09-04-2016 02:26 PM
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  1. DatBkdude's Avatar
    THIS GUY

    Picked up the phone friday from an AT&T store by my house. Got home, put the phone on the charger and when I went to pick it up it was SUPER HOT. So I did what most humans would have done. I dropped the phone. Phone fell right on the corner and thats when my world shattered. Guess who cracked their 2 hour old Note 7 ??-screen-shot-2016-08-21-2.58.54-pm.png

    I spent Appx 4 hours on the phone with both AT&T and asurion. Asurion told me that they don't have any Note 7's in stock and would send me a Galaxy s7 Edge. The rep informed me "its the same phone, just without the pen" I proceeded to run down all of the differences between the devices. She was not happy. They also told me I had another option which is to wait 4-6 weeks for a device, and even then there was no guarantee of a note 7. I was highly annoyed.

    So after about an hour on the phone with AT&T and multiple managers later. I finally got a resolution.

    AT&T agreed to send me a brand new device, a free Case and screen protector...I GOT LUCKY.

    Now I take full responsibility for what I did to my device, but at the same time Asurion is terrible..

    So yeah..put a case on your phones people
    08-21-2016 02:03 PM
  2. Carlo Villa's Avatar
    Omg wow, thanks for sharing....as soon as i got my new Note7 I went to best buy and bought the SView cover, I will buy a screen protector tomorrow
    Delirious D likes this.
    08-21-2016 02:05 PM
  3. bhatech's Avatar
    Sorry to hear that and good on AT&T part to take care of their customer even though they didn't have to. And as far insurance goes they are all terrible and I never bother buying insurance. I put a case to protect and even by any chance I break my phone I rather spend money on repair that I have saved till now not paying that additional insurance from past several years.
    Hoggles, jlczl and BearlyFloats like this.
    08-21-2016 02:10 PM
  4. Blues Fan's Avatar
    Omg wow, thanks for sharing....as soon as i got my new Note7 I went to best buy and bought the SView cover, I will buy a screen protector tomorrow
    Those S view cases don't protect well against drops. I purchased a Supcase Unicorn Beetle almost two weeks before I got my phone and put it on right away. Not the best protection but better than nothing. Then on Friday I purchased a Tech21 Tactical XT case which is basically a Defender style case. No way I would ever leave this phones without a lot of protection on them and even with these cases it's not a sure thing.

    Wow to ATT though!!
    Carlo Villa likes this.
    08-21-2016 02:10 PM
  5. nfsw's Avatar
    So sad it happened to your phone on first day. And thank God you got a solution from AT&T.

    You are right. The case is a must accessory.

    Posted via Android Central App
    Carlo Villa likes this.
    08-21-2016 02:13 PM
  6. Carlo Villa's Avatar
    Hmmmm the Sview cover looks nice, but you're right, i might invest in another case, this case by the way cost me $63.59 at Best Buy 😔

    08-21-2016 02:14 PM
  7. jimd1050's Avatar
    Everyone busted me about how butt ugly my iBlason Armorbox case was on my Note 5! In 14 months, I dropped it three times - twice on a corner. Never cracked!

    Guess who cracked their 2 hour old Note 7 ??-note5.jpg

    I'll live with BUTT UGLY thanks - so much so, guess what my Note 7 went in at the AT&T Store before I walked out the door? Yep

    Guess who cracked their 2 hour old Note 7 ??-note7.jpg
    08-21-2016 02:27 PM
  8. Torm558's Avatar
    You know they make non ugly cases that can protect as well right? Lol
    08-21-2016 02:38 PM
  9. Carlo Villa's Avatar
    Haha that it is
    08-21-2016 02:38 PM
  10. badMojo69's Avatar
    Hate cases, but I'm going with this:https://www.amazon.com/gp/product/B0...cUvbUpU5352795

    Have a Ringke Crystal View case on ATM.
    08-21-2016 02:38 PM
  11. Jay Sacks's Avatar
    15 year verizon customer with 8 lines. I don't think verizon would have done that for me. I think AT&T did a great thing. Happy for the OP!
    08-21-2016 02:41 PM
  12. dpham00's Avatar
    Yeah this has happened before... Asurion doesn't have newly released devices at times and will give you what they consider to be an equivalent device (usually not what you would consider equivalent)
    08-21-2016 02:42 PM
  13. duke1231's Avatar
    Did your phone get super hot while using it, or just when it's charging? After using my phone for a little while, it gets super warm
    08-21-2016 02:54 PM
  14. donm527's Avatar
    Yeah just like the video of that guy dropping at three feet... Right at the corner/curve of screen . Probably the weakest part of glass regardless if gg5
    ohioratrodder and maiksu like this.
    08-21-2016 03:02 PM
  15. jackash0912's Avatar
    Why does everyone say unicorn beetle cases arent that great for drop protection? I had one on my note 4 the entire 2 years i had it. Dropped it too many times to count and my note 4 still looks brand new. Note 7 immediately went in a sup case as soon as I got it.
    08-21-2016 03:06 PM
  16. CehowardNote7's Avatar
    Why does everyone say unicorn beetle cases arent that great for drop protection? I had one on my note 4 the entire 2 years i had it. Dropped it too many times to count and my note 4 still looks brand new. Note 7 immediately went in a sup case as soon as I got it.
    We are twins!! My 2 year old Note 4, in Tough Armor case with Temp Glass, took many a fall, to the front, back side, the Note 4 is like brand new. When my Note 7 arrived, it went RIGHT INTO A TOUGH ARMOR CASE. I waited a couple hours while I was doing basic setup, and then the temp glass went..My Note 7, like my Note 4, never ever will see a NAKED day.. Of course others may think otherwise.. But we are on the same protective train. ..
    08-21-2016 03:42 PM
  17. dcooper830's Avatar
    Yeah I have tempered glass on plus an Otterbox Commuter case.... but as soon as the Defender becomes available ill get that!
    08-21-2016 04:56 PM
  18. felloffthetruck's Avatar
    Wow, That Gorilla Glass 5 is some tough stuff. Sorry for your loss.
    08-21-2016 05:25 PM
  19. felloffthetruck's Avatar
    Yeah I have tempered glass on plus an Otterbox Commuter case.... but as soon as the Defender becomes available ill get that!
    What glass do you have?
    08-21-2016 05:26 PM
  20. mgm83's Avatar
    Ouch.. That sucks. I dropped mine too but no cracks.. Obviously you have to pay the deductible?
    08-21-2016 05:31 PM
  21. dcooper830's Avatar
    What glass do you have?
    I just got this generic tempered glass off ebay... not sure what brand... but I got THREE for $25 shipped.

    ra535i and Carlo Villa like this.
    08-21-2016 06:18 PM
  22. dcooper830's Avatar
    oh.... and that says S7 Edge but they also had an for Note 7 and that's what I got....
    08-21-2016 06:19 PM
  23. Mustachio's Avatar
    Hate cases, but I'm going with this:https://www.amazon.com/gp/product/B0...cUvbUpU5353841

    Have a Ringke Crystal View case on ATM.
    I have a Ringke CV case on order...what do you think of it?
    08-21-2016 09:50 PM
  24. splash112's Avatar
    Nice of them to swap devices for you, doubt that would happen at o2
    08-21-2016 10:45 PM
  25. Hoggles's Avatar
    I just got this generic tempered glass off ebay... not sure what brand... but I got THREE for $25 shipped.

    https://uploads.tapatalk-cdn.com/2016...da061c58e6.jpg
    Let us know if it has adhesive all over, and not just the outside edges
    08-21-2016 10:50 PM
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