08-29-2016 04:29 PM
55 123
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  1. recDNA's Avatar
    I have a screen sensitivity issue and originally used smart switch. Unfortunately I did reset and reinstall everything clean. Didn't even use smart switch for pics or messages (which I miss) but it did not help my issue. Obviously it helps with many people. Not with others. Ironically, after a clean setup, using a link from Twitter to Boston Globe I got the damn "Hello Comcast user you have won a new blah blah blah popup." Ironic that I had no problem before but I got that last night. I usually get Hello Verizon user blah blah. Somehow they knew I was on Comcast wifi even on a 100% clean phone just set up from scratch. I switched default from Samsung browser to Free Adblocker browser. Hopefully that takes care of it. Always something.
    08-28-2016 08:32 AM
  2. Kelly Kearns's Avatar
    In my experience, Verizon phones are always the most difficult to deal with issues, no matter what the issue is. It is always just easier room troubleshoot a TMO or AT&T phone.
    recDNA likes this.
    08-28-2016 08:40 AM
  3. Android Optimizer's Avatar
    I used Smart Switch from my S7E and I dont have any lag.
    Maybe it depends on the number of apps. I'm not a heavy app user, so not a lot was moved over.
    I'm beginning to be concerned Smart Switch is the culprit.
    I'm pretty convinced that's exactly the problem. Either Smart Switch, or recovering from Google will replicate the apps you had. I noticed that there are apps that appeared twice after the smart switch because Samsung or other vendors have made changes to them, but not made them a new version of the same app.
    Like badMojo69 I used Smart Switch, and haven't had any problems. Since there are people who transferred over apps, messages, images, videos, etc using Smart Switch, and haven't had any problems I don't see any evidence that can blame Smart Switch itself. I don't believe number of apps transferred over would have any significance either unless you start storing those apps on a very slow SD card and executing from there. I had no duplicate apps after transfer, and if I recall correctly I believe I even saw Smart Switch mention that if it detected the same app already on the phone as the one being moved over it would not move the one from the old phone. I also believe Smart Switch reported that it copies apps over, but not the app's settings.
    torbatch1, Can you say for sure that you experienced the problems directly after Smart Switch and that you hadn't loaded up some problematic app in-between copying over the apps with Smart Switch and encountering your lag? Are there any apps you launched before your lag/slow experiences before that you didn't launch before testing this time around? Did you configure any of the apps (or settings for some of the Samsung/Google apps) in a certain way the first time, but not set them the same way after your reset. There are a lot of variables unaccounted for. I suspect it is not the copying of the apps that caused your problem, but some setting you set in one (or more) of those apps (or the Note 7 settings) the first time around that you didn't set the second time after your system reset.
    08-28-2016 08:57 AM
  4. Kelly Kearns's Avatar
    Like badMojo69 I used Smart Switch, and haven't had any problems. Since there are people who transferred over apps, messages, images, videos, etc using Smart Switch, and haven't had any problems I don't see any evidence that can blame Smart Switch itself. I don't believe number of apps transferred over would have any significance either unless you start storing those apps on a very slow SD card and executing from there. I had no duplicate apps after transfer, and if I recall correctly I believe I even saw Smart Switch mention that if it detected the same app already on the phone as the one being moved over it would not move the one from the old phone. I also believe Smart Switch reported that it copies apps over, but not the app's settings.
    torbatch1, Can you say for sure that you experienced the problems directly after Smart Switch and that you hadn't loaded up some problematic app in-between copying over the apps with Smart Switch and encountering your lag? Are there any apps you launched before your lag/slow experiences before that you didn't launch before testing this time around? Did you configure any of the apps (or settings for some of the Samsung/Google apps) in a certain way the first time, but not set them the same way after your reset. There are a lot of variables unaccounted for. I suspect it is not the copying of the apps that caused your problem, but some setting you set in one (or more) of those apps (or the Note 7 settings) the first time around that you didn't set the second time after your system reset.
    Samsung agrees that it is a good chance Smart Switch is causing problems or restore is, if settings and apps are moved over. Pictures, texts, etc shouldn't be an issue.

    Something bloggers here also think that is a good change of the majority of the problems as they have experienced some of this themselves.

    Sometimes you get lucky and nothing bad happens.
    Shamshi-Adad likes this.
    08-28-2016 09:00 AM
  5. Android Optimizer's Avatar
    In my experience, Verizon phones are always the most difficult to deal with issues, no matter what the issue is. It is always just easier room troubleshoot a TMO or AT&T phone.
    Aside from it possibly being more difficult to get in touch with a Verizon support rep then a T-Mobile or AT&T rep I don't see any reason why that would be. The Verizon hardware is the same hardware as the other carriers, and aside from the carrier specific apps that are unique to each the software should be as well. Its not like the Verizon phones are coded with a buggier OS than the others.


