04-27-2017 03:44 AM
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  1. bucklink's Avatar
    Good evening all,
    I'd just like to chime in on my experience as well.

    I placed a pre-order for a black onyx verizon note 7, on August 8th. Chose the 256GB card as pre-order bonus.

    Pretty much the same day I placed my order, I receive an email stating ONLY my 256 card is on back order.
    On August 23rd I receive yet another email stating the same thing. Only the card is on back order. Have not mentioned the phone being on backorder.

    Finally on August 27th I receive an email stating my order has shipped. It states only the 256 card has shipped.
    It is August 31st today and I have received only the 256 card in the mail. No mention at all of the phone.
    08-31-2016 09:14 PM
  2. youchew's Avatar
    Aren't shipments halted due to the "exploding Note 7" fear mongering news? That's what AC's front page story suggests...
    I think I read that was only for the exynos version, I might be wrong though
    08-31-2016 10:58 PM
  3. donhillla's Avatar
    My understanding is it is only the units shipped in South Korea.
    09-01-2016 02:15 AM
  4. sharmanas's Avatar
    Finally received my Black Onyx AT&T Note 7 on Tuesday. Everything seems to be working well, and couldn't be more happier with my purchase. My only gripe is the AT&T branding at the back and the bloatware obviously.
    09-01-2016 10:26 AM
  5. ScottJ28's Avatar
    Why don't you just cancel your order and run to either Best Buy or T-Mobile and pick up a coral blue Note 7? I know the BB in my area had several available over the weekend. I canceled my order with Samsung.com on 8/19 when I realized I wouldn't be receiving, and went to BB.
    09-01-2016 11:42 AM
  6. Nexusfan1988's Avatar
    I don't think anyone wants to lose their spot for the micro SD card because there is a 250,000 quantity limit according to the terms.
    09-01-2016 12:55 PM
  7. dpham00's Avatar
    I don't think anyone wants to lose their spot for the micro SD card because there is a 250,000 quantity limit according to the terms.
    The promotion is over for all usa carriers other than Verizon anyway... So you don't want to cancel if you want the gift
    09-01-2016 12:58 PM
  8. OchoCILINDROS's Avatar
    My phone finally arrives this Saturday and today Samsung announces the recall of the Note 7. Since our phones shipped so late I wonder if our phones are part of the recall.
    09-02-2016 09:05 AM
  9. Kelly Kearns's Avatar
    My phone finally arrives this Saturday and today Samsung announces the recall of the Note 7. Since our phones shipped so late I wonder if our phones are part of the recall.
    All phones are part of the recall.
    09-02-2016 09:25 AM
  10. njshoremom4gurlz's Avatar
    This isn't good for Samsung
    Very bad they should've waited maybe-
    Now iPhone 7 is coming and they will POSSIBLY lose a lot of customers who won't wait and jump and upgrade their iPhones.
    Im sitting still-
    Not upgrading not doing nothing yet.
    09-02-2016 10:51 AM
  11. njshoremom4gurlz's Avatar
    One phone blew up right? Just ONE? So they have to recall every single phone?
    09-02-2016 10:53 AM
  12. coolbreeze78's Avatar
    One phone blew up right? Just ONE? So they have to recall every single phone?
    Started with one, then three, now 30 and counting. Samsung has no choice unless they want to have a massive class action lawsuit.
    09-02-2016 10:57 AM
  13. Kelly Kearns's Avatar
    Started with one, then three, now 30 and counting. Samsung has no choice unless they want to have a massive class action lawsuit.
    24.. 35 exploded phones sent in, 24 determined to have battery fault.
    09-02-2016 11:04 AM
  14. donhillla's Avatar
    My Note 7 arrived today, the day of the recall. No doubt in my mind. Going to charge it and start using it until samsung decides what they are going to do.
    09-02-2016 05:39 PM
  15. jhimmel's Avatar
    Yeah, I'm not going to worry too much. When Samsung has corrected ones manufactured and starts exchanging, I'll let them ship me one with a return package. Shame that I spent a week and a half trying to get this one all set up the way I want it. Even BIGGER shame is that I JUST installed a Skinomi body skin on this one and it is by far the best install I have ever done with a wet applied skin...lol. Not likely I will be as lucky applying it to the next one.
    09-02-2016 06:20 PM
  16. donhillla's Avatar
    Just got an email from Samsung. You can exchange for one of the S7 models or a new Note 7. Note 7s should be available next week. After the pre-order fiasco, don't have much faith that those will be shipped in a timely manner.
    09-02-2016 07:56 PM
  17. donhillla's Avatar
    Based on current experience, it could be weeks, dare I say months, before any of us see a new phone. My Note 5 is earmarked to replace my wife's iPhone 5, which is literally falling apart. Somehow I don't think those of us who purchased directly from Samsung are going to get preferential treatment, like our preorders. It is a pain to set up a phone for work, RSA soft token and Good require IT approvals, but I am willing to take a chance because I don't think we will see the new phones soon.
    09-02-2016 09:00 PM
  18. Kelly Kearns's Avatar
    Based on current experience, it could be weeks, dare I say months, before any of us see a new phone. My Note 5 is earmarked to replace my wife's iPhone 5, which is literally falling apart. Somehow I don't think those of us who purchased directly from Samsung are going to get preferential treatment, like our preorders. It is a pain to set up a phone for work, RSA soft token and Good require IT approvals, but I am willing to take a chance because I don't think we will see the new phones soon.
    Samsung said two weeks.

