09-02-2016 03:38 PM
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  1. tinybfk's Avatar
    When I got my s7e they didn't make me activate it in store. I had ordered it online for in store pickup and they handed it to me with activation instructions and I was on my way.

    Posted via Carrier Pigeon.
    08-18-2016 12:40 PM
  2. austin1522's Avatar
    Are you getting the ready for pickup emails if you placed the order online for in store pickup? No movement on mine. Ordered 8/5, all the rep could say over the phone at my location is that they're expecting preorders to be filled? Figured it'd be this morning with everyone else if that's the case
    08-18-2016 12:41 PM
  3. giper54's Avatar
    Does best buy make you sit there and activate the phone like going into a Verizon store? I'd rather just take the sealed boxes home and do it myself.
    I have bought several phones off contract and they usually open the box to make sure it works and put your SIM card in to test the phone and data connection. They will offer more help but if you want to go after that you may.
    Clocks likes this.
    08-18-2016 12:42 PM
  4. sangs's Avatar
    Are you getting the ready for pickup emails if you placed the order online for in store pickup? No movement on mine. Ordered 8/5, all the rep could say over the phone at my location is that they're expecting preorders to be filled? Figured it'd be this morning with everyone else if that's the case
    Yes. Pre-ordered for in store pickup earlier this week and have received a text and e-mail that it is ready to be picked up tomorrow.
    08-18-2016 12:43 PM
  5. larry1014's Avatar
    Hope the line isn't too long tomorrow at Best Buy. I am going an hour early.
    08-18-2016 12:49 PM
  6. jrich1391's Avatar
    Order my Silver Note 7 for AT&T on Aug 3rd. Got the email from Bestbuy saying my phone has shipped out this morning. I got a tracking number and I also receive my email for returning my old phone.
    08-18-2016 12:54 PM
  7. mizz_ordo's Avatar
    I just called my local Bestbuy where I placed my pre-order. The rep stated she got some Note 7's in but they are already allocated to other customers. Supposedly there were customers ahead of me on the list. I asked her how that can be when I was the 2nd person to pre-order from their store. How can there be others ahead of me? She couldn't say anything but that they will have another shipment tomorrow some time but doesn't know when or if my phone will be in it... They messed up my pre-order for the S7 Edge before as well...
    08-18-2016 12:56 PM
  8. stronggeek's Avatar
    My order says ready for pickup! I wonder if they'll really let me get it today. That would be awesome if so.
    Mine as well.
    08-18-2016 12:59 PM
  9. BYI's Avatar
    Order my Silver Note 7 for AT&T on Aug 3rd. Got the email from Bestbuy saying my phone has shipped out this morning. I got a tracking number and I also receive my email for returningredients my old phone.
    Does the tracking number show what day your phone will be delivered?
    08-18-2016 01:00 PM
  10. jshah500's Avatar
    Has anyone had luck picking it up from the store today?
    08-18-2016 01:08 PM
  11. jrich1391's Avatar
    Yes estimated ship date is August 19th
    08-18-2016 01:13 PM
  12. jrich1391's Avatar
    Does the tracking number show what day your phone will be delivered?
    Yes estimated ship date is August 19th
    08-18-2016 01:16 PM
  13. Garneth's Avatar
    I am absolutely livid with Best Buy right now.

    I received a text a few hours ago stating "Sorry, there is an issue with the mobile package for order <NUMBER>. Call 1-877-702-2211 for help."

    So, I did and was told that there was an issue activating my device, and the woman on the phone had absolutely no idea if my phone is currently being shipped or where it is, telling me "I have no clue as to where your device is, and the issue is your phone didn't activate properly so you will have to wait to be called by [some Best Buy or AT&T store thing I forgot the name of] and that could take 24-48 hours."

    When asked if I will get my phone tomorrow as advertised, she told me "I honestly have no idea." When I expressed to her that my phone was set to ship to my office, assuming I'd get it Friday, and then told her the office is not open on weekends so I'd need it shipped to my apartment instead, she said "It's not letting me update the shipment address in my system. That might mean it has shipped but I don't know and I don't have a tracking number."

    So, basically, I'm at the stage where I have no ******* clue when I'm getting my phone or where the hell it even is. **** Best Buy.
    08-18-2016 01:27 PM
  14. daveolej's Avatar
    Ship date is the 19th or you will get it on the 19th?
    08-18-2016 01:30 PM
  15. jshah500's Avatar
    I am absolutely livid with Best Buy right now.

    I received a text a few hours ago stating "Sorry, there is an issue with the mobile package for order <NUMBER>. Call 1-877-702-2211 for help."

    So, I did and was told that there was an issue activating my device, and the woman on the phone had absolutely no idea if my phone is currently being shipped or where it is, telling me "I have no clue as to where your device is, and the issue is your phone didn't activate properly so you will have to wait to be called by [some Best Buy or AT&T store thing I forgot the name of] and that could take 24-48 hours."

