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  1. rsmin's Avatar
    They did. The first day of pre-orders I ordered my ATT phone which they had it for the same price ATT did. I went with Samsung instead of ATT because with Samsung I didn't have to submit paperwork to get the sd card. It was automatically added to the order and I received the sd card just a few days later. Not sure why they pulled the ATT link later. Only thought I had is that they had a limited number of ATT phones they could sell from their site and reached that number. Of course that is just a guess. My order still shows "preparing for shipment". Again that is just a guess.
    08-15-2016 08:25 AM
  2. nobrakes's Avatar
    But why does Samsung not offer the AT&T version?
    When I ordered on the 3rd Samsung had all 4 major US carriers ready for order
    08-15-2016 09:12 AM
  3. Jaycemiskel's Avatar
    Yeah. I was gonna order from them, but by time I ordered, it said it and the gift wouldn't be shipped until Mid September. I said forget that.
    08-15-2016 09:24 AM
  4. PhabPhan's Avatar
    Lucky you. I preordered within 30 minutes after midnight, and I got an email from Samsung saying my SD card is backordered. Go figure.

    (Im)Patiently waiting....
    08-15-2016 10:21 AM
  5. rsmin's Avatar
    Lucky you. I preordered within 30 minutes after midnight, and I got an email from Samsung saying my SD card is backordered. Go figure.

    (Im)Patiently waiting....
    That is strange.. I ordered around 8 a.m. On the third and got my sd card within a couple of days.
    08-15-2016 10:46 AM
  6. ConstantDefector's Avatar
    ConstantDefector, I agree as far as Apple cust svc. My grandson works for them and they do their best to take care of their customers. I just have always been on android and love the note series. When did you order from Samsung.com? I ordered early on and got my sd card about three days after I preordered.
    I have 2 emails, one for when I submitted the order and one when it was confirmed. All times are EST.

    August 3rd @1:47am (submitted)
    August 3rd @ 2:00am (confirmed)

    My SD card is on backorder ๐Ÿ™„

    rsmin, what time did you place your order?

    Edit: Nevermind, I see you ordered around 8am. Which means Samsung is playing some sort of lottery. A lottery which I don't like. I mean it's great for you but I don't like random chance when it comes to such a large company. Like I said, I'll wait until Thursday to see if I get a tracking number, if I don't, I'm cancelling. You getting your card before those of us that ordered before you is another nail in their coffin. Again, absolutely nothing against you : )
    08-15-2016 02:14 PM
  7. rsmin's Avatar
    I have 2 emails, one for when I submitted the order and one when it was confirmed. All times are EST.

    August 3rd @1:47am (submitted)
    August 3rd @ 2:00am (confirmed)

    My SD card is on backorder ๐Ÿ™„

    rsmin, what time did you place your order?

    Edit: Nevermind, I see you ordered around 8am. Which means Samsung is playing some sort of lottery. A lottery which I don't like. I mean it's great for you but I don't like random chance when it comes to such a large company. Like I said, I'll wait until Thursday to see if I get a tracking number, if I don't, I'm cancelling. You getting your card before those of us that ordered before you is another nail in their coffin. Again, absolutely nothing against you : )
    Totally, understand. I would feel the same way. I don't know if it matters but I have a lot of Samsung products that I have bought and registered at this site over the years. Not sure if that plays a part in it or just a random thing. But I agree I would be miffed. I was a little surprised I got it so quickly. As far as the phone it appears even though tracking numbers are coming out for the T-Mobile and Verizon they still aren't getting them till Friday, so hopefully ours are the same.
    08-15-2016 02:49 PM
  8. PhabPhan's Avatar
    I guess it all depends on whether our cards gets charged by Wednesday, in time for it to be shipped and delivered by Friday. I'm not holding my breath...
    08-15-2016 03:02 PM
  9. jayjay234's Avatar
    I love samsung but i hate their customer service. In my opinion, don't ever order anything from them directly. Customer service people are absolute garbage. No joke.
    08-15-2016 03:04 PM
  10. rsmin's Avatar
    I love samsung but i hate their customer service. In my opinion, don't ever order anything from them directly. Customer service people are absolute garbage. No joke.
    I tend to agree with this..
    08-15-2016 03:10 PM
  11. ConstantDefector's Avatar
    I love samsung but i hate their customer service. In my opinion, don't ever order anything from them directly. Customer service people are absolute garbage. No joke.
    Well, here is what happened to me. The day before, when we knew what the pre-order goodies would be, I started a chat with an ATT customer service rep. She said they would NOT be offering the SD card. Ok, FU ATT.

    I came to the forums and expressed this. Someone directed me to the Samsung promotions website. I was back in. Yay, I can just buy direct and get my card. Screw the morons at ATT.

    Fast forward a few days... people start saying that ATT would just direct their customers to the same damn form we have to fill out. Wonderful...

    By this time, I felt I was far too committed to cancel and get in the back of the ATT line.

    The SD card is literally the only thing that tipped me over the edge for this Note. I have never once bought an iPhone and felt like they didn't bend me over. I bought... pre-ordered... this Note feeling it was a good deal.

    I mean carriers don't make these phones so logic would say that Samsung.com (Usa) would have their shi t straight.

    Like I have said, I'll give them until Thursday and that's it. If I wanted to stress about a simple purchase, I would have bought some magic beans.

