08-19-2016 10:09 PM
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  1. duke1231's Avatar
    So, I just picked up my phone from AT&T. Arrived home, and was getting out of the car with my phone in my cargo pants pocket, when I leaned against the door frame and heard a crack. I almost passed out when I realized that the back glass panel of my phone cracked in the corner and spider webbed from there. The phone works fine, but I JUST bought it!!! Shattered resistant my butt!
    Carlo Villa and kikaha like this.
    08-19-2016 07:26 PM
  2. Carlo Villa's Avatar
    Man that sucks. Can you return it?
    08-19-2016 07:34 PM
  3. jhimmel's Avatar
    Oh no. Sorry buddy...
    08-19-2016 07:36 PM
  4. donm527's Avatar
    Picture please?
    mustang8918 likes this.
    08-19-2016 07:36 PM
  5. MisterEd's Avatar
    So, I just picked up my phone from AT&T. Arrived home, and was getting out of the car with my phone in my cargo pants pocket, when I leaned against the door frame and heard a crack. I almost passed out when I realized that the back glass panel of my phone cracked in the corner and spider webbed from there. The phone works fine, but I JUST bought it!!! Shattered resistant my butt!
    if you paid by credit card your more than likely covered.
    08-19-2016 07:43 PM
  6. metllicamilitia's Avatar
    Shatter resistant doesn't mean shatter proof. Also those claims are usually by falling flat, not by falling on corners or being purposely or accidentally bent against a corner. Sucks man, I dented and dinged my HTC One M8 the day I got it too.
    jordans0nly and Squeeze Play like this.
    08-19-2016 07:51 PM
  7. anon(5630457)'s Avatar
    Ouch. I didn't even walk out of the Best Buy store without my Note7 in an Otterbox Commuter case.
    08-19-2016 07:52 PM
  8. badMojo69's Avatar
    No he can't return it. He can try but it will be up to the store manager if they take it back.
    What he can do is buy insurance and then file a claim. Out another $100 but it's better than a cracked phone.
    kikaha, jordans0nly and MarqBland like this.
    08-19-2016 07:54 PM
  9. doomtuba's Avatar
    Ouch. Hopefully you have insurance.
    08-19-2016 07:55 PM
  10. Guyinbox's Avatar
    That sucks! What's AT&T's deductible nowadays? My brother cracked his s7 edge and it was $175 on T-Mobile
    08-19-2016 07:59 PM
  11. EnemiesInTheEnd's Avatar
    I'm glad my Note 5 got fixed with a factory data reset because the Note 7 appears to have glass problems. Those glass corners did look like weak points when I was looking at the Note 7 demo at Verizon.
    guinnkevinr01 likes this.
    08-19-2016 08:01 PM
  12. duke1231's Avatar
    thanks guys, yea, I have ins. I mean, at least it's not the screen. I wonder also, it was charging, and was really HOT. I think the phone was pushed up against this metal ring, that has something to do with the seat belt. anyway, I think the phone being really hot probably didn't help. My case is going to be in tomorrow, a little to late, but, I'm not going to go drop 100$ right away to get it replaced. I have ins. so I'll save up the 100$ and then replace it. I am going to go talk to ATT tomorrow, and see what they can do, it cant hurt
    08-19-2016 08:02 PM
  13. duke1231's Avatar
    it's 99$
    08-19-2016 08:03 PM
  14. shook187's Avatar
    Since you have insurance just put it in a case get some enjoyment out of it and eventually file a claim and pay the deductible.
    badMojo69 likes this.
    08-19-2016 08:04 PM
  15. trucksmoveamerica#AC's Avatar
    I would be surprised if the deductible is only $100, the note 5 64 gig deductible is $199
    562dope562 likes this.
    08-19-2016 08:12 PM
  16. badMojo69's Avatar
    I'm glad my Note 5 got fixed with a factory data reset because the Note 7 appears to have glass problems. Those glass corners did look like weak points when I was looking at the Note 7 demo at Verizon.
    What if anything did your post have to add to this conversation?
    You don't like the N7 I think we all get it.
    08-19-2016 08:14 PM
  17. EnemiesInTheEnd's Avatar
    What if anything did your post have to add to this conversation?
    You don't like the N7 I think we all get it.
    I do like the Note 7. I don't like the glass. I added my opinion on the subject. Pretty sure this is a place where people can exchange ideas.
    08-19-2016 08:18 PM
  18. duke1231's Avatar
    yup, that's exactly what I plan on doing. It's working great, just has that blemish on the back. Tomorrow that's the first thing I'm doing, is getting a case. I feel like I'm holding a bomb.
    08-19-2016 08:22 PM
  19. duke1231's Avatar
    The manager a ATT, told me since I've been with them so long, without prior accidents, that it goes from 200$ to 99$
    08-19-2016 08:23 PM
  20. badMojo69's Avatar
    I do like the Note 7. I don't like the glass. I added my opinion on the subject. Pretty sure this is a place where people can exchange ideas.
    And what is your idea, exactly?
    I saw a couple of opinions "the Note 7 appears to have glass problems" and "Those glass corners did look like weak points", but no ideas that I could see on how the OP could possibly resolve the issue.
    08-19-2016 08:23 PM
  21. duke1231's Avatar
    yea, the glass seems very thin.
    08-19-2016 08:24 PM
  22. badMojo69's Avatar
    The manager a ATT, told me since I've been with them so long, without prior accidents, that it goes from 200$ to 99$
    That's good and bad. If you exchange it now you're guaranteed to get a new phone.
    If you wait you could be looking at a refurb.
    keepnitreel likes this.
    08-19-2016 08:25 PM
  23. EnemiesInTheEnd's Avatar
    And what is your idea, exactly?
    I saw a couple of opinions "the Note 7 appears to have glass problems" and "Those glass corners did look like weak points", but no ideas that I could see on how the OP could possibly resolve the issue.
    The subject of the thread was the shatter resistance of the glass on the Note 7. I was commenting on the durability of the glass.
    08-19-2016 08:29 PM
  24. Connert's Avatar
    This just sucks. I always have mine in a case but just knowing it's all broken inside the case would probably be enough for me to swap it out.
    Katrina White1 likes this.
    08-19-2016 08:39 PM
  25. donm527's Avatar
    Can you see the point of inital impact? I'm guess corner where the glass curves??

    So, I just picked up my phone from AT&T. Arrived home, and was getting out of the car with my phone in my cargo pants pocket, when I leaned against the door frame and heard a crack. I almost passed out when I realized that the back glass panel of my phone cracked in the corner and spider webbed from there. The phone works fine, but I JUST bought it!!! Shattered resistant my butt!
    08-19-2016 08:46 PM
31 12

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