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  1. coolbreeze78's Avatar
    The only reason I'm waiting on my Samsung.com order is because somehow I got the 256 card and Fit 2 for free. Some sort of glitch. And ebates was 10% cash back on Aug 3rd so another $85 off.

    Worth waiting for.
    Delirious D likes this.
    08-17-2016 10:10 PM
  2. ConstantDefector's Avatar
    The only reason I'm waiting on my Samsung.com order is because somehow I got the 256 card and Fit 2 for free. Some sort of glitch. And ebates was 10% cash back on Aug 3rd so another $85 off.

    Worth waiting for.
    I think I speak for everyone... We hate you 😝

    08-17-2016 10:18 PM
  3. rsmin's Avatar
    The only reason I'm waiting on my Samsung.com order is because somehow I got the 256 card and Fit 2 for free. Some sort of glitch. And ebates was 10% cash back on Aug 3rd so another $85 off.

    Worth waiting for.
    I think it's worth the wait for you!! Fantastic
    08-18-2016 02:35 AM
  4. Mghollan26's Avatar
    Has anyone had their card charged yet?
    08-18-2016 08:38 AM
  5. ConstantDefector's Avatar
    Has anyone had their card charged yet?
    Nope and I'm not expecting it either.

    The sad thing is, it's not turning out to be an amazing phone anyway. The gorilla glass 5 scratch thread as me miffed. I'm currently using an iPhone 6S and they have been using sapphire on the camera lens, and home button, for years. It's impossible to scratch these two areas, believe me, I've tried.

    I posted in that thread but everyone seemed to gloss over my comments. I'm starting to see that Android fan boys are as bad, if not worse, than Apple fan boys.

    I'm really not sure why any group of people cannot be objective about things in life 🙄

    A $900 phone should be shipped to Samsung.com customers first!

    Second, Samsung should have been using sapphire for years but they haven't been and continue to leave it out. This completely blows my mind!

    "If" I don't cancel, or ditch, this phone, I'll have as much insurance as I can afford to get on it.
    08-18-2016 08:49 AM
  6. Mghollan26's Avatar
    I'm with you in sapphire crystal. The only watch I own without sapphire crystal is my speedmaster but it's a classic and doesn't look the same without the hesalite.
    ConstantDefector likes this.
    08-18-2016 08:55 AM
  7. rsmin's Avatar
    No charge on my card either. If they truly are shipping on 8/19 probably won't see anything until this evening or tomorrow.
    08-18-2016 09:47 AM
  8. rsmin's Avatar
    I know I am going to think twice about ordering directly from Samsung again
    08-18-2016 09:52 AM
  9. xkoolaidislifex's Avatar
    Called again today. Nothing is shipping until tomorrow, but I was told that I should receive tracking information tomorrow, and that if I didn't to call back.

    I'm wondering if, as backwards as this sounds, Samsung USA had to receive the phones from the carriers then ship them out to us. To me, that's the only way this makes any sense.

    1 to 3 days shipping. I'll live, and be happy in the end when I'm reading threads about people waiting 4 months for their pre-order bonus.

    I've officially hopped off the pissed-off express and boarded the meh-train.
    PhabPhan and ConstantDefector like this.
    08-18-2016 10:18 AM
  10. PhabPhan's Avatar
    Ditto on future Samsung.com orders. I should have stuck with my initial Verizon preorder. Oh well, after ordering again from Verizon yesterday morning, my card was charged in the evening, and it is being processed. Customer service Rep said I should have it by tomorrow, but we shall see.

    UPDATE: I received my shipping info. They shipped it overnight, so I should have by 3pm tomorrow!
    rsmin likes this.
    08-18-2016 10:18 AM
  11. Mghollan26's Avatar
    This seriously has me thinking about returning this phone. Between a preorder for a $900 phone that gets you absolutely nothing and the gorilla glass I think it's given to time to question this purchase. Fail on Samsung's part.
    08-18-2016 10:42 AM
  12. PhabPhan's Avatar
    Yea, the screen durability is a real bummer. And just for that I ended up buying 2 screensavers after going without one on my Note 4 for the last 2 years. But I know me, and I know I will be buying the next Note phablet next year, so between now and next year, i'll be sure to keep my Note 7 with a screensaver in its wallet case nicely protected.

    Btw...no shade, but what are people doing with their phones that they get so scratched up?
    08-18-2016 11:03 AM
  13. ConstantDefector's Avatar
    It's a HUGE failure on their part.

    No sapphire on the camera or fingerprint sensor and glass that is twice as soft as the S7.

    Most of us know how this works...

    Softer makes it more likely to survive drops, less likely to survive scratches.

    Harder makes it more scratch resistant but more prone to cracking/breaking.

