04-27-2017 03:44 AM
328 ... 56789 ...
tools
  1. xkoolaidislifex's Avatar
    Called at 1030 EST, status updated to "Pending Fulfillment" from "Preparing for Shipment", customer service (Candace, who I have spoken to twice, and was very friendly and informative) said that I should have a tracking number today.
    08-19-2016 09:40 AM
  2. rsmin's Avatar
    Looks like people over at BB who pre-ordered on the third are having some of the same issues we are. Have a friend who didn't pre-order walk into an ATT store this morning and pick up a brand new blue note 7. This is the first and last time I pre-order. Don't mind if it doesn't come on the day on sale, just don't like that Samsung.com still hasn't said anything we can count on when this thing ships, and what can we expect if we finally recieve it and something is wrong with it? How easy will it be to get a replacement?
    08-19-2016 09:43 AM
  3. rsmin's Avatar
    Called at 1030 EST, status updated to "Pending Fulfillment" from "Preparing for Shipment", customer service (Candace, who I have spoken to twice, and was very friendly and informative) said that I should have a tracking number today.
    Whoohooo at least someone is getting something. When did you order?
    08-19-2016 09:44 AM
  4. xkoolaidislifex's Avatar
    Whoohooo at least someone is getting something. When did you order?
    Aug 3rd approx 5pm EST.

    Edit: For clarification, I got a VZW platinum silver.
    08-19-2016 09:55 AM
  5. Mghollan26's Avatar
    Cancelled order from Samsung.com. The CSR didn't even flinch about it. I got the feeling based on the wait time to talk and her pleasant attitude there were many others doing the same.
    All i have to do is send the watch back. No restock and their sending a PP shipping label.
    Verizon had in store pickup available via online ordering for 12pm, waived activation fee, and 2 extra GB of data per month. Easy decision
    ConstantDefector and shrxwin like this.
    08-19-2016 10:13 AM
  6. rsmin's Avatar
    Aug 3rd approx 5pm EST.

    Edit: For clarification, I got a VZW platinum silver.
    Just called and they told me the same thing you said. She said I would see tracking number today sometime. Very polite, but I do understand others who have canceled and bought in store. Mine is ATT black version.
    08-19-2016 10:39 AM
  7. nobrakes's Avatar
    Yeah I called them and they have me the same answer about shipping by the 26th. She even said I can still cancel like they didn't care so I canceled. So I went to the closest Tmobile store and walked out with a black Note 7.
    08-19-2016 11:09 AM
  8. coolbreeze78's Avatar
    I'm tempted to go to T-Mo and just get one today...and cancel the stalled order from Samsung.com and keep the Fit2/microSD from them. Make them come chase me for the return since I already have them.
    ConstantDefector likes this.
    08-19-2016 11:12 AM
  9. rsmin's Avatar
    I'm tempted to go to T-Mo and just get one today...and cancel the stalled order from Samsung.com and keep the Fit2/microSD from them. Make them come chase me for the return since I already have them.
    I certainly understand.
    08-19-2016 11:19 AM
  10. rsmin's Avatar
    Being I already have my SD card I am going to stick it out. Plus will give me a little more time to research a glass screen protector. If I wind up using one.
    08-19-2016 11:29 AM
  11. iksorwon's Avatar
    I called Samsung and they said the first shipment was sent out and mine was not part of that but tonight they are expecting more and I should have my phone no later than the 26th.
    08-19-2016 11:30 AM
  12. coolbreeze78's Avatar
    At the TMo store now. They have 5 black. Next in line. Screw Samsung.com. Worst experience ever.
    08-19-2016 11:52 AM
  13. rsmin's Avatar
    At the TMo store now. They have 5 black. Next in line. Screw Samsung.com. Worst experience ever.
    I hear ya. Looking at the best buy pre-order people in the forums and many of them are having the same problem as us from Samsung.com are.
    08-19-2016 12:07 PM
  14. dcooper830's Avatar
    Soooooo... I stopped by Best Buy today.. and they had plenty of blue ones in stock. So I just bought it there.. then cancelled my order from Samsung.com.

    Done!

    I'm now setting it up!
    08-19-2016 12:22 PM
  15. reshreat's Avatar
    I just talked to a representative who mentioned that the pre-orders are going to be fulfilled from 19 Aug to 26 Aug. So I am going to get my tracking numbers in that window frame. Nothing to do, now have to wait and hope I get the email today, and not 26. I made a huge mistake by ordering from Samsung.com. Such a worst customer service I ever had. This is going to be my first and last Samsung product.
    ConstantDefector likes this.
    08-19-2016 12:37 PM
  16. marla523's Avatar
    I called Samsung yesterday to find out what was going on and the person I spoke to said the phone was definitely going to be shipped out today. As of now, no charge on my credit card and no email from them with tracking number so I called again. I got a different person and she told me it wasn't going to be shipped out until next Friday (the 26th), she said that's what the call reps are being told to say. I said "so there was no reason to pre-order?" She laughed and said "That's right." This is crazy. So I called all the AT&T stores nearby and they said the Note 7's are not in stock yet. I guess I have to put this out of my mind for a while so I don't get angry.
    08-19-2016 12:37 PM
  17. ConstantDefector's Avatar
    So I ordered directly from Samsung.com on 8/3/16 and my paypal credit was charged emediately for the 900$ of the phone. I got email confirmation and all from them and on the 8th got my watch. From that day on nothing from Samsung, I have called over 10 times in the past two weeks to try and get a tracking number and everyone seems clueless at the customer support. Today is the 19th and still no tracking or any notice from them that my fully payed phone is shipped, this has been the worst pre order in my life from such a "grate" company. I'll be canceling this and waiting to see what Google and Apple come up with on the nexus and iPhone lineups. FU Samsung for not giving a shi* about your customers!
    I'm cancelling as well. Not to get one locally but because this has been the biggest cluster ever.

