1. mikef91's Avatar
    Hey Everyone,

    I set up my Note 7 this morning after receiving it, and I have had the following notification on there since. I even factory reset the device twice and it is still there. Does anyone else have this going on?
    08-18-2016 06:57 PM
  2. mikef91's Avatar
    Hey Everyone,

    I set up my Note 7 this morning after receiving it, and I have had the following notification on there since. I even factory reset the device twice and it is still there. Does anyone else have this going on?
    Attached Thumbnails Persistent Video Call Forwarding Notification-5148.jpg  
    08-18-2016 06:58 PM
  3. blackhemi4x4's Avatar
    Safe Mode?

    Are you restoring after the reset?
    08-18-2016 06:58 PM
  4. mikef91's Avatar
    Safe Mode?

    Are you restoring after the reset?
    I reset without putting any of my information in and it still showed up. This was not on my S7 edge that I had.
    08-18-2016 07:08 PM
  5. blackhemi4x4's Avatar
    What carrier?
    08-18-2016 07:18 PM
  6. mikef91's Avatar
    What carrier?
    T-Mobile. Guess I should've mentioned that earlier.
    08-18-2016 07:31 PM
  7. blackhemi4x4's Avatar
    I'm having a hell of a time trying to find the video call forwarding.

    Try entering ##21# then hit the call button.

    This will turn off unconditional call forward. Not sure if it will turn off the video but it's worth a shot.
    08-18-2016 07:47 PM
  8. blackhemi4x4's Avatar
    If searched everywhere, but I have no clue to how they enable and disable video call forwarding.

    You may need to call them and let them know they have video call forwarding provisioned in the switch and to disable it.
    08-18-2016 08:08 PM
  9. mikef91's Avatar
    If searched everywhere, but I have no clue to how they enable and disable video call forwarding.

    You may need to call them and let them know they have video call forwarding provisioned in the switch and to disable it.
    Turns out after going through T-Mobile tech support and also Samsung tech support, I decided to try a new SIM card - the store manager at T-Mobile said he doubted that was the issue. I figured it was worth a try and sure enough, the issue is gone. Something must have happened to that SIM seeing as it has been in and out of different phones.
    08-19-2016 12:25 PM

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