09-04-2016 12:55 AM
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  1. aspenedelen's Avatar
    This is similar to what happened to my brother's s7 edge. Dropped it taking it out of his pocket onto his kitchen floor in a spigen neo hybrid case and the lower left portion by the multitasking capacitive button cracked. He was going to keep using it but after a few weeks the crack ran all the way up the screen. $175 on jump insurance.
    Seems to be a common theme going on when ppl drop them. Any Sammy reps on this thread that are willing to pipe in? I'd love to hear a response
    08-25-2016 07:50 PM
  2. jordans0nly's Avatar
    I am insured thru Asurion.
    More than likely they'll have to send a new one. No refurbished stock yet.
    aspenedelen likes this.
    08-25-2016 07:50 PM
  3. aspenedelen's Avatar
    More than likely they'll have to send a new one. No refurbished stock yet.
    That's what I'm gunning for. Since all I've been very gotten is refurbs, how does one tell without it saying "refurb" that's it's a refurbished or new?
    08-25-2016 07:51 PM
  4. Morty2264's Avatar
    NOOOO! I am so sorry! Hopefully your carrier/warranty will be able to compensate you.

    Breaking my screen is a nightmare to me... So I empathize!
    aspenedelen likes this.
    08-25-2016 09:07 PM
  5. aspenedelen's Avatar
    NOOOO! I am so sorry! Hopefully your carrier/warranty will be able to compensate you.

    Breaking my screen is a nightmare to me... So I empathize!
    Big Red hooked me up with the insurance I had taken out three days prior thru Asurion. I signed the affidavit today and Asurion sent me a email asking some general questions then took a payment of $199 and a N7 will be arriving tomorrow afternoon.

    Defender Case is on order btw
    libra89 and jordans0nly like this.
    08-25-2016 09:14 PM
  6. Morty2264's Avatar
    Big Red hooked me up with the insurance I had taken out three days prior thru Asurion. I signed the affidavit today and Asurion sent me a email asking some general questions then took a payment of $199 and a N7 will be arriving tomorrow afternoon.

    Defender Case is on order btw
    That's great! Happy for you!
    aspenedelen likes this.
    08-25-2016 09:19 PM
  7. dobo84's Avatar
    I am insured thru Asurion.
    Really think with these curved edges it just depends how it hits the ground that will determine the damage. Like catching the edge just right.
    08-25-2016 09:23 PM
  8. andrew_ackley's Avatar
    Yeah, it happened. Tbe UAG case failed to do its job. The center left Edge screen cracked. Freaking pissed to holy hell!!
    It's that edge screen. Very hard to protect. Insurance is mandatory with a $800 phone really. I broke 2 s7 edge with a speck candy shell on one and OtterBox on the other. Even with a case drops can kill it.

    I like to test a case by putting water on a table. I drop the phone face down on the water and if the screen itself gets wet you'll know there will be an impact if you drop it.
    aspenedelen and lv2bsilly like this.
    08-25-2016 09:23 PM
  9. magichoward's Avatar
    Most countries dont offer insurance.. This new glass seems a major mistake
    08-26-2016 02:10 AM
  10. avivzan's Avatar
    note 3 is kind of a tank i drop it also countless times without a case and nothing happened to it except some cosmetic bumps so i think most of the credit should be to the note 3 rather than then the UAG case.
    aspenedelen and debdroid1a like this.
    08-26-2016 03:15 AM
  11. oldtimefighter's Avatar
    Yeah, it happened. Tbe UAG case failed to do its job. The center left Edge screen cracked. Freaking pissed to holy hell!!
    Yep, sometimes glass cracks even when it's protected when dropped (that sucks) in other news gravity is still working.

    When I read N7 I thought you were referring to a Nexus 7 at first... The abbreviation GS7 may be a better one for that device.
    aspenedelen and jordans0nly like this.
    08-26-2016 07:30 AM
  12. aspenedelen's Avatar
    note 3 is kind of a tank i drop it also countless times without a case and nothing happened to it except some cosmetic bumps so i think most of the credit should be to the note 3 rather than then the UAG case.
    Agree it's a tank but I do disagree the case doesn't have a lot to do with it. In my case at least I bet I dropped the N3 fifty times btw myself in my professional environment and my children. Most of the time it came out unscathed other than the really hard drops. In my case a case definitely helped
    08-26-2016 07:33 AM
  13. monsieurms's Avatar
    Yeah, it happened. Tbe UAG case failed to do its job. The center left Edge screen cracked. Freaking pissed to holy hell!!
    It seems like with every release we see a story like this.

