1. catloverplayer's Avatar
    I'm trying to submit a form to get the 256 expansion card and they don't recognize my IMEI code and says it's invalid to spite that's what it has in my phone settings I copied it.

    They say if I appeal it could be 8 weeks.
    traynor1987 likes this.
    08-27-2016 07:35 PM
  2. jordans0nly's Avatar
    Try to remove the last digit?
    08-27-2016 07:37 PM
  3. catloverplayer's Avatar
    I did and same issue.
    08-27-2016 07:40 PM
  4. catloverplayer's Avatar
    Is there a way I can contact them? It's like my Imei is fake.
    08-27-2016 07:49 PM
  5. bhatech's Avatar
    Where did you buy the phone?
    And where you getting the imei info from?
    08-27-2016 08:17 PM
  6. TwitchyPuppy's Avatar
    Is there a way I can contact them? It's like my Imei is fake.
    There's most likely a 'Contact Us' section on their page.
    08-27-2016 08:18 PM
  7. Strong_Genetics's Avatar
    This is samsungs Contact number 1-800-726-7864
    jordans0nly likes this.
    08-27-2016 08:25 PM
  8. Stealthieone's Avatar
    Same problem... Except my mac number was off the sticker... It looked like an A but it was a 4 or vice versa.. In any case my Mac address caused it to be under review.. I called and they supposedly fixed it.
    jordans0nly likes this.
    08-27-2016 08:36 PM
  9. russel5150's Avatar
    When i registered my phone on tbe samsung site it took my imei number, however when i submitted my promo info for the free gift it wouldn't let me just put the imei in, it also made me enter the ip.. i thought that was strange since it said OR and not ADD BOTH.
    08-27-2016 09:19 PM
  10. Dhawk1202's Avatar
    When i registered my phone on tbe samsung site it took my imei number, however when i submitted my promo info for the free gift it wouldn't let me just put the imei in, it also made me enter the ip.. i thought that was strange since it said OR and not ADD BOTH.
    Yep. Me too. I thought that was for businesses, but they made me put in ip also.
    08-27-2016 11:23 PM
  11. Kelly Kearns's Avatar
    If you need to contact anyone about the promo, it is Prizelogic. Email them and they will email you back, it might take a couple of days. I've had to contact them a couple of times.

    customersupport@prizelogic.com
    08-27-2016 11:40 PM
  12. catloverplayer's Avatar
    Thanks everyone for the helpful info. I'll try the email and phone number.
    08-28-2016 02:32 AM
  13. rushmore's Avatar
    This type of issue is why prefer using Best Buy, since no form and usually no wait for offers.
    Jaycemiskel likes this.
    08-28-2016 08:17 AM
  14. dpham00's Avatar
    This type of issue is why prefer using Best Buy, since no form and usually no wait for offers.
    Personally For an extra $200 off, I am willing to deal with these minor problems.
    Kelly Kearns likes this.
    08-28-2016 10:35 AM
  15. spasell's Avatar
    This happened to me. I was using the clipboard feature to copy and paste. So for the hell of it I typed the number in manually and it worked.
    08-28-2016 05:20 PM

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