08-24-2016 01:50 PM
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  1. anon(5630457)'s Avatar
    None of the Best Buys within 100 miles of me has any Note 7s in stock. Not one. My local Best Buy just checked for me. Anyone know when Best Buy gets shipments? This is irritating.
    08-19-2016 09:59 AM
  2. clerk's Avatar
    Absolute joke. My email said pickup today. I went there and they have no phones and have no explanation. Making matters worse, I sold my HTC on Swappa and have to ship it today. So now I have no phone. Why is best buy relying on ATT to get phones? Makes zero sense.
    08-19-2016 10:03 AM
  3. Nakrohtap's Avatar
    Will they refund it so you can buy somewhere else that has it?
    There's the issue with the immediate "gift" as well to deal with when pre-ordered.
    08-19-2016 10:06 AM
  4. DasWindows's Avatar
    Will they refund it so you can buy somewhere else that has it?
    Sure, you can cancel the order, but not sure who might have it if even best buy is out of stock. Not dealing with verizon.
    08-19-2016 10:07 AM
  5. DasWindows's Avatar
    Absolute joke. My email said pickup today. I went there and they have no phones and have no explanation. Making matters worse, I sold my HTC on Swappa and have to ship it today. So now I have no phone. Why is best buy relying on ATT to get phones? Makes zero sense.

    Have had no phone for almost 2 months now, with this delay it could be three.
    08-19-2016 10:10 AM
  6. trucksmoveamerica#AC's Avatar
    This is why I didn't order thru best buy, this happens all the time. At least you have your gift, something I don't have and may not get as my phone gets here today sometime
    08-19-2016 10:56 AM
  7. buddhake's Avatar
    Interesting. I decided to take back my AT&T Note 7 and get a Verizon Note 7. After the local Verizon store (which had 10ish Blue Notes at opening today, and no line) wouldn't sell me the device outright unless attached to a line, I went to the Best Buy across the way and they had plenty of Note 7's in stock. There was a number of people, but they clearly had a cartful and were happy to sell me one of whichever I wanted, silver, black or blue.

    Tl;dr - try the store, it might just work. YMMV.
    08-19-2016 11:40 AM
  8. yoshi351's Avatar
    Just got the email from best buy saying my att note 7 in blue is ready for pickup. Preordered on Wednesday.
    08-19-2016 11:42 AM
  9. DasWindows's Avatar
    Interesting. I decided to take back my AT&T Note 7 and get a Verizon Note 7. After the local Verizon store (which had 10ish Blue Notes at opening today, and no line) wouldn't sell me the device outright unless attached to a line, I went to the Best Buy across the way and they had plenty of Note 7's in stock. There was a number of people, but they clearly had a cartful and were happy to sell me one of whichever I wanted, silver, black or blue.

    Tl;dr - try the store, it might just work. YMMV.

    Just did...They have nothing. So i will wait until they are in stock. If i get nothing by tuesday, i am cancelling and just going straight to verizon.
    08-19-2016 12:04 PM
  10. Almeuit's Avatar
    How come you won't go to Verizon? Trying to keep an unlimited plan or something?
    08-19-2016 12:12 PM
  11. tinybfk's Avatar
    I got an email today saying mine was delayed up to 30 days. A while later I received an email saying it shipped. I looked at the tracking and it's actually out for delivery now.

    Posted via Carrier Pigeon.
    08-19-2016 12:14 PM
  12. DasWindows's Avatar
    How come you won't go to Verizon? Trying to keep an unlimited plan or something?
    My name isn't head of account so uits a longer process. Might cancel best buy now, will send my gear fit 2 and then go to verizon today.
    08-19-2016 12:16 PM
  13. ibcop's Avatar
    I usually don't shop there - and I call them Worst Buy. I hope you get it squared away but I'm afraid you won't be the only one affected.
    08-19-2016 12:21 PM
  14. Almeuit's Avatar
    My name isn't head of account so uits a longer process. Might cancel best buy now, will send my gear fit 2 and then go to verizon today.
    "Send your gear fit 2" ? You can't submit for it till you have IMEI/MAC ID for the phone so you would have to wait till you snag the Verizon order.
    08-19-2016 12:35 PM
  15. DasWindows's Avatar
    "Send your gear fit 2" ? You can't submit for it till you have IMEI/MAC ID for the phone so you would have to wait till you snag the Verizon order.
    i mean return the one best buy gave me
    Almeuit likes this.
    08-19-2016 12:36 PM
  16. tinybfk's Avatar
    "Send your gear fit 2" ? You can't submit for it till you have IMEI/MAC ID for the phone so you would have to wait till you snag the Verizon order.
    He means send back the one BestBuy sent him. They shipped theirs when the preorder was submitted. I've had my Gear fit 2 for a few days now.

    Posted via Carrier Pigeon.
    08-19-2016 12:37 PM
  17. DasWindows's Avatar
    He means send back the one BestBuy sent him. They shipped theirs when the preorder was submitted. I've had my Gear fit 2 for a few days now.