    I'd say they hedged their bets in the wrong direction. Most people use a case, less people use screen protectors. I use both because I don't trust anything made by Apple or Samsung.... or should I say, their Chinese manufacturers.

    Also, 15 minutes ago, my best friend sent me a picture of his note 7 box. He ordered 3 days after I did from ATT direct. His arrived in the mail. It was not a store pickup.

    So yeah, not looking good for Samsung next year. Maybe ever again?

    I really wish I could just dual boot my iPhone. It's an ugly device but quite rugged. Samsung is beautiful but much more fragile, where it counts.
    08-18-2016 11:12 AM
  14. xkoolaidislifex's Avatar
    No clue. I've got exactly zero on my S5, and I've never had a screen protector.
    08-18-2016 12:49 PM
  15. sharmanas's Avatar
    From the I've ordered my Note 7!" (Order & Shipping Discussion) Color Poll Inside! thread:

    "Ok, some good news for people that pre-ordered from Samsung.com. I was emailing them for status updates and they kept telling me that it was late August/early September. I finally just called them on the phone to ask why the delay and the person I spoke to apologized and said there was confusion about that, and that the phones are shipping out tomorrow, not end of Aug/beginning of September."
    08-18-2016 01:46 PM
  16. ScottJ28's Avatar
    I just spoke to customer service about trying to cancel my Note 7 order that was placed on Aug 3rd. Can't be done because the Micro SD card had already shipped. Oh well. Also, She was told that the Note 7's should start shipping tomorrow or maybe even Monday.

    I stopped into Best Buy and they already have the Note 7's in a cage on the sales floor ready to be sold. The sales guy at BB told me that they have plenty of the Black and Silver Note 7's left over after pre-orders have been promised, but they didn't have anymore of the blue. I really want to cancel my Samsung order and just go to BB, but I would have to send back the micro SD card first and then they should be able to issue the return.
    08-18-2016 01:57 PM
  17. rsmin's Avatar
    I just spoke to customer service about trying to cancel my Note 7 order that was placed on Aug 3rd. Can't be done because the Micro SD card had already shipped. Oh well. Also, She was told that the Note 7's should start shipping tomorrow or maybe even Monday.

    I stopped into Best Buy and they already have the Note 7's in a cage on the sales floor ready to be sold. The sales guy at BB told me that they have plenty of the Black and Silver Note 7's left over after pre-orders have been promised, but they didn't have anymore of the blue. I really want to cancel my Samsung order and just go to BB, but I would have to send back the micro SD card first and then they should be able to issue the return.
    Same for me, but oh well. Didn't want to mess with having to send the card back. Will just have to wait a few more days while everyone else is checking theirs out.
    08-18-2016 02:22 PM
  18. ScottJ28's Avatar
    Okay...Here is how unorganized and incompetent the samsung.com site is for ordering SAMSUNG items. I pre-ordered the S-View Case for the Note 7 but was told it wouldn't be available until next month. I was fine with that because who knows when I'll get the Note 7 that I pre-ordered on Aug 3. Anyway, I went to Best Buy today and they had about 5 brand new S-view cases for the Note 7 at the same price, so I just bought it there and canceled my samsung.com order.
    08-18-2016 03:46 PM
  19. rsmin's Avatar
    Okay...Here is how unorganized and incompetent the samsung.com site is for ordering SAMSUNG items. I pre-ordered the S-View Case for the Note 7 but was told it wouldn't be available until next month. I was fine with that because who knows when I'll get the Note 7 that I pre-ordered on Aug 3. Anyway, I went to Best Buy today and they had about 5 brand new S-view cases for the Note 7 at the same price, so I just bought it there and canceled my samsung.com order.
    Crazy. From what we have been told earlier in this thread from showing who has bought from them before is that the Samsung.com people you call are clueless. But better you went on and picked it up at Best Buy
    08-18-2016 04:04 PM
  20. coolbreeze78's Avatar
    Talked with my buddy today that ordered one from T-Mobile. He's playing with his blue one right now.

    My Samsung.com order is "preparing for shipment." No charge, nothing since the 3rd. Looks like they are sticking to the letter of the law "release date 8/19." Ok.

    Never, ever again will I order from them. Ever. And I'm out of town all next week for work, so won't get it until the following week.

    Lesson learned.

    And all the Best Buys around me have the cases and accessories available for pickup...today. Samsung? "Soon."

