09-04-2016 12:55 AM
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  1. aspenedelen's Avatar
    Will they will give you a brand new device? Can you pick it up at the Verizon store?

    Can you post a picture showing the cracked UAG/Note 7 ?
    I had to file a claim thru Asurion and they will send me out a device vrs being able to pick one up up at my local store unfortunately.
    08-25-2016 02:37 PM
  2. 1213 1213's Avatar
    They drop tested it. Doesn't mean it survived. :P
    felloffthetruck likes this.
    08-25-2016 03:27 PM
  3. aspenedelen's Avatar
    They drop tested it. Doesn't mean it survived. :P
    Ha ha, so so true. Doesn't mean s***
    benjamminh likes this.
    08-25-2016 03:29 PM
  4. Zaku77's Avatar
    My friend just dropped his about 4 feet onto carpet. It's in an otter box and has a glass screen protector. It shattered the screen. We will all be incredibly lucky if these last the 2 years that they need to. >_>
    08-25-2016 04:38 PM
  5. EnemiesInTheEnd's Avatar
    My friend just dropped his about 4 feet onto carpet. It's in an otter box and has a glass screen protector. It shattered the screen. We will all be incredibly lucky if these last the 2 years that they need to. >_>
    Yikes. Glad I passed on this phone.
    08-25-2016 04:43 PM
  6. tinybfk's Avatar
    My friend just dropped his about 4 feet onto carpet. It's in an otter box and has a glass screen protector. It shattered the screen. We will all be incredibly lucky if these last the 2 years that they need to. >_>
    In which OtterBox?
    08-25-2016 04:56 PM
  7. Zaku77's Avatar
    I didn't realize there was more than one, so I'm not sure.
    08-25-2016 04:58 PM
  8. avalvo's Avatar
    Great, I need to treat my new phone (when it arrives some day) like it was some kind of fragile swiss watch. What are these companies thinking?

    Sent from my SAMSUNG-SM-N915A using Tapatalk
    aspenedelen likes this.
    08-25-2016 05:16 PM
  9. BxChick's Avatar
    Wow that's messed up😣 I originally didnt wanna cover up this pretty phone, but ive decided to buy an otterbox defender asap! Ive had one for every device. The Griffin Survivor cases are really good too.
    aspenedelen likes this.
    08-25-2016 05:57 PM
  10. cbreze's Avatar
    You should not have to worry, you have Gorilla Glass 5 !

    I'm calling it Baby Glass 5
    Maybe monkey glass
    08-25-2016 06:02 PM
  11. aspenedelen's Avatar
    Wow that's messed up😣 I originally didnt wanna cover up this pretty phone, but ive decided to buy an otterbox defender asap! Ive had one for every device. The Griffin Survivor cases are really good too.
    I'll look into the Griffin Survivor.

    Samsung us going to have major problems with this dual edge I'm afraid. Any person who uses the N7 in any remote way that other than having it sit on a desk is risking a easy cracked screen.
    08-25-2016 06:04 PM
  12. Robster33's Avatar
    Pretty obvious the phone has landed on the edge part of screen as its not covered, just bad luck, how can it be fully protected in a case anyway or you couldn't use the edges. Its the PHONE not the case. Wouldn't of happened with a 6S plus in a UAG.
    08-25-2016 06:32 PM
  13. aspenedelen's Avatar
    Pretty obvious the phone has landed on the edge part of screen as its not covered, just bad luck, how can it be fully protected in a case anyway or you couldn't use the edges. Its the PHONE not the case. Wouldn't of happened with a 6S plus in a UAG.
    Wouldn't have happened with my UAG case and my N3 either
    08-25-2016 06:33 PM
  14. hacker79's Avatar
    I just cracked my note 7 screen this morning. It slid off the arm of my chair when my daughter jumped on to my lap. Even though it fell on to carpet the top front left corner hit the top of the base board on the way down. It wasn't much of a fall. I didn't even pick it up right away after it fell as it is only a couple feet, but to my surprise when I did finally pick up my phone I saw my beautiful screen was cracked. Ironically, my dbrand wrap came in the mail today. If it had come a day sooner, my phone probably would not have been slippery enough to slide off the arm of the chair....lol
    08-25-2016 06:34 PM
  15. Idelgado782's Avatar
    This really makes me scared about using my phone. There seem to be a lot of threads in here about people cracking their screen and haven't even had it for more than a week. One guy posted it happened within 3 hrs. I also have bulky cases because I hate having to cover up such a beautiful phone. I wonder how Samsung tested the screens for they put the phones in mass production.
    08-25-2016 06:35 PM
  16. aspenedelen's Avatar
    I just cracked my note 7 screen this morning. It slid off the arm of my chair when my daughter jumped on to my lap. Even though it fell on to carpet the top front left corner hit the top of the base board on the way down. It wasn't much of a fall. I didn't even pick it up right away after it fell as it is only a couple feet, but to my surprise when I did finally pick up my phone I saw my beautiful screen was cracked. Ironically, my dbrand wrap came in the mail today. If it had come a day sooner, my phone probably would not have been slippery enough to slide off the arm of the chair....lol
    Ughhh....that's sucks! Sorry to hear that. I presume that you have insurance and will get another one?
    08-25-2016 06:37 PM
  17. aspenedelen's Avatar
    This really makes me scared about using my phone. There seem to be a lot of threads in here about people cracking their screen and haven't even had it for more than a week. One guy posted it happened within 3 hrs. I also have bulky cases because I hate having to cover up such a beautiful phone. I wonder how Samsung tested the screens for they put the phones in mass production.
    I'll tell you how Sammy did it. Sammy DIDN'T because if they would have they would have seen that even a slight drop on any portion of the screen is going to Crack it. They know it's what people want to see, the latest and greatest, the edgiest phone on the market. That is what people are going to buy.
    08-25-2016 06:40 PM
  18. hacker79's Avatar
    Ughhh....that's sucks! Sorry to hear that. I presume that you have insurance and will get another one?
    I have jump with T-Mobile. You still have to pay like $179 out of pocket. So im probably going to wait a little bit as this crack is only on the blue metal part and not on the actual display part or where you touch on the screen. Plus im curious to see if i get anymore cracks over the next couple weeks. It would seem the glass is pretty weak on the curved part. It looks like mine hit right where the glass and metal side meet.
    08-25-2016 06:46 PM
  19. bembol's Avatar
    Sorry to hear. I get it not using a case is amazing feeling but the price you pay is costly. I don't buy insurance or any extra warranty either.

