08-13-2016 11:50 PM
74 123
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  1. JessiLulu's Avatar
    Was it not Jump on Demand, Hump or that Score plan?
    I have Jump. I just read the article you posted. It says Jump should not be included in the fee. I may call Monday to see if I can get a bill credit. The on phone rep when I ordered told me there was no way around it and was being very pushy about it. I wanted the order submitted so I paid it. Plus, I couldn't order via website because I chose to keep my note 5 rather than turn it in. Maybe that is why I was charged the $20.

    Posted via the Android Central App
    Kelly Kearns likes this.
    08-13-2016 10:46 PM
  2. JessiLulu's Avatar
    Was it not Jump on Demand, Jump or that Score plan?

    "Having said that, the document also states that it will only apply to those current customers who are not enrolled in either the JUMP!, JUMP! On Demand, or SCORE plans while they upgrade. This will apply to upgrades that are handled through retail locations and through the customer care telesales department only."

    Did you read the article?
    Yes, as posted in my previous reply, I read the article.

    Posted via the Android Central App
    08-13-2016 10:47 PM
  3. Kelly Kearns's Avatar
    I have Jump. I just read the article you posted. It says Jump should not be included in the fee. I may call Monday to see if I can get a bill credit. The on phone rep when I ordered told me there was no way around it and was being very pushy about it. I wanted the order submitted so I paid it. Plus, I couldn't order via website because I chose to keep my note 5 rather than turn it in. Maybe that is why I was charged the $20.

    Posted via the Android Central App
    Yeah you should not be included, no one should be IMO. When I brought one account back to TMO the clerk wanted to charge for every line and I told him I wasn't doing that. Even AT&T usually credited activation fees and never charged for a SIM, but some of their stores charge for a SIM even of you just need a replacement. TMO stores are doing it also now.
    08-13-2016 10:50 PM
  4. Blues Fan's Avatar
    Im chatting to a rep about why it won't log me onto the desktop and still trying to figure it out. I still don't have a tracking number yet but she said she checked. This is what she said. She said I'd get a email and text when the tracking info is avaliable but when I use the mobile tmobile my account I can still access it and it doesn't say processed or ready to ship. Still same thing it has said since 8.4

    Hey xxx, I can confirm for you that your order is shipping via UPS Next Day Air so you have nothing to worry about As for UPS My Choice, I believe you have to receive a tracking number before it will show up in your UPS My Choice! Not much longer now, hang in there for me! Are you locked out of your My T-Mobile account on your browser because you entered the wrong password or is it some other reason? Have you tried to log in using another browser? *
    Mac1948 likes this.
    08-13-2016 11:00 PM
  5. Kelly Kearns's Avatar
    Well first your mobile my Tmobile might actually be a cache. It should have logged you out already.

    Second, you don't have to have a tracking number for My Choice, that is what My Choice is for.
    08-13-2016 11:06 PM
  6. Blues Fan's Avatar
    Well first your mobile my Tmobile might actually be a cache. It should have logged you out already.

    Second, you don't have to have a tracking number for My Choice, that is what My Choice is for.
    I used the app on the desktop version and it shows nothing on the calender for myself or my mom since I signed each of us up. I guess the rep is blowing smoke up my bleep.
    08-13-2016 11:10 PM
  7. Kelly Kearns's Avatar
    I used the app on the desktop version and it shows nothing on the calender for myself or my mom since I signed each of us up. I guess the rep is blowing smoke up my bleep.
    You are going to have to just wait. It has shown up all kinds of ways. They aren't finished yet it seems. There are still more to process Sunday.
    08-13-2016 11:14 PM
  8. Blues Fan's Avatar
    still talking to rep and trying to figure out my receipt for when i ordered it shows it shipping two different methods. I wonder if that screwed it up. The rude girl who waited on my at the store was trying to help another customer at the same time while typing the info in and then said she messed up and had to start over. It looks like she might have put two methods of shipping in.
    08-13-2016 11:14 PM
  9. Kelly Kearns's Avatar
    still talking to rep and trying to figure out my receipt for when i ordered it shows it shipping two different methods. I wonder if that screwed it up
    No.. The shipping method changes when the order is ready to be scanned to ship.

    I do not think there is a single thing wrong with your order right now.
    08-13-2016 11:16 PM
  10. itsnotmeitsyou's Avatar
    Is there anyone else who hasn't even received the text yet?
    08-13-2016 11:17 PM
  11. Blues Fan's Avatar
    Is there anyone else who hasn't even received the text yet?
    I have not recieved the text about orders being prepped on the weekends and of course no text saying my order is ready for shipment and prepared.
    08-13-2016 11:18 PM
  12. Kelly Kearns's Avatar
    Is there anyone else who hasn't even received the text yet?
    Yes, a lot of people. Some never got it but their tracking is on My Choice. Some have it everywhere, some got the text tracking but nothing showing up in my choice.
    08-13-2016 11:21 PM
  13. nobrakes's Avatar
    By the way, us people who ordered through Samsung have seen nothing yet except for the "Preparing for shipment" status this past week.
    Yeah I ordered from Samsung and I've had that status since the 3rd. Spoke with a rep last week and was told Samsung ships out on the 17th from FedEx. Have you purchased a phone from them before? This is my first time purchasing a phone from them. Tmobile wouldn't let me purchase a phone outright cause I'm with metropcs.
    08-13-2016 11:22 PM
  14. Blues Fan's Avatar
    Well the rep on their twitter couldn't find out why my account is locked out and can't log on even though I tried the right password. I guess I'll have to wait and hopefully get the email with a tracking number then.

