08-24-2016 01:50 PM
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  1. keepnitreel's Avatar
    They didn't know till a conference call to all the stores that week. Besides, everyone is still going to get one.
    Best buy made it seem like you would walk right out the store with your N7 and card, the same day..... A lot of people went with them because of that specific reason....
    I chose to claim the 256 Card online and wait 4-6 weeks. But guess what, my card is scheduled for delivery, Tuesday.. How ironic
    rushmore likes this.
    08-21-2016 12:36 PM
  2. DatBkdude's Avatar
    I have a best buy story, and its not that bad.

    My brother Pre-ordered a coral Blue note 7 through best buy..went and picked up the watch..
    This sat after not having any communication from best buy we decided to go in store. They did not have his phone in, but told him they have ONE note 7 in black in stock, and they could cancel his pre order and ring him up for this phone. So they cancelled the preorder they go in the ATT system and the upgrade still shows. They called a manager who than in turn called the AT&T regional manager who called CS to override. The manager apologized and said to him "even though you got the watch, we are going to give you a memory card for your trouble". They had to order it, and its not due until sept. but my brother was super happy..One of the FEW times Bestbuy has come through
    08-21-2016 02:14 PM
  3. rushmore's Avatar
    Best buy made it seem like you would walk right out the store with your N7 and card, the same day..... A lot of people went with them because of that specific reason....
    I chose to claim the 256 Card online and wait 4-6 weeks. But guess what, my card is scheduled for delivery, Tuesday.. How ironic
    True stuff. Samsung cut their stock to almost nothing and is why even Samsung orders are nearing eight weeks now.
    08-21-2016 02:15 PM
  4. Pippinsky's Avatar
    Loved my experience at bb today. Did the note7/s7 edge bogo. Got two gear fit 2's. A $200 dollar best buy gift card, with two more $50's to come. Sprint.
    Sadly, no more 256 GB cards . All in all very happy. My son ended up with a new s7 edge that he didn't even expect.
    Goodbye iOS . At least for two years!
    Carlo Villa likes this.
    08-21-2016 02:44 PM
  5. Torm558's Avatar
    Nice deal! Welcome to the dark side! (Former 6s plus owner)
    08-21-2016 02:47 PM
  6. Shaq Fu's Avatar
    Man you are a whiney entitled baby. There are so many more important things in life that this doesn't even register.
    No one will dispute you there, least of all me. And I didn’t have much going on this weekend so there was plenty of time to stew and fulfill the time honored tradition of going full Ragefest 2016 on the internet.

    If when I went in and handed them my phone, handled last by the worker putting it in the box right before they jumped off the factory roof, and they said, “certainly sir, that will be $35 for a restocking fee,” I would have said, “really...fine,” and be done with it.

    If they had said, “we don’t have any memory cards, and we honestly don’t know when we will,” I actually might have kept the phone and waited till the card came, or I at least wouldn’t have left initially with the phone. I’m actually thinking about still getting the phone directly just from AT&T after I calm down a bit, even if it’s after the promotion which I think ends the 28th. I don’t know, maybe I should wait and see what the new Google phones are like, just so every time I pick up my phone I don’t have a flashback and freak out. Also I was intending to that day to buy one of those Samsung 65” 4K’s they have on sale right now, but now I’m of course, not. That’s not important, though, ramble on.

    If they had initially said, “We have memory cards, but we won’t or don’t know if we can sell you one, and when you go to another store they’re going to be really confused as to why we won’t sell it to you,” I would probably be pissed, but just like normal pissed. Instead it was more like, “Here’s a memory card, all your wishes and dreams have come true, let’s set up that phone of yours, oh wait, you can’t have it, sucks to be you, still want to return it, that will be $35.”

    If they had said, “Wow you must be kinda pissed, let’s expeditiously process that phone return so you can go home and beat on a tree with a 8-iron,” instead of “at Best Buy Mobile we don’t seem to know how to process a return on a phone so GTFO, and we absolutely aren’t lying but just happen to be morons,” I still yes, to be honest, would hate them like I hate my neighbor’s labradoodle.

