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  1. rsmin's Avatar
    Has anyone pre-ordered their Note 7 from Samsung.com or previously ordered a Samsung phone from them before? I preordered my black note 7 from them on the first day of pre-order and status hasn't changed from "preparing for shipment". I checked with customer svc today and they are clueless on shopping dates.
    08-13-2016 09:32 AM
  2. jhimmel's Avatar
    Yes, that's what it says. I wouldn't expect it to say anything else at this stage. But I have been joking with my wife about how well prepared for shipping this thing must be by now after a week of preparing. The final bow is probably on it. Anyway, you are only supposed to get it by the 19th. Don't expect any more than that.
    08-13-2016 10:02 AM
  3. dcooper830's Avatar
    Yes I am one of the few that also ordered direct from Samsung.com on August 3rd.

    Its said "preparing for shipment" ever since then.
    rsmin likes this.
    08-13-2016 10:08 AM
  4. rsmin's Avatar
    Thanks, I just have never pre-ordered from them before and with T-Mobile looking like they are starting to ship I didn't know what to expect from Samsung.com. I know the customer service rep I chatted with this morning was clueless. He said they wouldn't ship till 1st week in September. I knew he didn't know what he was taking about because he said that was even true with the carriers.
    08-13-2016 10:32 AM
  5. PRGDR's Avatar
    Is it the international version of the N 7?
    08-13-2016 12:08 PM
  6. rsmin's Avatar
    No, ATT version
    08-13-2016 01:18 PM
  7. dcooper830's Avatar
    Yeah I ordered the Verizon version from them. Coral Blue.

    I can't wait to get it!! Lol!

    But in the meantime, I'm still enjoying my phenomenal Note 5.. which is still fast, fluid, reliable, eye candy... and still pretty decent battery life after almost a whole year.

    I'll keep it as a backup when I get my Note 7.

    I have NO IDEA when that will be though... oh well... I'm pretty patient.. I'm sure it will be here by mid September at the latest... if not sooner.
    08-13-2016 01:24 PM
  8. Mghollan26's Avatar
    08-14-2016 09:56 AM
  9. PlaybookFanatic's Avatar
    Click image for larger version. 

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    Lemme tell you how I'd be going OFF if Sammie had sent me that ish. When did you preorder?
    08-14-2016 10:52 AM
  10. Mghollan26's Avatar
    I went off on my reply. Ordered within minutes after they opened preorders.
    08-14-2016 10:55 AM
  11. nobrakes's Avatar
    Has anyone pre-ordered their Note 7 from Samsung.com or previously ordered a Samsung phone from them before? I preordered my black note 7 from them on the first day of pre-order and status hasn't changed from "preparing for shipment". I checked with customer svc today and they are clueless on shopping dates.
    I'm in the same boat. Spoke to a rep last week and was told Samsung ships out the 17th from FedEx.
    08-14-2016 11:02 AM
  12. Mghollan26's Avatar
    I'm ok with shipping on the 17th as long as it's to me by the 19th. Anything other than that is BS for a full price preorder.
    08-14-2016 11:15 AM
  13. ConstantDefector's Avatar
    I just emailed them as well. For a company that is constantly at battle with Apple, they place no importance on ordering from their own website.

    Those of us that ordered from Samsung.com should receive our phones the same time all the t-mobile folks are, if not sooner. Logically thinking.

    I'm not sure if carriers pay them more, per device, but my $900+, paid in full, must not be enough to warrant excellent customer service.
    08-14-2016 11:18 AM
  14. rsmin's Avatar
    I just emailed them as well. For a company that is constantly at battle with Apple, they place no importance on ordering from their own website.

    Those of us that ordered from Samsung.com should receive our phones the same time all the t-mobile folks are, if not sooner. Logically thinking.

    I'm not sure if carriers pay them more, per device, but my $900+, paid in full, must not be enough to warrant excellent customer service.
    Yep, not so sure we should count on the customer service people knowing anything. I ordered around 7 or 8 a.m. the first day of pre-order and when I contacted customer service Friday they were clueless. I got the same dumb response of 1st week in September, but you could tell with their other responses to my questions that they didn't know anything. They had the audacity to tell me no one, not even the carriers were getting their phones until the 1st of September. That's when I knew they didn't have a clue. But I agree you would think that they would build up their customer service to match Apple. I don't mind if I don't get it till Friday but if it is the 1st week of Sept it is going to be the last time I order from them.
    08-14-2016 12:44 PM
  15. jhimmel's Avatar
    I just emailed them as well. For a company that is constantly at battle with Apple, they place no importance on ordering from their own website.

    Those of us that ordered from Samsung.com should receive our phones the same time all the t-mobile folks are, if not sooner. Logically thinking.

    I'm not sure if carriers pay them more, per device, but my $900+, paid in full, must not be enough to warrant excellent customer service.
    Actually, logically thinking, Samsung is not likely to jump ahead of the deals they made with the Carriers.
    I expect it by the 19th, any sooner a pleasant surprise.