    Posted via Carrier Pigeon.
    yep. hoping to return in store
    08-19-2016 12:38 PM
  18. mmsean's Avatar
    I had a good experience today other than Sprint taking a long time to activate and the floods have caused a lot of issues with shipments.
    08-19-2016 12:40 PM
  19. sprungson's Avatar
    I just called BestBuy and they told me that my shipment didn't arrive today (yet..), and told me to call back tomorrow.

    WTF? Anybody else experiencing this?
    08-19-2016 03:22 PM
  20. scorpiodsu's Avatar
    I just called BestBuy and they told me that my shipment didn't arrive today (yet..), and told me to call back tomorrow.

    WTF? Anybody else experiencing this?
    Yup. Same thing happened to me. My best buy didn't get in any AT&T or verizon shipments today. They only got Sprint and all preorders. No extras. I was able to get one from a AT&T though.

    Posted via the Android Central App
    08-19-2016 03:43 PM
  21. sprungson's Avatar
    So you can just cancel your pre-order at best buy?
    08-19-2016 04:18 PM
  22. Gmoney600's Avatar
    I ordered a Coral Blue online outright At&t version from Best Buy last night and picked it up this morning. Before I even claimed my order I told him that I didn't want the Gear fit and asked if he could switch it to the Memory card. It took a bit because they had to re-process the whole order and get an authorization number from corporate but he got it done. Great experience.
    08-20-2016 07:23 PM
  23. sprungson's Avatar
    good for u man. I ordered mine on August 6th and they emailed me this morning that it might be a month late. I cancelled and went to Verizon since they have black onyx in stock in the bay area. oh I made the switch from AT&T to Verizon
    08-20-2016 09:24 PM
  24. Shaq Fu's Avatar
    Called local Best Buy on pre-order start day and asked to see if I should come in the store to setup the pre-order so I could get the 256 gb card, or whether I could just do it online. Was informed they would have plenty and to just go ahead online. I believe the actual word used was "tons" but I won't take that literally. We all know what happened next.

    Show up Friday and there's a phone and no memory cards. They tell me they can order me one but it will take 5 days. Not bad, I can live with that. Then I get an email saying mid September and I check the website and it says mid October. Then it says nothing, can't be shipped and no where in 250 miles where it can be picked up. This just means that maybe in some distant future after Samsung fulfills all the ones they are going to fulfill from people who do the direct promotion, they might send some to Best Buy.

    I decide to return the phone, still in the package. I go to a different Best Buy after owning a still in the box Note 7 for about 12 hours and come to find that this location actually has a 256gb card available. I tell them nevermind the return, go ahead and activate it and I'll walk out of there happy. They open it up, take it out of the box, take the stickers off, put the sim card in, turn it on for the first time, activate it, and then go to exchange my memory card order for the actual memory card sitting in front of me. I had the phone for literally 5 minutes.

    Now they tell me, they can't give me this memory card because they have to send it out for another order, and that if I still want to return it, I have to pay a $35 restocking fee. So I hand back the phone and tell them to go ahead and process the return and turn my old phone back on. I tell them I never would have accepted this phone nor made this purchase were it not for this promotion which they don't seem to be able to fulfill and that the sales person spent more time handling the phone than me. They don't care, $35 please.

    Then, they tell me they can't return the Note 7 because when they activated it they messed that up and basically didn't know how to return it and that I should go back to the other store, 30-45 mins away, to see if they know how. This is a Best Buy Mobile that can't sell me the item in front of me and that somehow doesn't know how to process a phone return.

    I go to the other store and explain the situation. They appear confused as to why the other store couldn't just sell me the card, but they understood that I was just over it. I returned the phone, after 3 hours and paid $35 to do so.

    I will never ever so much as buy a AA battery at a Best Buy again nor will I restrain myself from going into a tantrum bitchfest anytime I see someone wearing the color blue. I will tell everyone I know, everyone I ever meet, strangers on the street, random people out of the phone book if I can find a phone book, dead relatives, fictional characters, squirrels in my yard, trees, a ham sandwich, whatever, of my hatred of this store. I will be the Billy Graham of hatin' on Best Buy. I will show no inhibition and talk about Best Buy as if it was equal to some cross between ISIS, NAMBLA and Comcast. People in my life will start avoiding me just to not have to listen to my whining. Believe me, I was an only child and there is no limit to my ability to whine. Will I lie? No, I won't have to.

    Now I know many people didn't actually even get the phone they were promised Friday. But it actually would have worked out better for me in my case if they had just been sold out of the phone too. Should good customer service be defined as having a less terrible experience than the next person?

    Oh and I checked my carrier account and now that's all screwed up so I have fixing that to look forward to.
    08-21-2016 01:56 AM
  25. alejovh1#AC's Avatar
    Oh man that really stinks. I would be mad if that happened to me. If it makes you feel any better, the best buy stores near me are exactly the same. They have told me I couldn't return an item cause their system wouldn't let them. I refuse to buy a phone from best buy period. They are ignorant sales people.
    08-21-2016 09:00 AM
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