    But they did all that ****. Were they dishonest? I don’t know, they definitely didn’t tell me the truth. If they’re not dishonest, then they’re too stupid to know what they have, will have, can sell, or how to take back what they used to have.

    Them not getting memory cards for everybody sucks. Some things are out of their control; I understand that, but putting me through 3 hours of their horse****, then still wanting their $35 just in case I missed the point of how they can pretty much do whatever they want no matter how they treat their customers, is what yes, brought me to this state.
    08-21-2016 08:29 PM
  7. dpham00's Avatar
    Glad that you had a good experience!
    08-21-2016 08:55 PM
  8. rushmore's Avatar
    Usually Best Buy is amicable in resolving situations, if the situation is reasonable. Seems BB should have cut slack on the $35. Samsung appears to have not produced enough devices, or staged enough for launch. ATT and T-Mobile were especially shorted, based on BB and their own stores. Cards never had a chance to be in stock. That product was launched to retail last month.
    08-21-2016 08:57 PM
  9. chazglenn3's Avatar
    $200 Best Buy gift card?

    Posted via the Android Central App
    08-21-2016 09:12 PM
  10. soldier45's Avatar
    Welcome to the club. Took me about an hour Friday morning at BB and 256gb card installed. Also something the Iphone can't do...

    08-21-2016 09:15 PM
  11. pirarre's Avatar
    $200 Best Buy gift card?

    Posted via the Android Central App
    Yes...if you add a new line you get a $200 gift card.
    08-21-2016 10:46 PM
  12. pirarre's Avatar
    Seems pretty stupid on Best Buy's part to advertise the special if they only received 7/10ths of one card per store, don't it...
    Not really...

    You're still going to get the SD card. But not at the time you pick up the phone. Most likely the SD card will be ordered. Which I would bet money the customer would receive a lot sooner than if they had to do that Samsung Promotion online entry for the free SD card or Gear Fit 2.
    08-21-2016 10:52 PM
  13. buddhake's Avatar
    Since when is there a restocking fee on devices at BBY? Does it apply to unlocked and outright devices too? I only buy those and have returned and exchanged a number of them those year and never been even hinted at a restocking fee
    08-21-2016 10:59 PM
  14. archer75's Avatar
    Best buy made it seem like you would walk right out the store with your N7 and card, the same day..... A lot of people went with them because of that specific reason....
    read the small print. Pre-ordering doesn't guarantee you anything on release day. That really applies to any store.

    Since when is there a restocking fee on devices at BBY? Does it apply to unlocked and outright devices too? I only buy those and have returned and exchanged a number of them those year and never been even hinted at a restocking fee
    It applies on cell phones because every return has to be sent back to the manufacturer by best buy.
    08-21-2016 11:11 PM
  15. keepnitreel's Avatar
    read the small print. Pre-ordering doesn't guarantee you anything on release day. That really applies to any store
    And that's why I said "they made it seem like"...... Classic sales pitch is what they did
    08-21-2016 11:18 PM
  16. archer75's Avatar
    Also I was intending to that day to buy one of those Samsung 65” 4K’s they have on sale right now, but now I’m of course, not. That’s not important, though, ramble on.

    If they had initially said, “We have memory cards, but we won’t or don’t know if we can sell you one, and when you go to another store they’re going to be really confused as to why we won’t sell it to you,” I would probably be pissed, but just like normal pissed. Instead it was more like, “Here’s a memory card, all your wishes and dreams have come true, let’s set up that phone of yours, oh wait, you can’t have it, sucks to be you, still want to return it, that will be $35.”
    You'd still get a SD card. Just wait for stock. That's all. Not a big deal. Don't let emotion get the best of you. Life is short and 1st world problems really don't matter at all.

