon checking,the best we could've done was to adjust your bill for the shipping fee that you paid and was not fast enough for you.I do apologize for any inconvenience and I will try to speed up the shipment with ups.I will email them a notification to change the route so it will be delivered via a faster route.If they would have a faster route that they can take,they will and the package will be there before the 22nd .But this is not a promise as it's up to UPS .
    Chris John: What I'm trying to do it's not really possible procedural wise but I will love to try it for you!
    You: ok
    You: its sad that the big 3 are getting the phone 4 days before sprint? how did sprint mess up so bad?
    You: and all they can do is refund me $12
    Chris John: We shipped the phones in the same day with the official release date.Other companyes must've sold out fake phones if on the 17th they were released and they managed to ship them prior to this date.
    You: interesting...
    Delirious D, kh965 and Fobbers like this.
    08-18-2016 10:05 AM
  12. Delirious D's Avatar
    After about an hour chatting to this guy and getting nowhere he claims the other companies must have sold fake phones?

    You: thank you so much Chris, id hate to leave sprint after being with them over half of my life !!
    Chris John: we'd hate to lose you also.It's not up to me but I will try for you.I hope it will be possible,I don't want to feel responsible for this choice of yours after all .
    You: Not your fault Chris, its the company you work for
    You: T-mobile customers already got their phones today
    Chris John: Upon checking,the best we could've done was to adjust your bill for the shipping fee that you paid and was not fast enough for you.I do apologize for any inconvenience and I will try to speed up the shipment with ups.I will email them a notification to change the route so it will be delivered via a faster route.If they would have a faster route that they can take,they will and the package will be there before the 22nd .But this is not a promise as it's up to UPS .
    Chris John: What I'm trying to do it's not really possible procedural wise but I will love to try it for you!
    You: ok
    You: its sad that the big 3 are getting the phone 4 days before sprint? how did sprint mess up so bad?
    You: and all they can do is refund me $12
    Chris John: We shipped the phones in the same day with the official release date.Other companyes must've sold out fake phones if on the 17th they were released and they managed to ship them prior to this date.
    You: interesting...
    WOOOOWWWWW yea he's fired. Rolf!
    08-18-2016 10:08 AM
  13. Delirious D's Avatar
    Just got my tracking info finally


    Hehe all this run around and sprint isnt even offering a promo bonus like target and other retailers.
    cinnamin and Oscar Maradiaga like this.
    08-18-2016 10:13 AM
  14. Marky310's Avatar
    Just got my tracking info finally
    https://uploads.tapatalk-cdn.com/2016...8041f76b75.jpg

    Hehe all this run around and sprint isnt even offering a promo bonus like target and other retailers.
    Hey at least yours has an origin scan. Mines been "Ready for UPS" since yesterday. What a disappointing morning.
    Delirious D likes this.
    08-18-2016 10:16 AM
  15. Tikal769's Avatar
    Hey at least yours has an origin scan. Mines been "Ready for UPS" since yesterday. What a disappointing morning.
    Me too. I wish i knew why. The suspense is giving me a headache. Id be happy if i jus got confirmation they picked it up.
    08-18-2016 10:20 AM
  16. josh56040's Avatar
    In my opinion, sprint really screwed all of us, especially the people (like me) who pre-ordered the Note 7 on the first day pre-orderes started (the 3rd) and for some reason sprint decided to ship and give people who pre-ordered first their tracking number LAST and people who ordered their phone over an ENTIRE WEEK LATER their shipping & tracking info FIRST. Which is completely unfair.

    Sprint also said that all phones would ship "by the 17th" NOT on the 17th, or create just a shipping label on the 17th and really ship the phone on the 18th.

    Sprint clearly and knowingly lied to all of us by changing the dates on their website.

    Now, if we wanted to redeem our free gift from Samsung for pre-ordering the phone, odds are we will not get one due to sprint lying and shipping the phones late.

    All I know is, if I do not have my phone by the end of the day tomorrow, and get it Monday instead, sprint better be giving me a free 255GB micro sd card because I'll be missing out on the one from Samsung.
    Delirious D, kh965 and olliedawn like this.
    08-18-2016 10:21 AM
  17. monkeypimp's Avatar
    Here is what I was told via Chat about the possibility of missing out on the free gifts from samsung due to the late shipping.

    Rachel Simmons : As you have been a long and valuable customer with us and we appreciate your business, we will be able to compensate you, if you will not be able to take advantage of the Samsung free gift.
    Rachel Simmons : I will provide you with the interaction number of this conversation, that will be left on your account and you will also receive the script of this conversation on your email, as a proof of what I have promised you.
    You : what will the compensation be if I miss out on the free gifts? And what compensation do I receive for the phone being delivered late?
    Rachel Simmons : If you will not be able to sign up for the free memory card, we will provide you with one.



    As for the compensation for the phone being late. They don't believe that it is late as it is within the shipping time frame according to them.
    08-18-2016 10:24 AM
  18. Nathan Gutierrez1's Avatar
    Got tracking yesterday and no update in 18 plus hours
    08-18-2016 10:35 AM
  19. PlaybookFanatic's Avatar
    Lately ive had issues with ups saying something was rescheduled but it still shows up on time. Heres to hoping
    That could always happen!
    Delirious D likes this.
    08-18-2016 10:41 AM
  20. lulubee's Avatar
    Got mine today, 1Z6R1V710205270493
    Do you recall the estimated delivery date? Mine is rescheduled for Monday but UPS already has it and it's 2nd day air. Fingers crossed they attempt to deliver it tomorrow although I wont be home I should be able to pick it up Saturday... I want to enjoy my phone on my days off.
    08-18-2016 10:41 AM
  21. Marky310's Avatar
    Just checked. Mine says Ready for UPS since yesterday but my delivery date still says the 19th. I'm seeing some people are getting switched to the 22nd and I'm thinking I'll get it Monday as well and they just haven't swapped the date unless the tracking info hasn't been updated for some reason.
    08-18-2016 10:45 AM
  22. PlaybookFanatic's Avatar
    No love from UPS for our phones. Located in Virginia near big airport. UPS said can't pick it up once it hits the ground in VA. Can't do Saturday delivery because Sprint doesn't have a weekend delivery contract with UPS. Ordered the 3rd of Aug.
    Are you near Reagan?
    08-18-2016 10:47 AM
  23. Joshua Dudash's Avatar
    Sprint wouldn't delay phones due to a lack of return-back kits would they?
    I was previously on a lease deal and the giveback kit notes section said it was backordered....

    I have a tracking number, but UPS still doesn't have it in their tracking system.
    Delirious D likes this.
    08-18-2016 10:47 AM
  24. AeroCurrent's Avatar
    On online chat right now, can't offer me a free sd card if i don't get one. I told them I'm gonna switch to verizon if i can't get one. I told them i was gonna switch to them because they have a funny commercial making fun of sprint lol.
    Delirious D and Fobbers like this.
    08-18-2016 10:48 AM
  25. Gray Area's Avatar
    Should have just went to the store on the 19th. I mean it's a Samsung. No one is going to buy the pos
    I liked your comment by mistake, in no way do I agree with you.

    Posted via the Android Central App
    08-18-2016 10:51 AM
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