    Sometimes you get lucky and nothing bad happens.
    Computers and phones run on a very structured analytical system, and are very bound by the laws of science and math. Aside from a hardware manufacturing defect (like something not being soldered the same way on two pieces of hardware) there shouldn't be any luck involved. If myself and another Verizon user are both using Note 7 phones, and we have the exact same apps and settings in everything on our phones then there is no reason one would preform different than the other. If however one of us has a setting configured different than the other, or one has something running in the background that the other does not then that would account for differences. If two people copy over the same things using Smart Switch and one has a problem and the other doesn't its almost guaranteed that the one with the problem either set a setting in that app (or their system) differently, or the one with the problem is running something conflicting in the background. The only way I can see Smart Switch being in any way related to the problem would be if the app/data was corrupted during the transfer over (either via wifi or the cable), but I find that unlikely and suspect that the system would report that error in copying and abort the transfer in that situation.
    08-28-2016 09:19 AM
  6. Kelly Kearns's Avatar
    It isn't about the rep. It is always more difficult for Verizon phones.

    With the Note 5 many Verizon people had a high standby while on wifi.

    While hardware is the same, software is not the same. Verizon also removes more options than anyone else. Verizon doesn't even have the Grace UI on the Note 7.

    All carriers have their own software and sometimes that causes a problem just for their users.
    recDNA and Shamshi-Adad like this.
    08-28-2016 09:30 AM
  7. MizWylie's Avatar
    The only thing I use Smart Switch for is my call log because I'm horrible at saving phone numbers for people in my Guard unit and business calls I made.

    I'm always like "oh yeah, so and so is 406-309"

    I remember people by their phone prefix ๐Ÿ˜‚
    08-28-2016 09:34 AM
  8. Kelly Kearns's Avatar
    The only thing I use Smart Switch for is my call log because I'm horrible at saving phone numbers for people in my Guard unit and business calls I made.

    I'm always like "oh yeah, so and so is 406-309"

    I remember people by their phone prefix ๐Ÿ˜‚
    There is a Samsung back up in back up and restore for that.. Unless you are on Verizon. In the past they have always removed that.
    torbach1 likes this.
    08-28-2016 09:35 AM
  9. erasat's Avatar
    I don't have the Note 7 as I'm still considering it but I'm too happy right now with my S7 edge and my 2 weeks old Axon 7, so I think I'll pass for now.

    BUT, take in consideration something, when you use Smart Switch and select to copy the settings from your old phone, it's possible that people with previous Samsung phones and Touchwiz versions may be having issues as it passes all settings including Wallpapers and other Touchwiz launcher things that may not play fine with the new Touchwiz version, too many differences between even the S7 edge's launcher and the Note 7 one.

    My theory is that maybe, and I say, maybe people with weird lag are most likely coming from previous Samsung phones, if there are people coming from other OEM and used Smart Switch will be good to know if they are experiencing it also or not. The more people participate in this the better.
    Kelly Kearns likes this.
    08-28-2016 09:39 AM
  10. Kelly Kearns's Avatar
    I don't have the Note 7 as I'm still considering it but I'm too happy right now with my S7 edge and my 2 weeks old Axon 7, so I think I'll pass for now.

    BUT, take in consideration something, when you use Smart Switch and select to copy the settings from your old phone, it's possible that people with previous Samsung phones and Touchwiz versions may be having issues as it passes all settings including Wallpapers and other Touchwiz launcher things that may not play fine with the new Touchwiz version, too many differences between even the S7 edge's launcher and the Note 7 one.

    My theory is that maybe, and I say, maybe people with weird lag are most likely coming from previous Samsung phones, if there are people coming from other OEM and used Smart Switch will be good to know if they are experiencing it also or not. The more people participate in this the better.
    A lot of those people having seem to be using Smart Switch. The one time I used it, I ended up witj the media server bug I'm still trying to get rid of.
    08-28-2016 09:46 AM
  11. jackash0912's Avatar
    I used SS to bring over photos. First time I used it and I was trying to only bring photos over from the phone, not SD. Well it brought over 3 copies of my SD folder (over 3k photos each copy)... ended up taking up over 40gb of my phone's internal storage without my knowledge. I obviously fixed it, but still it was a mess.

    I haven't noticed any lag, but I only brought over photos I think. I tried messages and call logs, but those didn't transfer for some reason.
    Kelly Kearns likes this.
    08-28-2016 09:57 AM
  12. MizWylie's Avatar
    There is a Samsung back up in back up and restore for that.. Unless you are on Verizon. In the past they have always removed that.
    You nailed it, my friend.