    And, FYI, you don't want a samsung 4k TV. The best LCD 4k you can get right now is the Vizio P series. The best, period, is the LG OLED. Both 2016 models. They both have Dolby Vision which is superior to HDR10. And in addition to dolby vision both vizio and LG support HDR10 as well. Cnet rates the vizio as the best LCD TV of the year.
    08-21-2016 11:18 PM
  17. archer75's Avatar
    And that's why I said "they made it seem like"...... Classic sales pitch is what they did
    Sales pitch means absolutely nothing. I thought in this day and age everyone could see through that BS? Read the small print, every time. It's why i'm not disappointed. I didn't have unrealistic expectations. And when they finally get SD cards it's being sent to my house! Awesome!

    Next i'll teach people how to buy cars. Because I guarantee most of you are doing it wrong.
    08-21-2016 11:21 PM
  18. Edgar5's Avatar
    Anyone else pre-order from Best Buy in store and still dont have the Note? Also, have you gotten any update as to when will you be getting it?

    Ordered blue. AT&T on the 3rd.
    08-21-2016 11:38 PM
  19. archer75's Avatar
    Anyone else pre-order from Best Buy in store and still dont have the Note? Also, have you gotten any update as to when will you be getting it?

    Ordered blue. AT&T on the 3rd.
    The black ones are out of stock. ETA 8/30. High demand and not enough supply. It's just the way these things go.
    08-21-2016 11:43 PM
  20. j_squared's Avatar
    I've rarely had a bad experience at BestBuy, and from my experience they stopped charging restocking fees. I've bought several phones and returned them within the 14 days without issue.

    As far as the phone goes I pre-ordered on the 16th in store, but still haven't been able to pick it up. An AT&T rep was in the store and explained that a lot of stores didn't get enough stock of the black. They did have a silver in stock and offered that, but opted to wait for the black phone.
    08-21-2016 11:48 PM
  21. buddhake's Avatar
    Nice. Best Buy just instituted this fee on unlocked phones and reduced the window to 14 days for unlocked devices even for elite members as of August 1. Ugh
    08-22-2016 02:02 AM
  22. Nostromo79's Avatar
    Best Buy was okay during the dawn of the DVD. Anyone recall when Best Buy employees were stripping the shelves of VHS titles and putting DVDs up there instead? I bought a portable DVD player, circa late-2001, which quickly went defective. Best Buy's 'tech-desk' sent my player out for repairs. After two weeks there'd been no word. Enter my girlfriend. She proceeded to bring her unique style of interfacing with customer service employees to the equation. We walked out of the store with a new DVD player and a voucher for five DVDs; those disc were rather pricey back then.

    .
    08-22-2016 06:09 AM
  23. Inders99's Avatar
    Good grief, it's a stupid card, nobody got cancer or something. I'd hate to see how you are going to handle issues in life that really matter.
    08-22-2016 06:25 AM
  24. Voxelflinger's Avatar
    It took 2 days and 3 hours per phone (2 phones) at Best Buy, I lost 30 GB of rollover data, lost my AT&T bonus monthly 5 GB of data and one memory card arrives in September. On the plus side we know the AT&T rep pretty good, The Best Buy mobile section know us pretty good and the Samsung rep gave us some really nice swag.

    I did have to call the main AT&T customer line to get my original plan and bonus back but still ended up losing the 30 GB rollover. I walked in with 62.12 GB of data on my plan and the next day I had 30 GB remaining. It is not like I use all the data but after dropping my grandfathered unlimited 2 years ago it is almost the same thing.

    The biggest issue is the Best Buy and AT&T systems do not talk to each other. As far as Best Buy goes they didn't charge us to put the screen protectors on and they really just were themselves even when the POS terminal rebooted during processing. The AT&T rep who help out on the 19th with the first phone even came in Saturday (he was off) to help process the second phone. The mobile group spent a lot of time with us while trying not to lose any other customers. We had a great time at the store.
    08-22-2016 08:12 AM
  25. Edgar5's Avatar
    The black ones are out of stock. ETA 8/30. High demand and not enough supply. It's just the way these things go.
    That's crazy, did they tell you this in person or via email?
    08-22-2016 09:22 AM
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