1. souffoue's Avatar
    I was going to do a backup of my phone to my laptop. When I connected the phone to my laptop with the usb cable, open file explorer and opened my phone - it says "this folder is empty"? Anyone know why this is?

    When I go to settings on my phone .... storage, ....explore - my folders are there but some are empty, i.e., pictures (even though I have taken a lot).

    Thanks so much!
    08-22-2016 05:28 PM
  2. Sam_Gs7's Avatar
    Please report what kind of Phone is that : Here're some basic
    tests to carry on if you own a Samsung phone. Check this out

    1) Turned off the phone completely and connect the USB-Phone
    to the Laptop. You'll here a sound. When remove it emit a sond too

    2) Turn On the phone and coonected the USB-cable to the laptop this
    time around, you'll see the File explorer it says this folder is empty

    3) Remove the USB from laptop. Now unlock the Phone and connect
    the USB to Laptop again. This time the phone will display the
    20 or 32 GBs data on the File Explorer-Window

    If it doesn't is because the Phone driver is Not recognized by the Laptop
    Happens to Me until I read on the Web. That I've to install the

    Samsung Kies3 : This software install the driver in my PC to
    recognize the folders and other Phone functions. SeeYa!
    08-22-2016 06:14 PM
  3. souffoue's Avatar
    Sorry, I thought I had posted this in the Galaxy Note 7 forum -- I just got a Galaxy Note 7 (first Android). I will try your suggestions, thanks so much!
    Sam_Gs7 likes this.
    08-22-2016 10:02 PM
  4. Sam_Gs7's Avatar
    Hi souffoue: Just review the case and you're right: I was wrong..hehe!
    You posted in the right SubForum "Samsung Galaxy-Note7" I'm
    new like yourself. Getting familiar to Navigate on AC-Website

    If you don't have -SamsungKies3- Installed..downloaded from the Internet
    and then carry out the tests suggested. Report results for the records
    08-22-2016 10:45 PM
  5. souffoue's Avatar
    Hi souffoue: Just review the case and you're right: I was wrong..hehe!
    You posted in the right SubForum "Samsung Galaxy-Note7" I'm
    new like yourself. Getting familiar to Navigate on AC-Website

    If you don't have -SamsungKies3- Installed..downloaded from the Internet
    and then carry out the tests suggested. Report results for the records
    LOL no worries. Thanks so much for the suggestion. I'll check it out.
    08-22-2016 11:06 PM

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