shattered back panel

[duke1231]

So, I just picked up my phone from AT&T. Arrived home, and was getting out of the car with my phone in my cargo pants pocket, when I leaned against the door frame and heard a crack. I almost passed out when I realized that the back glass panel of my phone cracked in the corner and spider webbed from there. The phone works fine, but I JUST bought it!!! Shattered resistant my butt!

 

[Carlo Villa]

Man that sucks. Can you return it?

 

[jhimmel]

Oh no. Sorry buddy...

 

[donm527]

Picture please?

 

[MisterEd]

So, I just picked up my phone from AT&T. Arrived home, and was getting out of the car with my phone in my cargo pants pocket, when I leaned against the door frame and heard a crack. I almost passed out when I realized that the back glass panel of my phone cracked in the corner and spider webbed from there. The phone works fine, but I JUST bought it!!! Shattered resistant my butt!

if you paid by credit card your more than likely covered.

 

[metllicamilitia]

Shatter resistant doesn't mean shatter proof. Also those claims are usually by falling flat, not by falling on corners or being purposely or accidentally bent against a corner. Sucks man, I dented and dinged my HTC One M8 the day I got it too.

 

[anon(5630457)]

Ouch. I didn't even walk out of the Best Buy store without my Note7 in an Otterbox Commuter case.

 

[badMojo69]

No he can't return it. He can try but it will be up to the store manager if they take it back.
What he can do is buy insurance and then file a claim. Out another $100 but it's better than a cracked phone.

 

[doomtuba]

Ouch. Hopefully you have insurance.

 

[Guyinbox]

That sucks! What's AT&T's deductible nowadays? My brother cracked his s7 edge and it was $175 on T-Mobile

 

[EnemiesInTheEnd]

I'm glad my Note 5 got fixed with a factory data reset because the Note 7 appears to have glass problems. Those glass corners did look like weak points when I was looking at the Note 7 demo at Verizon.

 

[duke1231]

thanks guys, yea, I have ins. I mean, at least it's not the screen. I wonder also, it was charging, and was really HOT. I think the phone was pushed up against this metal ring, that has something to do with the seat belt. anyway, I think the phone being really hot probably didn't help. My case is going to be in tomorrow, a little to late, but, I'm not going to go drop 100$ right away to get it replaced. I have ins. so I'll save up the 100$ and then replace it. I am going to go talk to ATT tomorrow, and see what they can do, it cant hurt

 

[duke1231]

it's 99$

 

[shook187]

Since you have insurance just put it in a case get some enjoyment out of it and eventually file a claim and pay the deductible.

 

[trucksmoveamerica#AC]

I would be surprised if the deductible is only $100, the note 5 64 gig deductible is $199

 

[badMojo69]

I'm glad my Note 5 got fixed with a factory data reset because the Note 7 appears to have glass problems. Those glass corners did look like weak points when I was looking at the Note 7 demo at Verizon.

What if anything did your post have to add to this conversation?
You don't like the N7 I think we all get it.

 

[EnemiesInTheEnd]

What if anything did your post have to add to this conversation?
You don't like the N7 I think we all get it.

I do like the Note 7. I don't like the glass. I added my opinion on the subject. Pretty sure this is a place where people can exchange ideas.

 

[duke1231]

yup, that's exactly what I plan on doing. It's working great, just has that blemish on the back. Tomorrow that's the first thing I'm doing, is getting a case. I feel like I'm holding a bomb.

 

[duke1231]

The manager a ATT, told me since I've been with them so long, without prior accidents, that it goes from 200$ to 99$

 

[badMojo69]

I do like the Note 7. I don't like the glass. I added my opinion on the subject. Pretty sure this is a place where people can exchange ideas.

And what is your idea, exactly?
I saw a couple of opinions "the Note 7 appears to have glass problems" and "Those glass corners did look like weak points", but no ideas that I could see on how the OP could possibly resolve the issue.