    The way it sounds it might take up to the 18th to ship everyone's pre orders.

    It would be nice if Amazon sold carrier phones like Samsung's website does. I mean directly from Amazon the company. It would be soooo much more easier than having to deal with inept sales reps and all and their shipping always very accurate.
    08-13-2016 11:24 PM
  15. Kelly Kearns's Avatar
    Did you do the "forgot password" link so it will text you your password?

    They are only going to tell you the 18th until people start getting them on Monday. They are not allowed to tell you it is shipping before that yet. They have to ship first.
    08-13-2016 11:25 PM
  16. durandetto's Avatar
    Should rename this the whiny B thread. If you get it before Friday you're lucky. If not you get it on the release day. Just be happy the US isn't delayed like all the other countries.
    Viscomi4444, JmKc and bhatech like this.
    08-13-2016 11:28 PM
  17. Blues Fan's Avatar
    Did you do the "forgot password" link so it will text you your password?

    They are only going to tell you the 18th until people start getting them on Monday. They are not allowed to tell you it is shipping before that yet. They have to ship first.
    Yes, and I get the same message as when I try to log in. That they temporarily have locked me out of my account. I already know I probably won't get the phone monday like others are but it would be such bs if I don't get it by the 18th. Not much more I can do. This will be my last phone I order from them though especially charging the 20 dollar fee and lying to me what it was for. I even told the sales rep I'd be buying my phone from Best Buy for now on. I've worked retail for years including where I had to order stuff for customers and never ever charged a labor fee to order something lol.
    08-13-2016 11:29 PM
  18. Kelly Kearns's Avatar
    I will be shocked if you don't get your phone on Monday.

    Which Rep did you talk to? 611 it T-Force?

    They haven't done anything wrong with your order yet. The release day is the 19th, anything before that is a bonus and extra.

    They didn't lie to you about the fee, that is what it is. They charge that for in store and calling reps on the phone to place and place an order.

    It is like an activation/SIM fee. All carriers charge them. It is just for various reasons they won't. Doing it online they don't charge the fee.
    jdfry15 likes this.
    08-13-2016 11:31 PM
  19. BxChick's Avatar
    My order is still processing... I check multiple times a day. I'm with Verizon and ordered mines on the 6th. Picked the color Blue Coral. Never pre-ordered any of my other devices and i hate waiting😑
    08-13-2016 11:34 PM
  20. jhimmel's Avatar
    Yeah I ordered from Samsung and I've had that status since the 3rd. Spoke with a rep last week and was told Samsung ships out on the 17th from FedEx. Have you purchased a phone from them before? This is my first time purchasing a phone from them. Tmobile wouldn't let me purchase a phone outright cause I'm with metropcs.
    I never did before, no. I read on here that the order is handled by Digital River. I don't remember EVER hearing anything good about Digital River... lol
    I'll be satisfied if I receive it on the 19th. No one was promised anything more than that.
    Kelly Kearns and nobrakes like this.
    08-13-2016 11:36 PM
  21. jhimmel's Avatar
    Should rename this the whiny B thread. If you get it before Friday you're lucky. If not you get it on the release day. Just be happy the US isn't delayed like all the other countries.
    Actually don't really see much whining going on in this thread. Mostly questions.
    08-13-2016 11:38 PM
  22. JmKc's Avatar
    Should rename this the whiny B thread. If you get it before Friday you're lucky. If not you get it on the release day. Just be happy the US isn't delayed like all the other countries.
    LOL. I'm fascinated by Kelly Kearns' patience
    Kelly Kearns likes this.
    08-13-2016 11:39 PM
  23. Blues Fan's Avatar
    I will be shocked if you don't get your phone on Monday.

    Which Rep did you talk to? 611 it T-Force?

    They haven't done anything wrong with your order yet. The release day is the 19th, anything before that is a bonus and extra.

    They didn't lie to you about the fee, that is what it is. They charge that for in store and calling reps on the phone to place and place an order.

    It is like an activation/SIM fee. All carriers charge them. It is just for various reasons they won't. Doing it online they don't charge the fee.
    I talked to T-Help on twitter. It basically hasn't been processed yet so there is no tracking number. If by the time i go to work tomorrow night if i don't get a number emailed or texted then I probably won't get it on Monday it will be too late.

    That's not how the sales person explained the fee to me.
    08-13-2016 11:40 PM
  24. Almeuit's Avatar
    Please use the existing threads.
    08-13-2016 11:50 PM
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