09-01-2016 01:21 PM
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  1. rhsortho's Avatar
    may I ask what the tforce account is?? I've been in contact with tmohelp on twitter (I am wanting to exchange my note7 for the exact weak signal issue). they referred me to telesales.
    08-29-2016 11:06 AM
  2. Kelly Kearns's Avatar
    may I ask what the tforce account is?? I've been in contact with tmohelp on twitter (I am wanting to exchange my note7 for the exact weak signal issue). they referred me to telesales.
    That is T-Force.

    Are the telephone sales dept not helping? You need to try them first, if you can't get it resolved then go back to T-Force.
    08-29-2016 11:16 AM
  3. rhsortho's Avatar
    Thanks! plan to call them today. I first reached out to tmobile on their support website, they in turn pointed me to twitter who then referred me to telesales.
    Kelly Kearns likes this.
    08-29-2016 11:45 AM
  4. Kelly Kearns's Avatar
    Thanks! plan to call them today. I first reached out to tmobile on their support website, they in turn pointed me to twitter who then referred me to telesales.
    Try the telesales first. If you don't get satisfactory results, then tell T-Force what happened and they can step in.
    08-29-2016 12:22 PM
  5. msm0511's Avatar
    Good deal! When you get customer care inside the US they will almost always do everything in their authority they can, but out of the country.. Forget it. TBF that isn't just TMO, that is everyone that uses call centers out of the country and more companies are doing that.
    I was told by a phone rep a couple weeks ago that T-Mo is in the process of training their US care reps to be able to handle all concerns so that for most problems the outsourced reps won't be used as much. I'm not sure if it's all call centers or just specific ones though. He was based in Augusta GA.
    Kelly Kearns likes this.
    08-29-2016 03:03 PM
  6. blackhemi4x4's Avatar
    I had to call a few times today but I finally got a US based customer care rep. He's sending out a new phone
    Kelly Kearns likes this.
    08-29-2016 03:04 PM
  7. J4To's Avatar
    Has anyone had any luck getting a Samsung warranty replacement? I have a pretty bad display issue that pops up with the Gear VR.

    I'm within my 14 day return period but every store within 200 miles is sold out (bought it at Target on AT&T).
    08-31-2016 08:33 PM
  8. Kelly Kearns's Avatar
    I've never seen Samsung do a warranty replacement, they just repair. If you have Samsung Plus that is another issue.

    I might return it to Target if they won't have one shipped to their store and order it from my carrier.
    J4To likes this.
    08-31-2016 08:34 PM
  9. msm0511's Avatar
    Has anyone had any luck getting a Samsung warranty replacement? I have a pretty bad display issue that pops up with the Gear VR.

    I'm within my 14 day return period but every store within 200 miles is sold out (bought it at Target on AT&T).
    Out of curiosity, what's the display issue with your Gear VR?
    09-01-2016 09:37 AM
  10. J4To's Avatar
    Out of curiosity, what's the display issue with your Gear VR?
    Sorry I should have phrased it better; the DPI on the screen is so high I couldn't see a cluster of dead (stuck?) pixels until I tried the Gear VR. They happen to be right in center of the field of view. Normally, I could live with them and see if they go away, but with the VR, they're 'really' bright and distracting.

    I looked into Samsung+ and happen to have the Platinum tier (this is my 4th Note over the years); will that be of any help?

    Thanks for the advice all!
    09-01-2016 12:30 PM
  11. Kelly Kearns's Avatar
    Sorry I should have phrased it better; the DPI on the screen is so high I couldn't see a cluster of dead (stuck?) pixels until I tried the Gear VR. They happen to be right in center of the field of view. Normally, I could live with them and see if they go away, but with the VR, they're 'really' bright and distracting.

    I looked into Samsung+ and happen to have the Platinum tier (this is my 4th Note over the years); will that be of any help?

    Thanks for the advice all!
    Yeah you should video chat with Samsung Plus or takw it back to your carrier for an exchange.

    Samsung Plus will set up a repair ticket.
    09-01-2016 01:21 PM
36 12

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