View Poll Results: I went for...

Voters
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  • Gear Fit 2

    56 39.16%
  • SD Card (256 GB)

    86 60.14%
  • Netflix (T-Mobile Customers)

    1 0.70%
11-05-2016 02:34 PM
1,573 12345 ...
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  1. MizWylie's Avatar
    P.S. I checked my order status and saw it had been approved and shipped with a tracking number and went "holy crap, wow...oh"

    My dang S7E offer still shows up on there lol.

    Posted from the S7E Chrome™ on Big Red
    cinnamin and felloffthetruck like this.
    08-18-2016 11:36 PM
  2. silkyms3's Avatar
    I got mine from Verzion via the preorder about 5 minutes after it went live. I submitted today for the 256GB card and used 8/3 as my purchase date and attached the order email I received as the receipt. About 3 hours later I received this:
    "Your submission isn’t quite complete, but you’re almost there!
    Here’s the issue:
    Your purchase did not occur within the retailer purchase period.
    Your information has already been saved. Please finalize your offer claim by clicking the button below.
    You will only be able to resubmit two times. Resubmissions must be received by 11:59:59 PM ET on September 30, 2016 to be considered valid. "

    Soooo they are telling me that I somehow purchased this outside of the purchase period despite at this time that being physically impossible? I resubmitted it again but this time used a picture of the receipt I received in the box which has a 8/14 date on it.
    Ugh I knew this would happen. Check your order on verizon's site. I ordered right after preorder was available like you, and email said 8/2 but on my orders on verizon, it said 8/3 since it goes by ET. Take a screenshot and try sending that.
    08-19-2016 12:25 AM
  3. anon(52425)'s Avatar
    Well this is utterly a kick in the nuts. Samsung denied my gift because my order went through and placed on the evening of the 2nd.

    Because it wasn't on the 3rd, they're telling me I am out of luck.

    Anyone else experiencing this. I'm pretty annoyed.
    08-19-2016 12:30 AM
  4. Ashley03cali's Avatar
    Well that would suck because I'm in the same boat!!! I'm waiting to hear back.....
    08-19-2016 12:32 AM
  5. anon(52425)'s Avatar
    I've gone through three reps. They've all said no. One said to return the phone and reorder. Wth... Another said tmobile can generate a latrr dated receipt.
    08-19-2016 12:34 AM
  6. sean8102's Avatar
    Well that is crappy of them
    08-19-2016 12:36 AM
  7. anon(52425)'s Avatar
    I have had mine denied...T Mobile opened orders for preorder on the evening of the 2nd and I got my confirmation paperwork on the 2nd at 11pm. They say it's not in the redemption period. Not.cool.
    08-19-2016 12:37 AM
  8. bhatech's Avatar
    They denied me as well because of Aug 2nd date but I resubmitted again using the same claim number with Aug 13 as purchase date and attached the order processed email from T-Mobile as proof of purchase. It has all the details needed for the claim and shows the transaction date for the charge as 08/13. So far they haven't rejected my resubmission, I'll know for sure tomorrow.
    08-19-2016 12:38 AM
  9. Lobwedgephil's Avatar
    So you ordered too early? That makes no sense.
    08-19-2016 12:41 AM
  10. bhatech's Avatar
    So you ordered too early? That makes no sense.
    Makes sense because pre orders went live on T-Mobile 12 am EST Aug 3rd which is Aug2nd 9 pm PST. So people who ordered between 9 pm and 12 am PST have Aug 2nd as purchase date on eip.

    But we also have a later dated email when the order was processed so we could theoretically use that as proof of purchase.
    08-19-2016 12:49 AM
  11. anon(52425)'s Avatar
    Use it wisely people. You only get two resubmissions. And you must use the link in the initial denial e-mail. Going to the site again will tell you that you've already used the imei.
    08-19-2016 01:14 AM
  12. mynameisnick4's Avatar
    Ugh I knew this would happen. Check your order on verizon's site. I ordered right after preorder was available like you, and email said 8/2 but on my orders on verizon, it said 8/3 since it goes by ET. Take a screenshot and try sending that.
    You're right. I went back and checked and it does say 8/2 on the email which is stupid because the email came in at 12:06 AM (eastern time) on 8/3. You would think Samsung would use some common sense and realize that it was ordered on 8/3. My second submission has a date of 8/14 so we will see how that goes.
    08-19-2016 01:15 AM
  13. anon(52425)'s Avatar
    Good luck. T-Mobile did nothing for me. I changed the date myself and resubmitted. Fingers crossed.
    08-19-2016 01:18 AM
  14. shaabnp's Avatar
    P.S. I checked my order status and saw it had been approved and shipped with a tracking number and went "holy crap, wow...oh"

    My dang S7E offer still shows up on there lol.

