Chat:
Sprint: Thank you for visiting Sprint. What questions can I answer for you today?
You: You've probably heard this once or twice before today - what's the official word on the release and shipment of the galaxy note 7s?
Sprint: Please hold, we will be with you shortly.
Sprint: While you wait, we’ll provide time-saving tips on managing your Sprint account and services.
You: Nothing has changed on my order status since I prebought on 8/3. " Your order for the Samsung Galaxy Note 7 has been received. Pre-orders will ship by 8/17. You may track the progress of your order at
www.sprint.com/myorder. Additionally, keep an eye out for a shipping email with your tracking information. Thank you for your patience."
Sprint: Control the services you use on your device easily online. You can block or allow texts, pictures, data, apps, digital media and more. Visit sprint.com/mypreferences to get started.
Sprint: Thanks for your patience.
Sprint: Check out our free Sprint Zone app to manage your account, get device help, tips and tricks, access the latest Sprint news. It’s preloaded on smartphones and available to download on iPhones.
Sprint: Please hold, we will be with you soon.
Sprint: Pay your bill is fast and easy online at sprint.com/paybill or by calling *3 from your Sprint phone to access our automated payment system.
Sprint: Thank you for waiting.
Sprint: Don’t throw away old devices - recycle or trade yours in for an account credit. Visit sprint.com/buyback to learn more.
Sprint: A chat specialist will be with you shortly.
Sprint: You can monitor your usage from your phone using your Sprint Zone app, by calling *4 from or by texting the word usage to 1311.
Sprint: We apologize for the delay. Thanks for your patience.
Sprint: Get device questions answered fast. Visit sprint.com/devicesupport for tutorials, videos, troubleshooting tips and answers to common questions.
John Wilson: Hello and thank you for contacting Sprint!
John Wilson: Navigating away from Sprint.com may cause you to lose connection with the chat.
John Wilson: The pre-orders for the Note 7 are indeed scheduled to start shipping out today, later on this day hopefully we will have a tracking number, Sprint and UPS is committed to deliver the phone as soon as possible tomorrow or on the 19th.
John Wilson: Are there any other concerns I can address for you today?
You: Are they being shipped out overnight?
You: I assume there's no way to run a trace on my specific order, is there, ohter than what the website says (nothing)?
You: (order number)
John Wilson: All orders will be expedited to be delivered in the shortest time possible. My best guess is that you will get the device tomorrow.
John Wilson: As far as I can see, your order is already fully processed at the warehouse and it's waiting for a device to be assigned to it. Most likely the device will be assigned today and the order will be shipped out tomorrow morning and you should receive it no later than Friday.
You: Thank you.
John Wilson: You're welcome! Is there anything else I can assist you with today?
You: Nope; think that is it.
John Wilson: Thank you for choosing Sprint.
John Wilson: My name is John Wilson and it has been a pleasure assisting you. Have a great day.