    It's the same reason they don't undercut the price that Carriers offer - even though they could
    08-14-2016 12:47 PM
  16. rsmin's Avatar
    Oh well, at least I don't have to wait months on my sd card. Got that almost just a couple of days after I placed the order.
    08-14-2016 03:12 PM
  17. PlaybookFanatic's Avatar
    I went off on my reply. Ordered within minutes after they opened preorders.
    As you should have. Sorry this happened.
    08-14-2016 03:36 PM
  18. PlaybookFanatic's Avatar
    I just emailed them as well. For a company that is constantly at battle with Apple, they place no importance on ordering from their own website.

    Those of us that ordered from Samsung.com should receive our phones the same time all the t-mobile folks are, if not sooner. Logically thinking.

    I'm not sure if carriers pay them more, per device, but my $900+, paid in full, must not be enough to warrant excellent customer service.
    This makes no sense, and is a bit of 1st world privilege, imo. No offense. Because when you sit and logically think about it, you aren't supposed to (or rather weren't promised) get it any sooner than the 19th.

    Sammie can't speak for the carriers shipping methods. And tbh, I only see carriers shipping out earlier to prevent any issues with your phone not coming on promised day. The backlash they feel as carriers is way worse than Sammie direct.
    08-14-2016 03:43 PM
  19. ConstantDefector's Avatar
    It's definitely first world thinking but the first world is more productive and needs things faster, else we would be second or third world. I get what you're saying and I know you get what I'm saying.

    It just seems that Samsung USA would know what end they are standing on.

    I ordered super fast as soon as it was available and would like for it to be here by the 19th but that September thing bothers me. I'm running a 6S Plus and "if" September is accurate for Samsung.com, then I may look at the iPhone 7. I'm itching for something new and how this experience goes will determine how I base future purchases. May make more sense to cancel and get from ATT. I honestly don't know. Just really eager is all.

    I hope the September time frame is just really bad info. We'll see this week
    rsmin likes this.
    08-14-2016 05:36 PM
  20. daveappen's Avatar
    Has anyone ever pre-ordered through Samsung.com for previous phone releases? Do they have a track record of delivering before/on/after the official release date?
    08-14-2016 06:53 PM
  21. rsmin's Avatar
    Has anyone ever pre-ordered through Samsung.com for previous phone releases? Do they have a track record of delivering before/on/after the official release date?
    Thanks for asking this again. That was my initial curiosity when I started this thread.
    08-15-2016 03:04 AM
  22. ConstantDefector's Avatar
    I think if we don't hear anything today, or Tuesday, we are probably screwed. Their customer support is useless. So now we are kinda in a bind. If their pre-order goodies are of limited supply, everyone that ordered through their carriers will get them and we will be left holding the bag.

    The 256gb SD card was about all that made this phone worth the high price. That alone is a $2-300 card. So, I see the Note as a $6-700 phone and it's worth it, if I get the card. Otherwise, I'm paying jacked up Apple prices here.

    I'll give them until Thursday to send me a tracking number, otherwise, I'll cancel my order.

    Do as you wish but ATT customer service not having a brain and Samsung not being transparent has kinda made pre-order an Android device a joke to me. When I pre-order an Apple phone, FROM APPLE, I know that I will receive it in the order I placed it in. They have shipping time frames clearly listed on their website when you pre-order. You can choose to order online and wait or close the window and try to pick it up locally.

    Apple does so many things wrong but ordering from them isn't one of them. Samsung needs to take some notes from them on this single issue.
    08-15-2016 04:00 AM
  23. rsmin's Avatar
    I think if we don't hear anything today, or Tuesday, we are probably screwed. Their customer support is useless. So now we are kinda in a bind. If their pre-order goodies are of limited supply, everyone that ordered through their carriers will get them and we will be left holding the bag.

    The 256gb SD card was about all that made this phone worth the high price. That alone is a $2-300 card. So, I see the Note as a $6-700 phone and it's worth it, if I get the card. Otherwise, I'm paying jacked up Apple prices here.

    I'll give them until Thursday to send me a tracking number, otherwise, I'll cancel my order.

    Do as you wish but ATT customer service not having a brain and Samsung not being transparent has kinda made pre-order an Android device a joke to me. When I pre-order an Apple phone, FROM APPLE, I know that I will receive it in the order I placed it in. They have shipping time frames clearly listed on their website when you pre-order. You can choose to order online and wait or close the window and try to pick it up locally.

    Apple does so many things wrong but ordering from them isn't one of them. Samsung needs to take some notes from them on this single issue.
    ConstantDefector, I agree as far as Apple cust svc. My grandson works for them and they do their best to take care of their customers. I just have always been on android and love the note series. When did you order from Samsung.com? I ordered early on and got my sd card about three days after I preordered.
    08-15-2016 04:24 AM
  24. nobrakes's Avatar
    Has anyone ever pre-ordered through Samsung.com for previous phone releases? Do they have a track record of delivering before/on/after the official release date?
    My first time. I think this might be Samsungs first time too cause a friend of mine tried to order the s7 from Samsung when that launched and was redirected to tmobiles web site.
    08-15-2016 06:25 AM
  25. Seeker336's Avatar
    But why does Samsung not offer the AT&T version?
    08-15-2016 07:33 AM
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