    Posted from the S7E Chrome™ on Big Red
    Wow man nice! I was approved the last time I checked but no tracking number as of yet. How long does yours say it's gonna take? I also got a fit 2 in small haha
    08-19-2016 04:37 AM
  15. 21538940075's Avatar
    Sprint people: what have you used for your proof of purchase?
    olliedawn and SammyOnMyMind like this.
    08-19-2016 04:45 AM
  16. dlgus's Avatar
    Can you go to a store, and do a 'return' and repurchase? That 'might' even get you out the door with your bonus....

    Posted via the Android Central App
    olliedawn likes this.
    08-19-2016 05:24 AM
  17. Nakrohtap's Avatar
    I was hesitant to submit mine prematurely because of this. There's so many dates, if Samsung didn't agree I'm screwed. I finally asked a T-mobile rep when I was activating the sim on a phone and they said 8/14. This wasn't even one of the dates I was considering. As soon as I looked through a bunch of emails, I found one with the lease agreement that matched.
    08-19-2016 05:29 AM
  18. sean8102's Avatar
    Mine just got denied because they said the receipt did not show any elgible products purchased. I ordered from att.com and took a photo of the invoice that was in the box but I guess that was not good enough.

    Just re submitted using a photo of the order status page with order number, and it says "Galaxy note 7" with a photo of the phone. hope that is good enough.
    08-19-2016 05:36 AM
  19. James Pettengill's Avatar
    Submitted mine yesterday for the 256gb card for both phones and it's showing approved as well! They're on the ball getting these things out.
    08-19-2016 06:56 AM
  20. Rain816's Avatar
    Do i need to submit if i Pre-ordered from Best-Buy?? Im picking my phone up later today
    08-19-2016 07:17 AM
  21. billykac's Avatar
    Sometimes Samsung's one hand doesn't know what the other is doing.

    In my experience, they have always been good about being flexible when I've taken them to task, which I had to do on an N5 promo last year. If you can't finagle the purchase date manually to get what you are honestly due, just call and I bet they'll take care of you.

    -bk
    08-19-2016 07:17 AM
  22. pmr5019's Avatar
    Preordered silver through VZW store and having it shipped there. Didn't pay for anything and therefore don't have a receipt to submit the claim for the memory card. But will be picking it up later today and will submit asap. First Samsung phone since the Gnex, can't wait!!!
    08-19-2016 07:22 AM
  23. juergen99's Avatar
    Mine is "Submission Approved. Preparing for Shipment." Pre-ordered at an AT&T store on 8/7 and received it yesterday (18th). Chose memory card. Hopefully it doesn't take them 4-6 weeks to prepare
    08-19-2016 07:26 AM
  24. billykac's Avatar
    Just catching up here folks....

    Those of you who are having purchase date issues - is the trouble with the date of your reservation/pre-order request, or do you actually have a hard purchase date that occurs prior to the required 8/3 date?

    Just looking for clarification to know if I'll end up with the same issue.
    Thanks!
    08-19-2016 07:32 AM
  25. mynameisnick4's Avatar
    Just catching up here folks....

    Those of you who are having purchase date issues - is the trouble with the date of your reservation/pre-order request, or do you actually have a hard purchase date that occurs prior to the required 8/3 date?

    Just looking for clarification to know if I'll end up with the same issue.
    Thanks!
    On my first submission that was denied I used a PDF export of the order confirmation email Verizon sent me when I did my preorder. I didn't realize at the time that the order date in the email said 8/2/16. My second submission I used the actual packing slip receipt that was in the box which has an order date of 8/14 but I do not have a confirmation of if that was accepted or denied yet.
    08-19-2016 07:39 AM
1,573 12345 ...

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