08-30-2016 09:07 AM
58 123
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  1. Kelly Kearns's Avatar
    Several people have been posting for a while now that Walmart has been an issue for them. It also seems like a store manager told one person that only Walmart Pay could be used.
    08-27-2016 08:47 PM
  2. cwbcpa's Avatar
    Several people have been posting for a while now that Walmart has been an issue for them. It also seems like a store manager told one person that only Walmart Pay could be used.
    Maybe it is individual stores that don't accept it. I would think it would be all or none, but maybe it isn't. I've used it at the two Walmart stores close to me with no issues.
    08-27-2016 09:24 PM
  3. Tabbiel1989's Avatar
    How long does it take to receive a confirmation email for the $20? I still haven't received anything from Samsung.
    08-27-2016 09:34 PM
  4. Jean Sagarese's Avatar
    look in your spam mail that is where mine went and it was pretty quick
    08-27-2016 09:39 PM
  5. cwbcpa's Avatar
    How long does it take to receive a confirmation email for the $20? I still haven't received anything from Samsung.
    I received an email right away and there was a Samsung card put in my Samsung Pay right away.
    08-27-2016 10:06 PM
  6. Kelly Kearns's Avatar
    Maybe it is individual stores that don't accept it. I would think it would be all or none, but maybe it isn't. I've used it at the two Walmart stores close to me with no issues.
    Yeah I'm not sure.. I think it was in the Samsung Pay thread where I saw it.
    08-27-2016 10:10 PM
  7. the real batman's Avatar
    I got the $20 instantly after my first purchase. The e-mail and confirmation were done by the time I left the store. Now has anyone else had problems actually using the prepaid Visa? I've tried to use it 3 times and each time it has failed to even produce an error message and I've had to complete the transaction with my saved credit card instead. I looked and it says the balance is still $20 so I'm not sure what the problem is.
    08-27-2016 10:17 PM
  8. Tabbiel1989's Avatar
    I'm not seeing a reward or another card on my samsung pay account. I guess I need to try again tomorrow.
    08-27-2016 10:19 PM
  9. the real batman's Avatar
    I'm not seeing a reward or another card on my samsung pay account. I guess I need to try again tomorrow.
    If I'm not mistaken someone else had the same problem in one of the other threads and they were able to get it resolved almost immediately with a phone call to Samsung. Hopefully you'll be able to do that if it hasn't shown up.
    Tabbiel1989 likes this.
    08-27-2016 10:26 PM
  10. Kelly Kearns's Avatar
    I'm not seeing a reward or another card on my samsung pay account. I guess I need to try again tomorrow.
    I can give you a number to Samsung Pay to call if you don't have it.
    Tabbiel1989 and cwbcpa like this.
    08-27-2016 10:26 PM
  11. Tabbiel1989's Avatar
    I can give you a number to Samsung Pay to call if you don't have it.
    Okay, thank you I'd greatly appreciate it.
    08-27-2016 10:34 PM
  12. Kelly Kearns's Avatar
    Okay, thank you I'd greatly appreciate it.
    Here you go: (844)726-7297

    I don't remember the hours, but they used to be open very late, if not 24 hours.
    Tabbiel1989 likes this.
    08-27-2016 10:46 PM
  13. Tabbiel1989's Avatar
    Here you go: (844)726-7297

    I don't remember the hours, but they used to be open very late, if not 24 hours.
    Okay thank you, I really appreciate It. I'm going to go ahead and give them a call.
    Kelly Kearns likes this.
    08-27-2016 10:53 PM
  14. Tabbiel1989's Avatar
    I called Samsung Pay and it looks like it's an issue with Citibank cards. The transactions are showing up on the Citibank app, but not on Samsung Pay. I will contact Citibank tomorrow and see if they can make transactions visible on Samsung Pay.
    08-27-2016 11:15 PM
  15. Kelly Kearns's Avatar
    So I called Samsung Pay and it looks like it's an issue with Citibank cards. The transactions are showing up on the Citibank app, but not on Samsung Pay.
    So didn't they have a suggestion or offer to put the credit on for you?
    08-27-2016 11:16 PM
  16. Tabbiel1989's Avatar
    So didn't they have a suggestion or offer to put the credit on for you?
    The rep I spoke with said in order to receive the credit the transaction needed to be visible on Samsung Pay and that I should contact Citibank. I'm going to give them a call tomorrow and hopefully they can fix it for me. Right now when I look at my card on the Samsung Pay app, it shows no transactions.
    08-27-2016 11:25 PM
  17. Kelly Kearns's Avatar
    The rep I spoke with said in order to receive the credit the transaction needed to be visible on Samsung Pay and that I should contact Citibank. I'm going to give them a call tomorrow and hopefully they can fix it for me. Right now when I look at my card on the Samsung Pay app, it shows no transactions.
    If that doesn't work with your bank, call back Samsung Pay, ask for a supervisor, insist if necessary. See if they can help.
    Tabbiel1989 likes this.
    08-27-2016 11:28 PM
  18. Tabbiel1989's Avatar
    If that doesn't work with your bank, call back Samsung Pay, ask for a supervisor, insist if necessary. See if they can help.
    Thanks, that's a good idea. If all else fails with the bank I'll definitely give that a try.
    Kelly Kearns likes this.
    08-27-2016 11:32 PM
  19. skatergirl's Avatar
    I have used it at Walmart a couple times without issue.
    So when you used it at Walmart, did you tap the card on a certain part of the terminal?
    08-28-2016 12:47 PM
  20. fgcchevy's Avatar
    I've used Samsung pay at dollar general to get my $20, then I used it at mom n pop meat market today to spend my $20 Samsung gave me! For me, it was much easier to use at the mom n pop shop, then it was a dollar general. The mom n pop shop, had an old swipe machine.
    08-28-2016 01:12 PM
  21. cwbcpa's Avatar
    So when you used it at Walmart, did you tap the card on a certain part of the terminal?
    I just held mine right where I would normally swipe the card. I have used my debit card and a credit card at Walmart. When I used the debit card I did have to put my pin in, but it worked.
    08-28-2016 01:21 PM
  22. skatergirl's Avatar
    I just held mine right where I would normally swipe the card. I have used my debit card and a credit card at Walmart. When I used the debit card I did have to put my pin in, but it worked.
    Is that Walmart using a chip reader?
    08-28-2016 01:25 PM
  23. wolverine2003's Avatar
    Is that Walmart using a chip reader?

    I think they all are now. It wouldn't matter though. The magstripe on the card tells it that it's a chip card. The magnetic signal being sent from your phone doesn't tell the POS terminal that it is a chip card so it will still process it. When Samsung Pay fails to work for me at Walmart, it has always been the case that the cashier did not press the right button.
    skatergirl likes this.
    08-28-2016 03:06 PM
  24. uhhh's Avatar
    Got my $20 from using at Costco but when try using the gift card at Lowes, it didn't work.
    08-29-2016 01:56 PM
  25. skatergirl's Avatar
    Just used Samsung Pay at a Kroger grocery store and it was faster than any Android Pay transaction. Going to try at the gas pump tomorrow night.
    08-29-2016 02:20 PM
58 123

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