09-17-2017 10:37 AM
48 12
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  1. Cowboy8467's Avatar
    Has this happened with anyone else? I usually don't like to use the ringtones that come preinstalled on the phone, so one of the first things that I did was go to Zedge and download some ringtones that are suitable for an office environment. Even after repeatedly selecting a basic ringtone for my phone calls it seems like the phone reverts back to AT&T Firefly ringtone after every restart.

    Anyone else experienced this?
    08-25-2016 07:23 AM
  2. B. Diddy's Avatar
    Are the custom tones stored in the Ringtones directory on Internal Storage, or on an SD card? Or did you use the Zedge app to set the ringtone (rather than downloading from the Zedge website)?
    08-25-2016 12:31 PM
  3. Cowboy8467's Avatar
    Stored on internal storage, and I used the Zedge app to set the ringtone. Once I've done that however, the ringtones that I've downloaded show up in the list of available ringtones in settings.
    08-25-2016 02:05 PM
  4. B. Diddy's Avatar
    I wonder if it might be an issue with the Zedge app. Try downloading the ringtone from the Zedge website (either on your phone browser or your computer browser), then move that file to the Ringtones directory on your main user directory (on Internal Storage). Does it still revert back to default?
    08-26-2016 02:34 AM
  5. Cowboy8467's Avatar
    I wonder if it might be an issue with the Zedge app. Try downloading the ringtone from the Zedge website (either on your phone browser or your computer browser), then move that file to the Ringtones directory on your main user directory (on Internal Storage). Does it still revert back to default?
    Frustratingly enough, it doesn't appear that the ringtone I want is available through the website, I can only find it on the app. If it continues to revert I will try to do it with a different ringtone that is available both in the app and on the website.

    Edit: I tried uninstalling and re-installing the Zedge app, then re downloading the ringtone I want. After rebooting my phone it held, so hopefully it's been fixed now. Thanks for your help!
    B. Diddy likes this.
    08-26-2016 09:12 AM
  6. smooth4lyfe's Avatar
    This same thing used to happen to me on my Note 5 and my Galaxy S6...it even happened when I switched another pre-installed ringtone it always reverted back to some other one...I could never figure out why

    Now on my Note 7 it doesn't do it *fingers crossed*
    08-26-2016 09:15 AM
  7. Cowboy8467's Avatar
    Ugh, nevermind, it reverted back to default again. I'm going to keep playing around with it to try and figure out what's going on.
    08-26-2016 11:09 AM
  8. verks's Avatar
    Happening to me too. I haven't figured out why either. I'm using ringtones I've had for years. Not from an app.
    08-26-2016 11:14 AM
  9. B. Diddy's Avatar
    Ugh, nevermind, it reverted back to default again. I'm going to keep playing around with it to try and figure out what's going on.
    Zedge's website has a pretty lousy search function, so it might still be there, but just hard to find. What's it called?
    08-26-2016 11:20 AM
  10. Cowboy8467's Avatar
    Exact name is Executive_Ringtone-notification_sound-1798956
    08-26-2016 11:21 AM
  11. B. Diddy's Avatar
    08-26-2016 02:26 PM
  12. Kelly Kearns's Avatar
    You can also try going to my files and move it from your Zedge folder to the ring tones and then choose it though the sounds menu.
    Cowboy8467 likes this.
    08-26-2016 02:31 PM
  13. brau0303's Avatar
    I had an issue, then I copied my preferred audio files form storage card to device storage (folders - Ringtones, Notifications, Alarms) no issues since.

    Cheers,
    BR
    Cowboy8467 likes this.
    08-26-2016 02:48 PM
  14. Cowboy8467's Avatar
    Yep, that's the one, thanks. I've given it another shot, I downloaded it to my computer and then transferred it over manually to the ringtone folder specifically on my phone. I hope it will hold up.
    B. Diddy likes this.
    08-27-2016 11:47 AM
  15. guinnkevinr's Avatar
    Happened to me with pre installed ringtone. Just checked and it was back on the initial att firefly or whatever it's called. Changed it again and going to keep an eye on it.
    ghylton8713 likes this.
    08-27-2016 02:34 PM
  16. Kelly Kearns's Avatar
    Has anyone tried using My Files and moved the ring tone from the Zedge folder or wherever it is, to the ring tone folder?