    This is a safety recall, no one is playing around with it.
    09-02-2016 09:30 PM
  19. Nexusfan1988's Avatar
    I'm going to charge my phone in the garage to be safe when I first get it so I avoid a possible house fire. I think after I test it myself and feel that the phone or that charger isn't too hot, I'll trust it.

    It would be nice if the phone could charge under water to keep it cool but that probably will pose a larger problem than an exploding phone!
    09-02-2016 10:38 PM
  20. Kelly Kearns's Avatar
    I'm going to charge my phone in the garage to be safe when I first get it so I avoid a possible house fire. I think after I test it myself and feel that the phone or that charger isn't too hot, I'll trust it.

    It would be nice if the phone could charge under water to keep it cool but that probably will pose a larger problem than an exploding phone!
    You won't have to worry about the new one. The quality control on the new phones will be good.
    09-02-2016 10:40 PM
  21. donhillla's Avatar
    You won't have to worry about the new one. The quality control on the new phones will be good.
    Looks like we are not getting replacements from Samsung, only refunds. Not good.
    09-08-2016 12:19 PM
  22. coolbreeze78's Avatar
    Looks like we are not getting replacements from Samsung, only refunds. Not good.
    Huh?
    09-08-2016 12:25 PM
  23. xpediency's Avatar
    I just called... My order has been on backorder since August 19th. Girl on the phone told me to cancel my order. lol

    I asked why can't I just keep my order and whenever the fixed batch is replenished, just ship it out for me by then. They said they couldn't do that because my order was for the old batch. That's pretty hilarious and stupid. They told me they would eventually cancel my order anyways whether I did it now or wait, so I just canceled.
    09-09-2016 10:16 AM
  24. rsmin's Avatar
    These guys are something else. I called 800-726-7864 "online sales" on Sunday and they were to send me out a fedex return shipment within a couple of days. Called them back today and they see where I called Sunday but someone dropped the ball. They restarted the process today. She again reiterated that I would have to send my phone in and then "reorder" a new one. Told them I don't want to be without a phone and she suggested I just order like i was getting a new one and Samsung will eventually reimburse me for the old one. So she swears this is really not an exchange. Told her Samsung online is saying people returning phones would have their phone shipped first. She said I am sorry but that is just not the case. Seems like Samsung Canada is handling their customers better. Told her SAMSUNG.COM is a mess to deal with and if she is telling the truth and I have to order like "new" again I will just deal with a corporate ATT store. Not going this Samson.com route again.
    09-09-2016 11:42 AM
  25. rsmin's Avatar
    OH GREAT!!! Now CPSC is involved. Does that mean they have to test the new phones before they can be sent out??? Which will delay this even further..
    09-09-2016 06:36 PM
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