    It is so sad. I'd be seriously pissed too.
    aspenedelen likes this.
    08-26-2016 09:27 AM
  14. felloffthetruck's Avatar
    Maybe monkey glass
    Yes, New name for Gorilla Glass 5 = Monkey Glass 5 ............I like that one.
    aspenedelen and libra89 like this.
    08-26-2016 09:58 AM
  15. felloffthetruck's Avatar
    This case from Best Buy turns your Note 7 into a phone with no edges.

    aspenedelen likes this.
    08-26-2016 10:02 AM
  16. aspenedelen's Avatar
    This case from Best Buy turns your Note 7 into a phone with no edges.

    Awesome, thanks for the post
    Kimberly Rowan likes this.
    08-26-2016 10:11 AM
  17. iamdld's Avatar
    Hahaha...man, this is such truth right there. I have been saying this for a long while now, but I just don't understand this type of thinking. Beautiful phones that are supposed to stand out but that don't because of these fugly cases to protect it in. It would be like buying a super nice sports car and then wrapping it with black rubber all around it, making it look stupid. But hey, it still drives fast and handles well! Jeez...phones like the one plus 3 can perform just as nice for so much lower of a cost. Marketing and advertising works though, as proven by Samsung.
    I don't care if my phone stands out at all and marketing has absolutely nothing to do with my purchase. My previous phones were the Nexus 5, Note 4 and Nexus 6p. The phone has the best display ever on a smart phone, amazing camera and wireless charging, all upgrades from the 6p. The S pen is also unique and I find a lot of use in it. There is a reason that many reviews say that the Note 7 is the best phone so far this year.

    As far as cases go, I would compare them to a new paint job on the sports car. You maintain all of the features and it keeps things looking nice and fresh. Cases add protection, grip and quick and easy customization. They also add a little piece of mind which is priceless.
    aspenedelen likes this.
    08-26-2016 11:06 AM
  18. aspenedelen's Avatar
    I don't care if my phone stands out at all and marketing has absolutely nothing to do with my purchase. My previous phones were the Nexus 5, Note 4 and Nexus 6p. The phone has the best display ever on a smart phone, amazing camera and wireless charging, all upgrades from the 6p. The S pen is also unique and I find a lot of use in it. There is a reason that many reviews say that the Note 7 is the best phone so far this year.

    As far as cases go, I would compare them to a new paint job on the sports car. You maintain all of the features and it keeps things looking nice and fresh. Cases add protection, grip and quick and easy customization. They also add a little piece of mind which is priceless.
    Very Well Stated
    08-26-2016 11:10 AM
  19. drusum's Avatar
    Drop Test video. The screen gets dropped over 50 times on the front of the phone and still works. It's definitely the back and the edges that you need to worry about.

    08-26-2016 05:08 PM
  20. donm527's Avatar
    Uh yeah... I'm pretty disappointed the N7 cracked on first drop to back and front. from 1 meter. On the first try at each side.

    Drop Test video. The screen gets dropped over 50 times on the front of the phone and still works. It's definitely the back and the edges that you need to worry about.

    08-26-2016 05:21 PM
  21. Kimberly Rowan's Avatar
    I had the Otter Box case on mine when it hit the ground and shattered my screen. I too have insurance but I swear this screen is not better than the note 3. I have dropped that phone from the top of a flight of stairs and it doesn't have a scratch on it and it only had a caseology thin case.
    08-26-2016 05:33 PM
  22. Kimberly Rowan's Avatar
    LMAO I said the same thing. This new glass isnt worth its weight in anything. Its a shame you pay 950 for a phone that's supposed to be better and it cant even pass the screen test. I mean without the damn screen the phone is worthless. AMEN to the monkey glass.
    08-26-2016 05:38 PM
  23. ThrottleJohnny's Avatar
    It may sound weird, but with these new glass phones I feel like the more careful you are, the greater the chance for an accident. I carry my phone naked, throw it in my pocket with whatever, throw it on the seat when I get in the car, I even sat on it at a baseball game. No scratches, drops or anything . I refuse to be hostage to a phone.

    Now I'm certainly not recommending that to the masses, but my experience has been, the more you fuss over something, the more fragile it becomes.

    Sorry. No one should have to deal with a new broken phone
    08-26-2016 05:40 PM
  24. Kimberly Rowan's Avatar
    If it didn't run so slow now I wouldn't have upgraded. I love my note 3. Nothing has destroyed it and trust me its been without a case or a screen protector and hit the pavement on many occasions but yet it still looks great.
    08-26-2016 05:42 PM
  25. lizcardenas's Avatar
    Try the note 4 I really like it.
    08-26-2016 05:46 PM
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