    Samsung has employees that float around on forums and even the writers of this website have their connections, yet no one is doing anything or saying a peep.

    We represent an insignificant minority to them, so they do not care if we cancel and go back to the iPhone or wait for a Nexus.

    This would have been my first Samsung phone experience but now, it will be my last.

    I'd complain but Samsung doesn't care.

    Samsung, I am saying you will not get my money this year, or any year. You are a disorganized and immature company. Go back to your forte... washers and dryers.
    08-19-2016 12:45 PM
  18. PhabPhan's Avatar
    I'm surprised cause usually I CAN'T WAIT to get my new phone.. or guitar... or amp... or whatever I ordered.... but right now I'm just happy knowing it'll come in the next month or so... and in the mean time still enjoying my Note 5, which is still great to use
    Soooooo... I stopped by Best Buy today.. and they had plenty of blue ones in stock. So I just bought it there.. then cancelled my order from Samsung.com.

    Done!

    I'm now setting it up!
    Wait a minute! What happened to you can wait it out. LMAO! Just joshing with you . I jumped ship on Wednesday, and my phone is on the truck for delivery by 3pm from Verizon! <getting a wee bit antsy>
    dcooper830 likes this.
    08-19-2016 01:00 PM
  19. reshreat's Avatar
    Just talked to another representative, and she told me the shipments will start from 26 Aug. They received huge order and they had to fulfill the carriers demand first. Woowww Samsung!! Good job!!!! Thank you for making me look like a fool. Oh I forgot to mention, I just cancelled my order after that response.
    ConstantDefector likes this.
    08-19-2016 01:09 PM
  20. dcooper830's Avatar
    Wait a minute! What happened to you can wait it out. LMAO! Just joshing with you . I jumped ship on Wednesday, and my phone is on the truck for delivery by 3pm from Verizon! <getting a wee bit antsy>
    Yeah.... I was going to wait it out.. then I was by Best Buy.. so I went in there just to see if they happened to have any... and they did... So i broke Lol!!
    PhabPhan likes this.
    08-19-2016 01:21 PM
  21. HatchetBurial's Avatar
    I preordered the Verizon version in black ~1:20am on August 3rd. August 3rd @ 9:23pm I got an email stating that the memory card is on backorder. For a while now, my order status has simply stated "Boxed Shipment", with no updates. Today is release day so I've been seriously considering canceling at this point. Then, today @ 1:38pm I got an email from Samsung stating that my order shipped. I excitedly checked the tracking number to see whether it would arrive today or tomorrow. Unfortunately, FedEx tracking states it'll arrive by Tuesday. After going back to the email, I realized that this shipment is only for the sd card, and my phone does not show signs of movement... Hopefully I'll receive another email regarding the phone by today...but, at this point, I'm just seriously annoyed by how Samsung is handling this. This is my first and last time ordering directly from Samsung. In the future I'm going back to ordering from the carrier, like I usually do.
    08-19-2016 01:49 PM
  22. jhimmel's Avatar
    At this point, and judging from what some of you were told on the phone, I'm figuring that this is going to be one of those situations where we get strung along. They are stalling a week (26th), and the date will probably slip again once we get there. I ordered on day one, yet it looks like I was not early enough to be in the "first batch" of shipping units...lol
    It wouldn't surprise me if they shifted units towards Carriers if demand is high. Companies take care if their BIG large bulk-ordering customers first (Carriers), and small single-sale customers second (me and you).
    I may wait a few days and see what happens, or I may find myself in a store and just buy one. We'll see.

    Posted via Android Central App
    08-19-2016 02:42 PM
  23. daveappen's Avatar
    I just got email saying my 256Gb microsd card shipped, but no phone. Now I can't even cancel the order. I hate you Samsung.
    08-19-2016 02:43 PM
  24. iksorwon's Avatar
    I just got email saying my 256Gb microsd card shipped, but no phone. Now I can't even cancel the order. I hate you Samsung.
    I just got the same email but my card was not charged. I'm just happy to see movement after 16 days.
    08-19-2016 02:49 PM
  25. reshreat's Avatar
    There is nothing to see, the representative told me explicitly that right now they don't have phones in their warehouse, and the shipment will start from 26 Aug. I guess they have a specific date for when their shipments are going to arrive and that's why they are telling the date with certainty. Also, the lady said that the phones to the carriers are been delivered from other warehouses, but those are their first priority and therefore they are shipped first to those warehouses. So enjoy being fooled by the samsung. All I am saying is they should have mentioned the expected date of delivery on their website during pre-orders. Also, they cheated and deceived us by sending the gift within few days of the pre-order so that the canceling of the order may get more complex.
    rsmin and mikecol like this.
    08-19-2016 03:40 PM
328 ... 56789 ...

Similar Threads

  1. Samsung gear fit 2 map
    By AC Question in forum Ask a Question
    Replies: 3
    Last Post: 10-16-2016, 09:27 PM
  2. Weird sound when recording videos. (Samsung S5 NEO)
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 08-19-2016, 07:49 AM
  3. Replies: 2
    Last Post: 08-17-2016, 06:19 PM
  4. Why did my SD card suddenly "disappear" from my Moto E2?
    By AC Question in forum Ask a Question
    Replies: 2
    Last Post: 08-13-2016, 10:43 AM
  5. Replies: 1
    Last Post: 08-13-2016, 09:47 AM
LINK TO POST COPIED TO CLIPBOARD