1. Wes Hernandez's Avatar
    ughhh.. So got the phone on friday night and needed to charge it saturday afternoon for the first time. Turns out it doesnt want to charge. I inspect the port with a flashlight and it appears a gold pin is missing (or whatever its called) in the charging port on phone. what to do now? ugghhhhh!
    08-21-2016 01:28 AM
  2. mitul_mehta's Avatar
    The charge pin USB C hence you don't see the gold pins. Try changing the cable/charger and revert.
    08-21-2016 01:30 AM
  3. brothamoveson's Avatar
    You definitely need to return it.
    fitcherama likes this.
    08-21-2016 01:31 AM
  4. Strong_Genetics's Avatar
    Take it back to the store immediately for a exchange or contact att or samsung if you got it from them directly.....Should be no Fuss to get a new device if they have them in stock....Do Not Try to tinker with it yourself and mess up ur chances for a replacement
    08-21-2016 01:31 AM

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