08-29-2016 01:50 PM
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  1. vinumathew's Avatar
    vinumathew
    Hi all,

    Yesterday I got my Note 7 by pre-ordering from the Middle East. Tell you what, I am disappointed. It's randomly freezes and reboots and sometimes it is ending up in a reboot loop. Is anyone else experiencing the same issue?
    08-27-2016 11:49 PM
  2. PRGDR's Avatar
    PRGDR
    It sounds pretty bad. Perhaps the unit might have gotten damaged while being shipped?
    08-28-2016 08:50 AM
  3. chyeo1979's Avatar
    chyeo1979
    Originally Posted by vinumathew
    Hi all,

    Yesterday I got my Note 7 by pre-ordering from the Middle East. Tell you what, I am disappointed. It's randomly freezes and reboots and sometimes it is ending up in a reboot loop. Is anyone else experiencing the same issue?
    This is quite a major issue affecting many units in Asia region. You can prepare to make an exchange already
    08-28-2016 09:14 AM
  4. dpham00's Avatar
    dpham00
    Moderator Team VP
    Just out of curiosity... What is the cpu Temp when it rebooted? I don't see a reboot until it goes over 90°C
    08-28-2016 10:34 AM
  5. vinumathew's Avatar
    vinumathew
    not while shipping, i think it's an internal issue
    08-28-2016 11:44 PM
  6. vinumathew's Avatar
    vinumathew
    they are going to refund me
    08-28-2016 11:45 PM
  7. vinumathew's Avatar
    vinumathew
    Originally Posted by dpham00
    Just out of curiosity... What is the cpu Temp when it rebooted? I don't see a reboot until it goes over 90°C
    nope, temperature was fine.
    08-28-2016 11:45 PM
  8. dpham00's Avatar
    dpham00
    Moderator Team VP
    Originally Posted by vinumathew
    nope, temperature was fine.
    So what temp was it at? The phone itself might not feel that hot even with high cpu Temps
    08-29-2016 06:52 AM
  9. vinumathew's Avatar
    vinumathew
    Originally Posted by dpham00
    So what temp was it at? The phone itself might not feel that hot even with high cpu Temps
    Honestly don't know. And today its dead. Anyway I am getting my money back. Will wait for the next batch
    08-29-2016 07:21 AM
  10. dpham00's Avatar
    dpham00
    Moderator Team VP
    Originally Posted by vinumathew
    Honestly don't know. And today its dead. Anyway I am getting my money back. Will wait for the next batch
    Glad that they are refunding you. Just trying to determine why restarts are happening.. My guess is that it is related to cpu Temps
    08-29-2016 07:44 AM
  11. Dukins's Avatar
    Dukins
    I had a restart for two days straight. When my phone reaches to the 45%-50% range it restarts itself and my battery goes from 45% or whatever it is at the time to 0%. Very weird. Im returning it today. I wanted a different color anyway.
    08-29-2016 07:51 AM
  12. TurkXtreme's Avatar
    TurkXtreme
    Originally Posted by Dukins
    I had a restart for two days straight. When my phone reaches to the 45%-50% range it restarts itself and my battery goes from 45% or whatever it is at the time to 0%. Very weird. Im returning it today. I wanted a different color anyway.
    Hi. Are you also from the middle east? Because some people in Turkey have the same problem. They are very unhappy because of this situation. And they cant get their money back. Service will check devices first before to exchange or give the money back. Fortunatelly there is no problem of my note 7 till now and i hop it wont be. Samsung service is really terrible in Turkey.
    08-29-2016 12:26 PM
  13. Dukins's Avatar
    Dukins
    Originally Posted by TurkXtreme
    Hi. Are you also from the middle east? Because some people in Turkey have the same problem. They are very unhappy because of this situation. And they cant get their money back. Service will check devices first before to exchange or give the money back. Fortunatelly there is no problem of my note 7 till now and i hop it wont be. Samsung service is really terrible in Turkey.
    No I am not from the middle east. Very frustrating however.
    08-29-2016 01:50 PM
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