Originally Posted by
Victor Hernandez Jr My phone out the box has a scratch on the screen and a scratch on the SIM card tray and T-Mobile is giving me a hard time about replacing it
I saw that, and I would want another one too. No need to hassle with them, this is the way you will have to do it.. No exchange, because I recalled when I got one of those S models, and wanted to return it for an exchange within my return period. The agent rightfully informed me that if I exchange, I would get a reburished model. The only way to get a brand spanking new model would be to return the damaged/defective one within your return window (20 days online and phone orders, 14 days for instore orders)get your refund and then repurchased. So, IMO it would be better to just fully return it, and go pick one up at a Tmobile of BestBuy store.
Like you, I would NEVER accept a new one with a scratch..
Luck to you on that too..