So Des, T-Mobile product manager, just said on Twitter... rumor is Note 7s will start showing up soon.
No idea what 'soon' means
No idea what 'soon' means
T-mobile Samsung Galaxy Note 7 Ordering /Shipping Information
- Thread starter dpham00
- Start date
Agreed.
And I don't know any other companies that I have ever seen do this. Definitely not Amazon, Best Buy, etc.
amyf27
Well-known member
msm0511
Trusted Member
That happened to the iPhone SE's for the other people on my family plan when we recently ordered from T-Mo. The devices were listed as active before we even got them. My sim I received to use until my Note 7 arrived also came activated. I just assumed once everything got processed, charged, and shipped they activated them. Of course, then once we got them I had to go through the arduous process of porting my current AT&T numbers to the new phones. That was much more difficult than it should've been.
Haha maybe.
But if someone that high up actually starts commenting that way instead of just ignoring all the comments, it should be a good sign.
Soon could just as easily mean Friday. Who knows.
MarageLewis
Active member
I bet when it comes to turning in the trade-in device, their definition of "shipped" will be different.
Hey everyone, not sure how relevant any of this is. But I just called T-Mobile re. some of the issues mentioned here and learned the following:
- Those activation emails are sent out when the account is created on their end; nobody is going to be billed for the unused days
- Any random phone numbers assigned are temporary (unless you're getting a new number)
- Shipping labels were created but phones are being held until tomorrow
- People will receive phones Friday, some lucky ones might get them tomorrow (Thursday)
I didn't ask about the early charges on my card and frankly don't think it matters. I work at another big corporate and know well that if a company does something, 99.9% of the time it's because it's within their right to do that.
So rather than agonize, let's enjoy the community hype train
- Those activation emails are sent out when the account is created on their end; nobody is going to be billed for the unused days
- Any random phone numbers assigned are temporary (unless you're getting a new number)
- Shipping labels were created but phones are being held until tomorrow
- People will receive phones Friday, some lucky ones might get them tomorrow (Thursday)
I didn't ask about the early charges on my card and frankly don't think it matters. I work at another big corporate and know well that if a company does something, 99.9% of the time it's because it's within their right to do that.
So rather than agonize, let's enjoy the community hype train
amyf27
Well-known member
blackhemi4x4
Well-known member
It's all about shipping and Logistics people.
Odds are, Samsung sent phones to various hubs such as the one in Louisville Kentucky. UPS is prepping the packages with the shipping labels and in order for them to do that, they have to be paid. So T-Mobile will charge you. If you don't have the funds in your account, you don't get a shipping label on your phone.
On small orders, this is not a big deal but we're looking at a massive shipment and rollout. They cannot process all this and one day.
Those who are complaining about being charged for the phone shipped don't realize that the shipping process has begun and they are supposed to charge you. Look at it this way, if you got charged, most likely your phone is in the first batch that goes out.
They charge you, funds approved, you get a shipping label, it gets adhered to your phone, and gets put into a shipping container. If they didn't do it this way, people would be waiting weeks for them to process each phone individually. This is just simple batch processing
Odds are, Samsung sent phones to various hubs such as the one in Louisville Kentucky. UPS is prepping the packages with the shipping labels and in order for them to do that, they have to be paid. So T-Mobile will charge you. If you don't have the funds in your account, you don't get a shipping label on your phone.
On small orders, this is not a big deal but we're looking at a massive shipment and rollout. They cannot process all this and one day.
Those who are complaining about being charged for the phone shipped don't realize that the shipping process has begun and they are supposed to charge you. Look at it this way, if you got charged, most likely your phone is in the first batch that goes out.
They charge you, funds approved, you get a shipping label, it gets adhered to your phone, and gets put into a shipping container. If they didn't do it this way, people would be waiting weeks for them to process each phone individually. This is just simple batch processing
We understand the logistics. What we don't understand is charging people to print the labels and then purposefully tell them not to send them out to be delivered for five days.
Blues Fan
Well-known member
We finally have someone from Tmobile saying they are going to ship soon. So just relax sometimes you get them early sometimes the day of.
How about the fact that other carriers and retailers aren't charging cards yet? They have the phones as well. They are prepping for delivery but they didn't start charging cards 5 days ago. They aren't sending out tracking numbers, sending emails that the order is on the way, marking their customers accounts that the phone is shipped.
That's exactly what I'm showing. I ordered on the 3rd (coral blue), then cancelled and ordered again on the 5th after they removed the deposit requirement for JOD and I've gotten no info. No message saying they're packing, no tracking number, nothing. I've reached out to @tmobilehelp on twitter and I've gotten very generic responses. I'm guessing mine won't be here on the 19th.
blackhemi4x4
Well-known member
The contract that T-Mobile, shipping carriers , and Samsung have a specified release date. The only way to process that many orders it's a start about a week in advance. Nobody is going to put a shipping label on it $850 phone unless they verify funds are available. So this is why you get charged.
The shipping carriers do not have the man-power to process all the pre-orders in one or two days.
blackhemi4x4
Well-known member
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