    What a joke.
    ConstantDefector likes this.
    08-18-2016 04:25 PM
  21. jv1218's Avatar
    Crazy. From what we have been told earlier in this thread from showing who has bought from them before is that the Samsung.com people you call are clueless. But better you went on and picked it up at Best Buy
    Whoever said they where clueless was dead on and hit the money! I have been trying to call them and have been transferred 10 times before actually getting to someone who could talk English without some crazy accent and understood what I was getting at. One of them even tried to tell me to contact T-Mobile directly because they did not have information. I finally got some light on the subject tho, seems as if they will begin shipping tomorrow and once shipped we will get tracking for the phones, meaning we will not be getting them until Saturday or Tuesday the latest. This experience coming from a whole life of Apple really has me with a sour taste in my mouth. I have had all the iPhones and ordered from Apple.com when they began and always have gotten them on released day. One things for sure the note 7 kicks *** and apples innovation has took a huge hit, have always liked the best and that's why I'm switching to it 😁👍🏼. And most definitely NEVER ordering form Samsung.com, I'd rather make a line at bestbuy or wherever else and get it day one than pay 900$ for a device and get it late directly form the manufacture, completely ludacris.

    Getting:
    Note 7 blue❌
    Wireless charging stand✔️
    128gbmemory card✔️
    Front glass✔️
    Case ✔️
    ConstantDefector likes this.
    08-18-2016 04:43 PM
  22. ConstantDefector's Avatar
    I can't believe I'm saying this but they are just barely better than Sony. We all know Sony is terrible at launching... or even getting a phone out period. They usually release their "new" phone, in the USA, about a month before they announce their "newer" phone.

    Samsung, what a complete failure.

    They should have shipped these days ago so we would get them tomorrow. Useless four letter words.
    08-18-2016 04:43 PM
  23. coolbreeze78's Avatar
    Thing is, they obviously shipped pallets of them to carriers last week...since they are being delivered to customers as we speak. They certainly have them ready to go, but are being stupid about the release date. If Samsung wants to pretend like they are the Apple of the Android world, they need to dump Digital River as their supply chain company (they are just horrible) and do things in-house. Impress your direct customers. Take care of them. Deliver things early, surprise people that drop like a thousand dollars sight unseen. This is how you build brand loyalty. Meanwhile, people are happy with their carriers right now, not Samsung. And the margins for Samsung are lower for carrier sold devices (they make their profit, too). Samsung is not too smart here.

    Thats a problem.
    jv1218 likes this.
    08-18-2016 04:47 PM
  24. jv1218's Avatar
    If they did that they would blow competition out of the water! Honestly no one can be mad because of not getting it until the 19th including myself, but if you want people to take you serious do it in house and make sure you ship them all over night or 2 days before as Apple has done to make sure everyone gets it on or a day before launch day and not 3 days after that. Sucks to have payed it in full directly to them and they can't get the product to you on its first day of sale.
    08-18-2016 05:01 PM
  25. ConstantDefector's Avatar
    They are worse than Apple though. Apple will ship your product next day air so you get it on release day. This happens quite often. A lot of places do this. Amazon does this frequently as well.

    Samsung obviously has a huge disconnect here. I would blame it on the Koreans but culture isn't an issue here. This is all Samsung USA's problem.

    They want to charge Apple prices but give you no sapphire and no "launch date" delivery. They also don't want to give any transparency and they sub customer service out to God knows where.

    Seriously, if Apple hadn't sucked it up on the 7, I would have cancelled this "pre-order" by now.

    Samsung won my money just because they happen to suck a little less this year.

    And I know I'm beating a dead horse here but this keeps bugging me.

    Instead of offering year old watches and SD cards, why not NOT offer them and put some freaking sapphire on this phone and make a better showing in the USA?! By that, I mean, don't sub out your distribution and customer service. The USA invests tons in Korea. Historically, much more than they have here.

    Samsung, you have the money, do it!

    You're only making a big splash with the Note, here, because Apple has lost its way. If they ever find their way back, you'll start fighting for that market share back and... a lot of us have long memories.

    I'll add this one tidbit and be done, relatively speaking. When google chose LG to make the Nexus 4, I read a million posts about how people were burned by LG in the past and how much they completely suck. I took a chance and it turned out to be one of the best phones I've ever had. I still have it. However, plenty of people never forgot the past. I don't blame them.

    I loved that phone so much that I bought 3 LG appliances 3 years ago. Guess what, 2 out of the 3 are complete garbage. My Samsung appliances have been just fine.

    I think that we have reached a saturation point, or likely past it, so all electronics are going down the tubes. Even a lot of Korean electronics are being subbed out to China and (dear baby Jesus, no) India.

    So, I guess every year we all have to roll the dice. There are no solid brands anymore. Everything is made in China. That's a gross oversimplification but even Samsung's "made in Korea" wares are filled with Chinese components.

    Wow, I really trailed off there. That snowballed into a rant.
    jv1218 and rsmin like this.
    08-18-2016 05:19 PM
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