    When asked if I will get my phone tomorrow as advertised, she told me "I honestly have no idea." When I expressed to her that my phone was set to ship to my office, assuming I'd get it Friday, and then told her the office is not open on weekends so I'd need it shipped to my apartment instead, she said "It's not letting me update the shipment address in my system. That might mean it has shipped but I don't know and I don't have a tracking number."

    So, basically, I'm at the stage where I have no ******* clue when I'm getting my phone or where the hell it even is. **** Best Buy.
    Wow, I would be pulling my hair out at that point. Sorry man, that really sucks. I hope you get it all figured out.
    08-18-2016 01:36 PM
  16. mpazevedo's Avatar
    I called the Best Buy Mobile number this morning and it said that my order was available for pick. I then checked my email stating that my order will be ready on 8-19-16. I wonder if I can swing by after work today and see if I can pick it up with the email print out. I will see.
    08-18-2016 01:41 PM
  17. Clocks's Avatar
    I am absolutely livid with Best Buy right now.

    I received a text a few hours ago stating "Sorry, there is an issue with the mobile package for order <NUMBER>. Call 1-877-702-2211 for help."

    So, I did and was told that there was an issue activating my device, and the woman on the phone had absolutely no idea if my phone is currently being shipped or where it is, telling me "I have no clue as to where your device is, and the issue is your phone didn't activate properly so you will have to wait to be called by [some Best Buy or AT&T store thing I forgot the name of] and that could take 24-48 hours."

    When asked if I will get my phone tomorrow as advertised, she told me "I honestly have no idea." When I expressed to her that my phone was set to ship to my office, assuming I'd get it Friday, and then told her the office is not open on weekends so I'd need it shipped to my apartment instead, she said "It's not letting me update the shipment address in my system. That might mean it has shipped but I don't know and I don't have a tracking number."

    So, basically, I'm at the stage where I have no ******* clue when I'm getting my phone or where the hell it even is. **** Best Buy.
    http://www.apa.org/topics/anger/control.aspx
    08-18-2016 01:44 PM
  18. Thisistip's Avatar
    I called and mine said "prepairing" . I'm still confident I'll get it tomorrow.
    08-18-2016 01:49 PM
  19. jrich1391's Avatar
    Ship date is the 19th or you will get it on the 19th?
    It shipped today and it should arrive on the 19th
    08-18-2016 01:50 PM
  20. Garneth's Avatar
    Update

    I ranted on Twitter and their customer service Twitter people DM'd me, then recommended I try calling again and specifically request to be transferred to the mobile back office. So, I did that and the customer service rep on the phone refused to transfer me?? LOL
    tinybfk likes this.
    08-18-2016 01:50 PM
  21. daveolej's Avatar
    I called and mine said "prepairing" . I'm still confident I'll get it tomorrow.
    You should be good, mine just shipped! Its been preparing all day
    08-18-2016 01:56 PM
  22. jam4775's Avatar
    I am absolutely livid with Best Buy right now.

    I received a text a few hours ago stating "Sorry, there is an issue with the mobile package for order <NUMBER>. Call 1-877-702-2211 for help."

    So, I did and was told that there was an issue activating my device, and the woman on the phone had absolutely no idea if my phone is currently being shipped or where it is, telling me "I have no clue as to where your device is, and the issue is your phone didn't activate properly so you will have to wait to be called by [some Best Buy or AT&T store thing I forgot the name of] and that could take 24-48 hours."

    When asked if I will get my phone tomorrow as advertised, she told me "I honestly have no idea." When I expressed to her that my phone was set to ship to my office, assuming I'd get it Friday, and then told her the office is not open on weekends so I'd need it shipped to my apartment instead, she said "It's not letting me update the shipment address in my system. That might mean it has shipped but I don't know and I don't have a tracking number."

    So, basically, I'm at the stage where I have no ******* clue when I'm getting my phone or where the hell it even is. **** Best Buy.
    I guess I don't understand what they mean by "issue activating your device"... do they mean activating it through your carrier... if so why would they try activating your device before you have received it?
    ggrr8t likes this.
    08-18-2016 01:56 PM
  23. Garneth's Avatar
    if so why would they try activating your device before you have received it?
    I have zero clue. It confuses me too as to why they'd "HOLD" my pre-order from shipment due to something outside of my control.
    08-18-2016 01:58 PM
  24. austin1522's Avatar
    I called the 888 number and they transferred me to the mobile back office and she said that the website order status hasn't updated for everyone but said my order is at that specific store and will be available tomorrow
    08-18-2016 01:59 PM
  25. clerk's Avatar
    anyone get best buy to release a phone today?
    08-18-2016 02:03 PM
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