    Also if you go to sounds from the menu and choose "add" try and add the ring tone that way?
    08-27-2016 02:37 PM
  17. French's Avatar
    I'm having this same issue on my Verizon phone (only reverting back to the Verizon Airwaves tone, not AT&T).

    I've tried moving the files to my memory card, I've tried moving them back to the phone, I've selected them, reselected them, etc. They simply won't "stick". It always reverts back to VZW ringtone after a reboot, though sometimes it takes several minutes after the reboot. There is another thread here about it.
    08-27-2016 03:05 PM
  18. B. Diddy's Avatar
    Yep, that's the one, thanks. I've given it another shot, I downloaded it to my computer and then transferred it over manually to the ringtone folder specifically on my phone. I hope it will hold up.
    Keeping fingers crossed. FYI, the way to find the ringtone on the Zedge site is to enter "zedge.net/ringtone/nnn," where nnn is the string of digits at the end of the ringtone you mentioned (in this case, 1798956).
    Cowboy8467 likes this.
    08-27-2016 09:18 PM
  19. z28marols1's Avatar
    VZW Note 7 here, I am having the same problem since I got the phone on 8/18. Using the same ringtone I have on 4 other phones. Out of curiosity I changed it to another built in ringtone but it still defaulted back to Airwaves after an arbitrary amount of time, usually a couple of hours. This is getting frustrating as I absolutely loathe that ringtone lol. I thought it might have something to do with storage being encrypted but I don't have the same problem on my nexus 6 which is also encrypted.
    08-28-2016 09:20 AM
  20. French's Avatar
    VZW Note 7 here, I am having the same problem since I got the phone on 8/18. .... This is getting frustrating as I absolutely loathe that ringtone LOL.
    They take away Samsung Cloud (presumably to get their grubby little paws on our data/make us pay THEM for more storage for their backup system), they take away the ability to schedule reboots, they give us THEIR version of the system menu which is ugly and confusing and not organized (presumably to make it easier on their tech support)...and then after ALL that I have to hear their #*&% ringtone when I get a call??!!! Infuriating I tell you.
    08-28-2016 09:40 AM
  21. Kelly Kearns's Avatar
    Guys since it isn't just one carrier, you all should report this to Samsung. After enough do it will trigger and internal investigation. It is the best way to get an update to correct it.

    Use your Samsung Plus app, video call (you don't have to turn your camera on) and report what is happening. Make sure they know it isn't happening just with custom ring tones.
    Cowboy8467 likes this.
    08-28-2016 10:20 AM
  22. XzombieX66's Avatar
    Guys since it isn't just one carrier, you all should report this to Samsung. After enough do it will trigger and internal investigation. It is the best way to get an update to correct it.

    Use your Samsung Plus app, video call (you don't have to turn your camera on) and report what is happening. Make sure they know it isn't happening just with custom ring tones.
    I'am having this issue as well on my Verizon Variant, I called Samsung and they just said if I have already factory reset it that i need to exchange the phone, cause its broke lol. I explained to him this is a software issue that its happening on other carriers as well.
    08-30-2016 03:44 PM
  23. French's Avatar
    I'am having this issue as well on my Verizon Variant, I called Samsung and they just said if I have already factory reset it that i need to exchange the phone, cause its broke lol. I explained to him this is a software issue that its happening on other carriers as well.
    OMG what nonsense! I can't stand that the end all be all answer is ALWAYS a factory reset. Uh no not always.
    08-30-2016 03:48 PM
  24. XzombieX66's Avatar
    I created a thread on the Verizon community page


    https://community.verizonwireless.com/thread/917191
    B. Diddy likes this.
    08-31-2016 10:22 AM
  25. French's Avatar
    Ok., well, with tail between my legs I'm here to say that I did a FDR this morning. I did not install anything from back up and I'm FAR from done installing my apps, but I am doing everything from scratch. Including settings, home screens, edge panels, etc. I've rebooted at least 3 times during this process and so far my custom ringtones are sticking.

    I'll update if that changes. The one app I'm concerned with is Light Flow...and in fact I might install that sooner than later to see if that changes the ringtone thing.
    08-31-2016 12:35 PM
48 12

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