    It only take ONE drop where I had enough of this whole using it NAKED after what happened with my Graphite OnePlus 3, just a week old too. I was lucky with was just a small chip/dent and it only cost me $40 since I sold it for $550. A few weeks ago I was very fortunate that my Samsung Galaxy S7 edge fell from chest high and NOTHING HAPPENED not a single scratch or chip though it was on a Spigen Ultra Hybrid case thankfully.

    Am I getting careless or simply lucky, since 2009 I only dropped 2 phones. This isn't my year. LOL

    The Note 7 is far more slippery than the OnePlus 3 and there's no way I'm taking it out of the house until I get my Spigen Slim Armour case/wallet & Super Shieldz Tempered Glass.
    08-25-2016 06:47 PM
  20. wpd214's Avatar
    I had my note 1 day. Day 2 I dropped it about two feet with a UAG case on it. Shattered the screen. Had to do Asurion claim. Luckily they allowed me to purchase additional phone and will reimburse me.
    08-25-2016 07:02 PM
  21. aspenedelen's Avatar
    I had my note 1 day. Day 2 I dropped it about two feet with a UAG case on it. Shattered the screen. Had to do Asurion claim. Luckily they allowed me to purchase additional phone and will reimburse me.
    That seriously bad. The more and more I read about this Edge screen the more I realize Sammy didn't do their due diligence with making the weakest point as strong as possible. Honestly I love the Note series because of the Spen but I swear if this happens again I'm done and I'll be looking for a more practical high end phone
    08-25-2016 07:06 PM
  22. Robster33's Avatar
    Wouldn't have happened with my UAG case and my N3 either
    No it wouldn't of. Edge screens are always going to be a problem, screen protectors don't work either.
    08-25-2016 07:17 PM
  23. wpd214's Avatar
    That seriously bad. The more and more I read about this Edge screen the more I realize Sammy didn't do their due diligence with making the weakest point as strong as possible. Honestly I love the Note series because of the Spen but I swear if this happens again I'm done and I'll be looking for a more practical high end phone
    I was absolutely sick to my stomach. I had more phones than I would like to admit. This was the most minimal drop ive EVER had and first phone I have shattered. I've always had UAG cases on my phones. Not sure what happened this time.
    08-25-2016 07:33 PM
  24. BxChick's Avatar
    I'll look into the Griffin Survivor.

    Samsung us going to have major problems with this dual edge I'm afraid. Any person who uses the N7 in any remote way that other than having it sit on a desk is risking a easy cracked screen.
    I'm so sorry your phone cracked!!! Hopefully you'll get a new replacement asap!!!!
    aspenedelen likes this.
    08-25-2016 07:40 PM
  25. Guyinbox's Avatar
    I have jump with T-Mobile. You still have to pay like $179 out of pocket. So im probably going to wait a little bit as this crack is only on the blue metal part and not on the actual display part or where you touch on the screen. Plus im curious to see if i get anymore cracks over the next couple weeks. It would seem the glass is pretty weak on the curved part. It looks like mine hit right where the glass and metal side meet.
    This is similar to what happened to my brother's s7 edge. Dropped it taking it out of his pocket onto his kitchen floor in a spigen neo hybrid case and the lower left portion by the multitasking capacitive button cracked. He was going to keep using it but after a few weeks the crack ran all the way up the screen. $175 on jump insurance.
    08-25-2016 07:42 PM
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