    I am on Big Red. I am one of the very few who prefer TouchWiz now that there's an edge screen, so I'd prefer not to dig for my access to Samsung Backup and Restore.
    Kelly Kearns likes this.
    08-28-2016 10:09 AM
  13. stmax's Avatar
    I agree... I never restore. I use the Google ecosystem to keep all my data safe and instantly available on my new phones and then when I get a new phone I download my apps on demand. My Note 7 is flying fast and awesome. The only change I made for now is switching to Google keyboard until autocorrect on the Sammy keyboard works better for me.
    08-28-2016 10:12 AM
  14. torbach1's Avatar
    You nailed it, my friend.

    I am on Big Red. I am one of the very few who prefer TouchWiz now that there's an edge screen, so I'd prefer not to dig for my access to Samsung Backup and Restore.
    Doesn't Verizon have their own proprietary app that does the transfer of calls and messages and that's one of the reasons they disable this?
    08-28-2016 10:12 AM
  15. Kelly Kearns's Avatar
    Doesn't Verizon have their own proprietary app that does the transfer of calls and messages and that's one of the reasons they disable this?
    They might, but disabling it means they also don't have the find my phone. You can unlock your phone from your Samsung account online, with one click.
    08-28-2016 10:14 AM
  16. calicocat2010's Avatar
    Theoretically, those should be fine. Can you upload photos to One Drive and then get them and sync to Google Photos?

    I use Samsung cloud for my text also. I used smart switch last time for them but this time I got them from the cloud.
    Kelly, I only saw Samsung Cloud Print in the Google Play store. Where can I find Samsung Cloud?

    Edit. Nevermind. It's only for Note 7. I'll download it when I get the 7.
    08-28-2016 11:18 AM
  17. MizWylie's Avatar
    Doesn't Verizon have their own proprietary app that does the transfer of calls and messages and that's one of the reasons they disable this?
    Verizon Cloud.
    08-28-2016 11:22 AM
  18. publikenemy001's Avatar
    A lot of those people having seem to be using Smart Switch. The one time I used it, I ended up witj the media server bug I'm still trying to get rid of.
    Go to application clear media server cache and clear the data for that app and it will clear up. I had this happen before and it cleared right up. It's trying to scan a corrupt file usally usally a pic in the gallery and it's stuck on it so it draws battery
    recDNA likes this.
    08-28-2016 11:36 AM
  19. Kelly Kearns's Avatar
    Kelly, I only saw Samsung Cloud Print in the Google Play store. Where can I find Samsung Cloud?

    Edit. Nevermind. It's only for Note 7. I'll download it when I get the 7.
    Glad you found it. That is something I don't know yet, I haven't gotten my Note 7 yet. I'm really interested to check out the Samsung cloud.
    08-28-2016 11:38 AM
  20. Kelly Kearns's Avatar
    Go to application clear media server cache and clear the data for that app and it will clear up. I had this happen before and it cleared right up. It's trying to scan a corrupt file usally usally a pic in the gallery and it's stuck on it so it draws battery
    I don't see media server listed, just Media Storage so I cleared data there and data in the Gallery.

    I never got this with a phone that had an SD card like most people have.
    08-28-2016 11:42 AM
  21. recDNA's Avatar
    I don't see media server listed, just Media Storage so I cleared data there and data in the Gallery.

    I never got this with a phone that had an SD card like most people have.
    when youbcleared data did you lose your pictures?
    08-28-2016 01:13 PM
  22. Kelly Kearns's Avatar
    when youbcleared data did you lose your pictures?
    I had already deleted the few pics I had on my phone. I sync with Google Photos and upload all to the cloud.
    08-28-2016 01:14 PM
  23. recDNA's Avatar
    I had already deleted the few pics I had on my phone. I sync with Google Photos and upload all to the cloud.
    Ah. I don't but mybsd card is in the mail so I don't have the issue yet. I'm not sure I will even use the sd card.
    08-28-2016 01:17 PM
  24. Kelly Kearns's Avatar
    Ah. I don't but mybsd card is in the mail so I don't have the issue yet. I'm not sure I will even use the sd card.
    Even if you use the card you should use Google Photos. It is free unlimited video and picture storage.

    A card is something that can fail. I've never had one fail but I have seen tons of them fail here. It doesn't take them off your card if you don't want, but will still upload a copy to Google Photos.
    08-28-2016 01:19 PM
  25. recDNA's Avatar
    Even if you use the card you should use Google Photos. It is free unlimited video and picture storage.

    A card is something that can fail. I've never had one fail but I have seen tons of them fail here. It doesn't take them off your card if you don't want, but will still upload a copy to Google Photos.
    Although there are ways around it I know I often take pictures at work that are sensitive and should not be on the cloud. We're not talking national security here but private info that should be as secure as possible.
    08-28-2016 01:21 PM
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