09-01-2016 01:21 PM
36 12
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  1. blackhemi4x4's Avatar
    I noticed my home button is not centered. It rubs against the glass and three is a big gap between the button and glass on the top right.

    Sometimes it won't press easy or it gets stuck and I have to wiggle it to get it to pop back out.

    Anyone else have this issue? Do y'all think it will get warrantied?

    08-27-2016 08:17 PM
  2. TwitchyPuppy's Avatar
    Hard to see with the flash but yeah, it's definitely covered (if nothing spilled on it).
    08-27-2016 08:21 PM
  3. blackhemi4x4's Avatar
    Better crop of it.

    08-27-2016 08:23 PM
  4. audri5's Avatar
    Even if OP spilled on it, it should be covered. The phone is supposed to be able to withstand being submerged for 30 minutes. Yes it should be covered under warranty.
    08-28-2016 12:22 AM
  5. Kelly Kearns's Avatar
    You should be within the return time and not have to do a warranty exchange.
    08-28-2016 12:23 AM
  6. XGXGXGX's Avatar
    I'm getting mine replaced now, for bad signal strength/losing connection. I pre-ordered it on T-Mobile website. So at a T-Mobile store, I had to reorder it online again and pay again, $136. Down payment, taxes, etc. They didnt have any more in stock, they were only given 12. Supposed to get reimbursed when defective phone is returned. Phone is on its way now. Reordered it 2 days ago.
    08-28-2016 12:34 PM
  7. blackhemi4x4's Avatar
    Cool. I'm heading to TMO now. Hopefully they take care of me
    08-28-2016 12:37 PM
  8. crf450r420's Avatar
    Ordered a replacement today (verizon). They said it will be on back order until Sept 7th. :-(
    08-28-2016 12:59 PM
  9. recDNA's Avatar
    Ordered a replacement today (verizon). They said it will be on back order until Sept 7th. :-(
    You get to keep current phone in meantime?
    08-28-2016 01:05 PM
  10. blackhemi4x4's Avatar
    Tmo told me to contact Samsung since I pre ordered.

    This kinda sucks
    08-28-2016 01:16 PM
  11. Kelly Kearns's Avatar
    Tmo told me to contact Samsung since I pre ordered.

    This kinda sucks
    Have you contacted T-Force on Twitter?
    08-28-2016 02:03 PM
  12. blackhemi4x4's Avatar
    I'll be contacting them once I get home.
    08-28-2016 02:05 PM
  13. Kelly Kearns's Avatar
    I'll be contacting them once I get home.
    I would suggest that. You do know which account is their account? Not the regular TMobile account, correct?
    blackhemi4x4 likes this.
    08-28-2016 02:06 PM
  14. blackhemi4x4's Avatar
    08-28-2016 02:07 PM
  15. Kelly Kearns's Avatar
    Ok good, many don't and then they don't get anywhere with the regular customer care account.

    Good Luck!
    blackhemi4x4 likes this.
    08-28-2016 02:12 PM
  16. msm0511's Avatar
    I would suggest that. You do know which account is their account? Not the regular TMobile account, correct?
    I haven't needed to use T-Force yet, but I noticed everybody mentioning it in the T-Mo pre-order thread. Good to know what it is now. This is my first T-Mo phone since 2007.
    08-28-2016 02:24 PM
  17. Kelly Kearns's Avatar
    A lot of times just regular Customer Care works but if it is a complicated issue or you didn't get an answer you want and think you should have, they are good to contact.
    08-28-2016 02:31 PM
  18. 05GT's Avatar
    Phone has only been out 9 days. Exchange it.
    08-28-2016 02:33 PM
  19. blackhemi4x4's Avatar
    I spoke with the regular customer care. This one was in the Philippines. Horrible...

    Got nowhere in 30 minutes. She just didn't understand the issue.

    Time for a tweet to tforce.
    Kelly Kearns likes this.
    08-28-2016 05:22 PM
  20. Kelly Kearns's Avatar
    Oh I won't even talk with customer care outside of the US, it never ends well.
    blackhemi4x4 likes this.
    08-28-2016 05:45 PM
  21. blackhemi4x4's Avatar
    Tforce seemed to take care of me :-)

    They extended my remorse period so when my store gets another shipment in I will be able to get it taken care of.
    Kelly Kearns likes this.
    08-29-2016 04:50 AM
  22. Delirious D's Avatar
    thinking of taking my for exchange or fix. since it does always register a long press starting getting annoying especially using google maps. instead of zooming in it zooms out untill you see the whole country. grrr.
    08-29-2016 05:34 AM
  23. Kelly Kearns's Avatar
    Tforce seemed to take care of me :-)

    They extended my remorse period so when my store gets another shipment in I will be able to get it taken care of.
    Good deal! When you get customer care inside the US they will almost always do everything in their authority they can, but out of the country.. Forget it. TBF that isn't just TMO, that is everyone that uses call centers out of the country and more companies are doing that.

    TMO must be out of Note 7's. I've been waiting on mine and Samsung has fixed my Note 5 twice. Yesterday my Note 5 went crazy. I stopped at TMO to order a warranty exchange and I was going to just buy the Note 7 and sell the one I have coming. My store didn't have any and they checked the approximately 15 stores on about 25 miles of me in my city.

    Not a single Note 7 to be found.
    08-29-2016 08:16 AM
  24. blackhemi4x4's Avatar
    This one's getting more more frustrating.

    Two different stores both said that they cannot do the buyer's remorse since it was pre-ordered and didn't come from their stock. T-Mobile customer care and Tforce says that they should be able to.

    Silly T-Mobile, I'm trying to give you a phone back and you guys won't take it!

    Seriously, at this point I would drive 100 miles to get a replacement and get this resolved.
    08-29-2016 10:41 AM
  25. Kelly Kearns's Avatar
    This one's getting more more frustrating.

    Two different stores both said that they cannot do the buyer's remorse since it was pre-ordered and didn't come from their stock. T-Mobile customer care and Tforce says that they should be able to.

    Silly T-Mobile, I'm trying to give you a phone back and you guys won't take it!

    Seriously, at this point I would drive 100 miles to get a replacement and get this resolved.
    Get with T-Force again. I know from experience that T-Force can and will call a store manager.
    08-29-2016 10:52 AM
36 12

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