    Samsung, I don't need this.
    08-15-2016 03:43 PM
  12. jhimmel's Avatar
    I ordered on the 3rd just before 6pm. SD card is on backorder.
    Of course, my order is still Preparing for Shipment - guaranteed to be the most well-prepared shipment of all time when it finally goes. :-)
    rsmin likes this.
    08-15-2016 03:48 PM
  13. rsmin's Avatar
    I ordered on the 3rd just before 6pm. SD card is on backorder.
    Of course, my order is still Preparing for Shipment - guaranteed to be the most well-prepared shipment of all time when it finally goes. :-)
    I hear ya!
    08-15-2016 03:50 PM
  14. PhabPhan's Avatar
    I was thinking the same thing last week. I originally preordered through Verizon right after midnight. I then ordered through Samsung, because I saw they were offering the SD card immediately, 10 minutes later. I then thought of keeping both orders open for whichever went out first, but then decided to just cancel the Verizon one and keep the Samsung one, because I would be guaranteed the SD card, right? So here I am, contemplating whether i should just cancel the order and reorder through Verizon again.

    But after reading the craziness over at the T-Mobile thread and laughing so hard, I realize I don't want to be that person. But, my finger is ever at the ready to preorder from Verizon come Wednesday....
    08-15-2016 03:51 PM
  15. jhimmel's Avatar
    Just remember - if the SD card is already back ordered, and those purchasing through carrier STILL have to go through Samsung, after their phone arrives, to claim their SD Card, how long will THEY have to wait for the card? Best Buy may be the Best Bet at this time?
    08-15-2016 04:01 PM
  16. ConstantDefector's Avatar
    I agree, it's madness.

    My best friend ordered through ATT and he will likely get his before I will, even though he ordered 3 days after I did.

    Samsung needs to fix these issues. It's a joke that a company so large cannot make rules and abide by them.

    Also, I never once believed that Samsung had a finite amount of SD cards to give out. I think it is more of "let's see how many pre-orders we get, then, based on demand, we can give out more, or less."

    With this theory, the higher the pre-order number (demand), the fewer cards they will give out. This could also work the exact opposite way.

    See how wonderful this logic works ๐Ÿ˜†

    This is Samsung logic. Circular and maddening.
    08-15-2016 04:04 PM
  17. archer75's Avatar
    I went to samsungs site to pre-order but can't find anywhere to do so. when I go to purchase it just links me directly to AT&T to do it.
    08-15-2016 04:32 PM
  18. ConstantDefector's Avatar
    I went to samsungs site to pre-order but can't find anywhere to do so. when I go to purchase it just links me directly to AT&T to do it.
    I recommend going to ATT. You'll have less gray hair
    08-15-2016 04:40 PM
  19. archer75's Avatar
    I recommend going to ATT. You'll have less gray hair
    I would however it doesn't appear they offer the 256gb card. I don't care when the phone arrives. I'm patient. Besides this one is for my daughter. My wife and I already pre-ordered ours at best buy. I just don't want to have to buy another best buy gift card.
    08-15-2016 04:44 PM
  20. shrxwin's Avatar
    I didn't order until last Monday the 8th, choosing samsung.com since they put the card info the cart with the phone. Later that day the website started saying September shipping, which worried me. I submitted a question via the website, and on Wednesday I called since I didn't get a reply in 24 hours.
    The phone rep was super nice but had no information. She found a backorder report that was sent the previous day, how's that for real time inventory status hahaha. Anyway she basically said to just wait and see. The only thing I learned is that they did purposely mark the SD card as backordered so it would not ship before the phone.

    I kept that order and also logged into Verizon and preordered it there. Their site still said delivery on the 19th at that time Wednesday the 10th, but since then my Verizon order has said to check back.

    The Samsung order kept the $929 pre-auth on my card for a few days, then it fell off. Never saw pre-auth from Verizon.
    So when i get a shipping notice and tracking number from one of them, I will cancel the other, or just go down to the store on the 19th and buy it.
    I am hoping samsung comes through and the SD card arrives with phone, it is my primary justification for buying the most expensive phone around!

    Clarice
    ConstantDefector and rsmin like this.
    08-15-2016 05:12 PM
  21. Jaycemiskel's Avatar
    Funny, I just got an email from Samsung talking about, last chance to be first. Smh, they suck at getting their products out the door in their own store. It's the same way for accessories
    ConstantDefector likes this.
    08-15-2016 05:16 PM
  22. rsmin's Avatar
    Maybe Clarice uncovered something with the "SD card on backordered" deal. It would make sense that they ship them both at the same time but they should have stated that somewhere in their policy when pre-ordering the phone. They also pre-authorized my card as well and took it down a few days later. My card is set up as to notify me the instant any charges hits it so if I get a hit from them I know it's getting ready to ship. Will jump on here if I see any movement.
    08-15-2016 05:36 PM
  23. ConstantDefector's Avatar
    I'll do the same, if I get any notification.
    rsmin likes this.
    08-15-2016 05:40 PM
  24. iksorwon's Avatar
    I ordered my Note on the 3rd at 1pm and the status has stayed the same, Boxed Shipment.

    Product Name Quantity
    Galaxy Note7 64GB (Verizon)
    Boxed Shipment
    1
    Micro SD EVO+ 256GB Memory Card w/ Adapter
    Boxed Shipment
    1
    I hope I get it soon, my note 5 died and I'm stuck using my old note 2 with a broken screen.
    The struggle is real
    08-15-2016 06:16 PM
  25. rsmin's Avatar
    I'll do the same, if I get any notification.
    Great, thanks
    08-15-2016 06:16 PM
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