1. jwsk1111's Avatar
    How do I reset/unlock forgotten screen pattern?

    Got Note 7 yesterday. Have spent hours setting it up & its perfect to how I like it.
    Thought I would add all the security features: retina unlock, check... fingerprint unlock, check....
    Thought I would use a 'different' pattern than I've used on previous notes and IMMEDIATELY forgot the pattern. I've been locked out for hours (b/c with each fail, time to reattempt is extended. Am currently at 40 min.!)
    No 'Forgot Pattern' prompt displays.

    Tried ADM - nope
    Tried Google acct. - nope
    Tried Samsung acct. - nope
    Apparently, somewhere I checked box that said "Draw Pattern instead of using fingerprint recognition because of security policy." WTF!??
    08-21-2016 04:01 PM
  2. Mago27's Avatar
    hard reset
    08-21-2016 04:31 PM
  3. jwsk1111's Avatar
    Thank you responding! But how? When I can't get in?
    08-21-2016 04:44 PM
  4. Delirious D's Avatar
    Think it's power and volume down while phone is off
    08-21-2016 04:50 PM

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